Retail Operations Associate - Surrey Guildford Town Centre
Top Benefits
About the role
Retail Operations Associate ( ROA ) Who are you?
A dedicated individual who is consistently working to raise the bar and not settle for anything less. An operational savvy executor and troubleshooter who is highly efficient at getting a variety of tasks done behind the scenes at TLS Retail Stores. The purpose of this role is to allow for operational efficiency and ultimately a seamless execution of our Guest Experience at Store Level.
Our Culture
Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!
You’ll make a serious impact through TLS “Values”
What you will do:
GIVE A SH*T – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
- Achieve consistency and cohesive brand image by living our values and driving our principals.
- Executes day to day operational store tasks with excellence, as directed by TLS Store Management, Warehouse, Retail, Product and VM Teams.
- Provides a smooth experience for Sales Team by ensuring a timely movement of merchandise from delivery to sales floor.
- Handles merchandise meticulously and ensures it is moved to the sales floor in a timely manner with the highest of standards.
- Raises the bar with backroom expectations, cleanliness, organization and meets the expectations of these standards as set by the Retail, Product, and VM Functions.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
- You are apart of “TEAM SCOOP” this means you support your teammates and do your best to help others.
- Feedback is good and constructive. Don’t shy away from giving it.
- Be opened minded and approach all tasks with a can-do attitude.
- Provide daily updates on completion of tasks and duties to Store Management.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
- Be Genuine in all you do and be there for the Retail Team to assist during operating hours for a seamless Guest Experience.
- Provide feedback to Store Management on observations to achieve and improve operational efficiency goals.
- Committed to contributing to the TLS Culture by executing your duties and responsibilities through the lens of our core values.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
- Foster a culture dedicated to delivering world-class client experiences.
- Ensure that the backroom environment is organized, and our product is easily accessible for an end to end elevated experience for both team members and overall TLS experience.
- Champion the operational systems that allow our stores to function effectively.
RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT
- Be YOU! Fun outgoing and beautiful as you are!
- You are enthused by your customers experience and when your store(s) doors open your intent is to create amazing experiences through operational effectiveness.
Guiding Principals
- We believe that exceptional leadership drives exceptional results.
- We believe that a company based on customer loyalty is a successful one.
- We will promote the financial success of each store as well as the company.
- Create a welcoming environment where our team can achieve both personal and career goals.
- We will show honesty, care and integrity to everyone who interacts with our company.
- We will ensure all our policies are ethical and fair to our team and customers.
Requirements
- Solutions Orientated mindset.
- Operational, technology savvy, highly efficient in task completion.
- Proficient with POS system. TLS policies & procedures
- Understands TLS sales targets, goals, and expectations
- High level of integrity with product handling, picking, packing, care.
- Restock products as they sell
- Comply with inventory control procedures
- Team up with co-workers to ensure proper customer service
- Build trusting relations with team members.
Job Types: Part-time, Permanent
Pay: From $17.85 per hour
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- Afternoon shift
- Day shift
- Morning shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
About The Latest Scoop
Who We Are
Founded in 2004, The Latest Scoop is a Vancouver-based company that began with only short-term, temporary pop-up shops. We are a lifestyle concept store, meaning our buyers travel the world - Los Angeles, New York, Paris, Toronto - to curate a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationary and gift. Our buying is not based on brands, but instead, on what we believe to be beautiful, affordable and desirable.
We’ve been writing our own retail rules for over ten years. With a cult following and ever increasing popularity, we now have six permanent locations in Vancouver and Toronto. We still aim to maintain the pop-up culture through impactful seasonal flips and temporary locations in new markets.
Our Customers
Our customers are as varied as our product selection. A portion of our continued success comes from our ability to reach and connect with an incredibly wide age demographic. Ranging from early twenties to late fifties, we have something for everyone who steps through our doors. Our database continues to grow with customers within British Columbia, Ontario and throughout Canada, as we open more locations. Our unique product mix, coupled with excellent customer service and beautiful shopping spaces has resulted in a loyal customer base that treats our stores as destination shops.
Our Products
Our diverse product mix and its presentation, is arguably what sets us above and apart from all other retailers. We do not buy based on brands, but on what we believe to be beautiful, desirable and affordable. Our stores feature an eclectic and well-curated mix of products: fashion, home décor, furniture, accessories, footwear, stationery, gifts and more.
