About the role
IGT Solutions is looking for an Account Director / Partner Customer Success. The position is based in Canada & responsible for managing & growing existing accounts in order to achieve business goals for the COMO vertical.
About the Role
The successful candidate will be responsible for developing account-level strategy for customer/s. Overall leadership of the account in order to nurture the account from deliver the business objectives and provide an overall strategic direction.
Responsibilities
- Sales Strategy Development: Develop and implement sales strategies to achieve company goals, including identifying target markets, devising sales tactics, and establishing sales quotas.
- Contract Negotiation: Manage contract negotiations to ensure mutually agreeable terms are signed.
- Market Research and Analysis: Stay informed about industry trends, competitor activities, and market dynamics to identify new business opportunities.
- Client Relationship Management: Building and maintaining strong relationships with clients, acting as a trusted advisor.
- Service Delivery: Ensuring that client requirements are met and that services are delivered on time and to the required standards.
- Revenue Enhancement: Identifying opportunities to increase revenue from existing clients, both through upselling and new business development.
- Issue Resolution: Addressing client concerns and issues promptly and effectively, working with internal teams to resolve them.
- Account Strategy: Developing and implementing account strategies to achieve client objectives and business goals.
- Communication: Communicating regularly with clients to provide updates, gather feedback, and address any issues.
- Sales and Business Development: Identifying new business opportunities, developing sales strategies, and closing deals.
- Performance Monitoring: Tracking account performance, identifying areas for improvement, and reporting on results.
- Collaboration: Working closely with internal teams (e.g., sales, operations, technical support) to ensure seamless service delivery.
Equal Opportunity Statement
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
About the role
IGT Solutions is looking for an Account Director / Partner Customer Success. The position is based in Canada & responsible for managing & growing existing accounts in order to achieve business goals for the COMO vertical.
About the Role
The successful candidate will be responsible for developing account-level strategy for customer/s. Overall leadership of the account in order to nurture the account from deliver the business objectives and provide an overall strategic direction.
Responsibilities
- Sales Strategy Development: Develop and implement sales strategies to achieve company goals, including identifying target markets, devising sales tactics, and establishing sales quotas.
- Contract Negotiation: Manage contract negotiations to ensure mutually agreeable terms are signed.
- Market Research and Analysis: Stay informed about industry trends, competitor activities, and market dynamics to identify new business opportunities.
- Client Relationship Management: Building and maintaining strong relationships with clients, acting as a trusted advisor.
- Service Delivery: Ensuring that client requirements are met and that services are delivered on time and to the required standards.
- Revenue Enhancement: Identifying opportunities to increase revenue from existing clients, both through upselling and new business development.
- Issue Resolution: Addressing client concerns and issues promptly and effectively, working with internal teams to resolve them.
- Account Strategy: Developing and implementing account strategies to achieve client objectives and business goals.
- Communication: Communicating regularly with clients to provide updates, gather feedback, and address any issues.
- Sales and Business Development: Identifying new business opportunities, developing sales strategies, and closing deals.
- Performance Monitoring: Tracking account performance, identifying areas for improvement, and reporting on results.
- Collaboration: Working closely with internal teams (e.g., sales, operations, technical support) to ensure seamless service delivery.
Equal Opportunity Statement
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.