Job Posting Title

Manager, Employee Experience & Organizational Effectiveness

Job Category

Language Requirements

Bilingual / BilingueIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-08-14

Job Grade

L2 Zone A

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager, Employee Experience & Organizational Effectiveness plays a pivotal role in shaping an engaging, inclusive, and high-performance culture by leading strategies and initiatives across the areas of employee experience surveys and related action plans, process and organizational design, and contribute to a compelling Employee Value Proposition (EVP). This role serves as a trusted advisor to Stakeholders at all levels including HR and business leaders, providing insights and strategies that enhance employee engagement, drive continuous improvement, and align people practices with the organization’s goals and values. This role collaborates with key teams such as Diversity, Equity, Inclusion & Belonging (DEIB), Talent Acquisition, HR Business Partners, and Communications. The Manager acts as one of key drivers in shaping a workplace culture that attracts, retains, and motivates talent.

Job Description

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Diverse and inclusive workforce

In this role you will:

Employee Experience & Survey Strategy

• Lead the design, implementation, and continuous improvement of the organization’s employee experience and engagement survey strategy (e.g., annual, pulse, lifecycle).
• Synthesize employee feedback Identifies key trends, areas of improvement and delivers actionable insights to senior leadership.
• Develop enterprise-wide strategies to act on feedback and improve employee engagement, sentiment and experience.
• Provide guidance and tools to leaders for effective communication, action planning and continuous improvement.

Organizational Design & Improvement

• Lead organizational design efforts to ensure optimal structures, roles, and workflows that support strategic goals, enhance efficiency and overall performance.
• Lead the development, maintenance and alignment of guidelines, practices and tools for effective organizational design and related systems thinking
• Partner with HR Business Partners and business leaders to conduct organizational design assessments and recommend changes.
• Support change management planning and execution tied to org design initiatives.
• Keep up-to-date with the latest trends and best practices in employee experience and organizational development.

Leadership Development & Training

• Design, deliver, and continuously improve leadership and team development programs aligned to the organization's competency model.
• Lead the design and implementation of team development services that elevate organizational capability and impact.
• Facilitate workshops, learning sessions, and coaching experiences for people leaders at all levels.
• Partner with HRBPs and senior leaders to assess leadership capability gaps and deliver targeted learning solutions.
• Establish key performance indicators to track and evaluate program effectiveness to ensure alignment with business and talent outcomes.

Stakeholder engagement, communication and reporting

• Partner with leaders to perform gap and impact analysis and recommends options to close the gap between the current and desired states.
• Develop an extensive network of linkages with the client communities, Centers of Expertise and other HR service providers, including advancing and maintaining productive working relationships at all levels within the corporation and with union representatives.
• Maintain contact with relevant professional organizations and associations gathering information to sustain best practices and performance consulting
• Partner with HR Business Systems to gather and assess complex corporate statistics for prompt reporting and make recommendations for improvement
• Partner with external providers to collect and analyze employee experience data, offering reports and recommendations to senior leaders.
• Deliver presentations on employee experience findings and suggested actions to leaders and staff throughout the company.
• Work in collaboration with Senior Leaders across the organization to tend to opportunities and raise risk and challenges.

What you bring:

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field or an equivalent combination of education, training and experience.
• Minimum 7 years of experience in human resources, organizational development, employee engagement, or a related field.
• Proven experience in designing, analyzing, and leveraging employee experience surveys.
• Demonstrated success in developing and implementing EVP related initiatives that align with business goals.
• Experience facilitating workshops and working collaboratively in a matrixed organizational environment.
• Background in influencing senior leaders and cross-functional teams to drive culture and engagement initiatives.
• Experience partnering with DEIB and other cross-functional teams to integrate inclusive practices into employee experience and culture strategies.
• Strong understanding of employee experience and Employee Value Proposition (EVP) concepts, and how they drive talent attraction and retention.
• Expertise in employee experience, organizational culture frameworks, and foundational principles driving workforce engagement.
• Familiarity with employee survey methodologies, data analysis techniques, and HR metrics.
• Awareness of diversity, equity, inclusion, and belonging best practices and their integration into employee experience and culture.
• Knowledge of current market trends in the sphere of employee experience and organizational culture.
• Knowledge of how organizational structure and culture influence overall effectiveness.
• Familiarity with other HR practices and how they cross function

How others describe you:

• Strategic mindset with the ability to translate data and insights into impactful programs.
• Strategic thinking with the ability to develop and implement effective EVP and employee experience strategies.
• Excellent communication skills, both written and verbal, to clearly convey complex data and strategic recommendations.
• Project management skills to coordinate multiple initiatives and deliver on time.
• Change Management skills and ability to effectively guide employees through organizational changes
• Strong facilitation and presentation skills to engage stakeholders and lead collaborative culture-building sessions.
• Proven organizational development expertise, including supporting process improvements and organizational design initiatives to enhance overall effectiveness and agility.
• Problem solving and critical thinking skills to identify and resolve issues related to employee experience and organizational effectiveness
• Ability to influence and collaborate effectively across all organizational levels without direct authority.
• Skilled in driving cultural change through purposeful activities and tailored actions.
• Capacity to synthesize qualitative and quantitative data into compelling narratives that support decision-making.
• Aptitude for balancing short-term actions with long-term culture and EVP.
• Strong interpersonal skills to build trust and credibility with diverse stakeholders.

Working Conditions:

• This position is based at the Ottawa Head Office and is classified as a Hybrid position requiring incumbent to be on site a minimum 3 days per week.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.