About the role
Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of 'Show You Care,' 'Do the Right Things,' and 'Win as a Team.' We are currently seeking dedicated individuals who share our values to join our team at various locations worldwide.
Job Summary
The trainer is responsible for training, monitoring, and evaluating the performance of the passenger service employees while ensuring that corporate and passenger service standards and policies are adhered to.
Responsibilities
- Plan and perform initial and periodic training.
- Maintain training records of all employees by the rules and regulations of the
- Airport Authority.
- Revise and update training needs.
- Maintain and report on agreed key performance indicators (KPIs) and perform quality assurance
- function as required.
- Develop training materials and establish training programs according to standards.
- Prepare reviews and progress reports for initial and recurrent training programs.
- Prepare and complete assessments for all passenger service employees.
- Knowledge and understanding of the current collective agreement.
- Ensure compliance with all Swissport's corporate and airline safety and security procedures to
- meet/exceed regulatory standards.
- Maintain good relations with customers and airport authorities,
- Provide support to front-line staff and management, and resolve issues promptly.
- Ensure workforce adherence to company policies and procedures,
- Administer new hires, recalls, terminations, and changes via the Dayforce system.
- Conduct investigations on irregularities, accidents, and complaints as per reporting requirements.
- Ensure senior management is informed of important issues, such as flight irregularity, promptly.
Qualifications Required
- High school diploma or GED equivalent.
- Minimum of three (3) years of relevant training and management experience.
- Leadership and people skills.
- Excellent communication skills (written and verbal) in French and English.
- Excellent planning and organizational skills.
- Strong ability to solve problems and make decisions.
- Flexible to work various shifts (days, evenings, nights, weekends, and holidays)
- Ability to understand and deal with conflicts.
- Computer literate (Office Word, Excel, PowerPoint)
- Ability to work under pressure.
- Customer focus and quality awareness.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation
#P1
About Swissport
In 2023, Swissport International AG provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 air cargo centers worldwide. Swissport was active at 286 airports in 44 countries on six continents as of 31 December 2023.
About the role
Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of 'Show You Care,' 'Do the Right Things,' and 'Win as a Team.' We are currently seeking dedicated individuals who share our values to join our team at various locations worldwide.
Job Summary
The trainer is responsible for training, monitoring, and evaluating the performance of the passenger service employees while ensuring that corporate and passenger service standards and policies are adhered to.
Responsibilities
- Plan and perform initial and periodic training.
- Maintain training records of all employees by the rules and regulations of the
- Airport Authority.
- Revise and update training needs.
- Maintain and report on agreed key performance indicators (KPIs) and perform quality assurance
- function as required.
- Develop training materials and establish training programs according to standards.
- Prepare reviews and progress reports for initial and recurrent training programs.
- Prepare and complete assessments for all passenger service employees.
- Knowledge and understanding of the current collective agreement.
- Ensure compliance with all Swissport's corporate and airline safety and security procedures to
- meet/exceed regulatory standards.
- Maintain good relations with customers and airport authorities,
- Provide support to front-line staff and management, and resolve issues promptly.
- Ensure workforce adherence to company policies and procedures,
- Administer new hires, recalls, terminations, and changes via the Dayforce system.
- Conduct investigations on irregularities, accidents, and complaints as per reporting requirements.
- Ensure senior management is informed of important issues, such as flight irregularity, promptly.
Qualifications Required
- High school diploma or GED equivalent.
- Minimum of three (3) years of relevant training and management experience.
- Leadership and people skills.
- Excellent communication skills (written and verbal) in French and English.
- Excellent planning and organizational skills.
- Strong ability to solve problems and make decisions.
- Flexible to work various shifts (days, evenings, nights, weekends, and holidays)
- Ability to understand and deal with conflicts.
- Computer literate (Office Word, Excel, PowerPoint)
- Ability to work under pressure.
- Customer focus and quality awareness.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation
#P1
About Swissport
In 2023, Swissport International AG provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 air cargo centers worldwide. Swissport was active at 286 airports in 44 countries on six continents as of 31 December 2023.