Retail Operations Associate - Surrey Guildford Town Centre
Top Benefits
About the role
Retail Operations Associate ( ROA ) Who are you?
A dedicated individual who is consistently working to raise the bar and not settle for anything less. An operational savvy executor and troubleshooter who is highly efficient at getting a variety of tasks done behind the scenes at TLS Retail Stores. The purpose of this role is to allow for operational efficiency and ultimately a seamless execution of our Guest Experience at Store Level.
Our Culture
Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!
You’ll make a serious impact through TLS “Values”
What you will do:
GIVE A SH*T – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
- Achieve consistency and cohesive brand image by living our values and driving our principals.
- Executes day to day operational store tasks with excellence, as directed by TLS Store Management, Warehouse, Retail, Product and VM Teams.
- Provides a smooth experience for Sales Team by ensuring a timely movement of merchandise from delivery to sales floor.
- Handles merchandise meticulously and ensures it is moved to the sales floor in a timely manner with the highest of standards.
- Raises the bar with backroom expectations, cleanliness, organization and meets the expectations of these standards as set by the Retail, Product, and VM Functions.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
- You are apart of “TEAM SCOOP” this means you support your teammates and do your best to help others.
- Feedback is good and constructive. Don’t shy away from giving it.
- Be opened minded and approach all tasks with a can-do attitude.
- Provide daily updates on completion of tasks and duties to Store Management.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
- Be Genuine in all you do and be there for the Retail Team to assist during operating hours for a seamless Guest Experience.
- Provide feedback to Store Management on observations to achieve and improve operational efficiency goals.
- Committed to contributing to the TLS Culture by executing your duties and responsibilities through the lens of our core values.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
- Foster a culture dedicated to delivering world-class client experiences.
- Ensure that the backroom environment is organized, and our product is easily accessible for an end to end elevated experience for both team members and overall TLS experience.
- Champion the operational systems that allow our stores to function effectively.
RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT
- Be YOU! Fun outgoing and beautiful as you are!
- You are enthused by your customers experience and when your store(s) doors open your intent is to create amazing experiences through operational effectiveness.
Guiding Principals
- We believe that exceptional leadership drives exceptional results.
- We believe that a company based on customer loyalty is a successful one.
- We will promote the financial success of each store as well as the company.
- Create a welcoming environment where our team can achieve both personal and career goals.
- We will show honesty, care and integrity to everyone who interacts with our company.
- We will ensure all our policies are ethical and fair to our team and customers.
Requirements
- Solutions Orientated mindset.
- Operational, technology savvy, highly efficient in task completion.
- Proficient with POS system. TLS policies & procedures
- Understands TLS sales targets, goals, and expectations
- High level of integrity with product handling, picking, packing, care.
- Restock products as they sell
- Comply with inventory control procedures
- Team up with co-workers to ensure proper customer service
- Build trusting relations with team members.
Job Types: Part-time, Permanent
Pay: From $17.85 per hour
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- Afternoon shift
- Day shift
- Morning shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
About The Latest Scoop
Who We Are
Founded in 2004, The Latest Scoop is a Vancouver-based company that began with only short-term, temporary pop-up shops. We are a lifestyle concept store, meaning our buyers travel the world - Los Angeles, New York, Paris, Toronto - to curate a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationary and gift. Our buying is not based on brands, but instead, on what we believe to be beautiful, affordable and desirable.
We’ve been writing our own retail rules for over ten years. With a cult following and ever increasing popularity, we now have six permanent locations in Vancouver and Toronto. We still aim to maintain the pop-up culture through impactful seasonal flips and temporary locations in new markets.
Our Customers
Our customers are as varied as our product selection. A portion of our continued success comes from our ability to reach and connect with an incredibly wide age demographic. Ranging from early twenties to late fifties, we have something for everyone who steps through our doors. Our database continues to grow with customers within British Columbia, Ontario and throughout Canada, as we open more locations. Our unique product mix, coupled with excellent customer service and beautiful shopping spaces has resulted in a loyal customer base that treats our stores as destination shops.
Our Products
Our diverse product mix and its presentation, is arguably what sets us above and apart from all other retailers. We do not buy based on brands, but on what we believe to be beautiful, desirable and affordable. Our stores feature an eclectic and well-curated mix of products: fashion, home décor, furniture, accessories, footwear, stationery, gifts and more.