Service Technician - Customer Care Service Team
About the role
MARANT Construction Limited
We are a general contractor and construction management company. We have been successfully in business for more than 25 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who work hard day in and day out to make sure that we exceed the expectations of those we serve.
The Service Technician is responsible for executing field service work including repairs, warranty work, touch-ups, and small construction modifications for existing clients. Working closely with the Service Manager and Service Coordinator, the Service Technician represents the company on-site, ensuring work is completed efficiently, safely, and to the
highest standard of quality and customer care.
Key Responsibilities
-
Perform hands-on service work as assigned, including general repairs, finish work, hardware adjustments, touch-ups, and minor construction or carpentry tasks.
-
Execute job list items with attention to detail and client satisfaction.
-
Conduct on-site assessments as needed and report findings to the Service Manager for follow-up for quoting.
-
Maintain a professional appearance and demeanor as the on-site representative of the company.
-
Communicate with the Service Coordinator to confirm schedules, materials needed, and job-specific requirements.
-
Ensure work is completed on time, within scope, and in accordance with company and safety standards.
-
Document completed work in Corfix with photos; provide updates to the Service Manager for records and billing.
-
Identify issues that may require escalation or additional service and relay information to the Service Manager.
-
Maintain tools, equipment, and a clean work vehicle.
Qualifications
-
3+ years of hands-on experience in construction, carpentry, finish work, or service-related roles.
-
Strong skills in general construction, drywall, painting, hardware installation, and basic troubleshooting.
-
Ability to work independently and solve problems on-site with minimal supervision.
-
Excellent communication and interpersonal skills.
-
High attention to detail and a commitment to quality workmanship.
-
Comfortable interacting with clients and representing the company professionally in the field.
-
Valid driver’s license and clean driving record.
-
Ability to lift and carry materials, use power tools, and work safely in a variety of jobsite conditions.
Preferred
-
Experience in interior construction, commercial renovations, or tenant improvements.
-
Familiarity with punch list management, warranty work, and occupied space service.
-
Working knowledge of mobile apps or tools for job tracking and reporting.
All employment services provided by MARANT Construction Limited shall follow the principles of dignity, diversity, inclusion, independence, accessibility, and equitable opportunity.
About MARANT Construction Limited
MARANT Construction Limited provides a full range of construction management and general contracting consulting services to corporations in the Greater Toronto Area (GTA), Ottawa and corporate branch operations across Canada. Our expertise is in commercial office interior construction. Since our inception in 1999, we have built a solid reputation based on quality, service and a strong partnership approach.
With offices in Toronto, Waterloo & Ottawa, our expertise includes multi-phased commercial leasehold fit-up and renovation projects of all sizes and across all industry sectors. MARANT is an experienced sustainable builder with in-house LEED AP's to implement our client's process. Please visit www.marant.ca
Vision - Performance with Purpose: We believe in doing business the right way: operating responsibly and with high ethical standards. "Performance with Purpose" best defines our company culture: Act with Integrity; be open and transparent; respect each other; and; be socially and environmentally responsible.
Culture – We are employee Shareholder Owned: We believe in strong "Partnerships." What distinguishes MARANT from our competition, and what has made us the successful company we are today, is our focus on leading the industry by challenging the status quo and thinking differently. This could not have happened without the hard-working, dedicated people that make up our MARANT Family.
On September 1st, 2016, MARANT became employee-owned. Every employee across all ranks is a shareholder/owner. Our clients have the unique experience of dealing with an owner, at every level, who is focused on serving their needs.
Canada-Wide Affiliate Network: Through our network of affiliates, we can manage projects across Canada
Community We believe in giving back to the community, whether it is through our annual RIDE to Conquer Cancer or supporting local sports teams and charities aimed at creating better lives for people.
Service Technician - Customer Care Service Team
About the role
MARANT Construction Limited
We are a general contractor and construction management company. We have been successfully in business for more than 25 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who work hard day in and day out to make sure that we exceed the expectations of those we serve.
The Service Technician is responsible for executing field service work including repairs, warranty work, touch-ups, and small construction modifications for existing clients. Working closely with the Service Manager and Service Coordinator, the Service Technician represents the company on-site, ensuring work is completed efficiently, safely, and to the
highest standard of quality and customer care.
Key Responsibilities
-
Perform hands-on service work as assigned, including general repairs, finish work, hardware adjustments, touch-ups, and minor construction or carpentry tasks.
-
Execute job list items with attention to detail and client satisfaction.
-
Conduct on-site assessments as needed and report findings to the Service Manager for follow-up for quoting.
-
Maintain a professional appearance and demeanor as the on-site representative of the company.
-
Communicate with the Service Coordinator to confirm schedules, materials needed, and job-specific requirements.
-
Ensure work is completed on time, within scope, and in accordance with company and safety standards.
-
Document completed work in Corfix with photos; provide updates to the Service Manager for records and billing.
-
Identify issues that may require escalation or additional service and relay information to the Service Manager.
-
Maintain tools, equipment, and a clean work vehicle.
Qualifications
-
3+ years of hands-on experience in construction, carpentry, finish work, or service-related roles.
-
Strong skills in general construction, drywall, painting, hardware installation, and basic troubleshooting.
-
Ability to work independently and solve problems on-site with minimal supervision.
-
Excellent communication and interpersonal skills.
-
High attention to detail and a commitment to quality workmanship.
-
Comfortable interacting with clients and representing the company professionally in the field.
-
Valid driver’s license and clean driving record.
-
Ability to lift and carry materials, use power tools, and work safely in a variety of jobsite conditions.
Preferred
-
Experience in interior construction, commercial renovations, or tenant improvements.
-
Familiarity with punch list management, warranty work, and occupied space service.
-
Working knowledge of mobile apps or tools for job tracking and reporting.
All employment services provided by MARANT Construction Limited shall follow the principles of dignity, diversity, inclusion, independence, accessibility, and equitable opportunity.
About MARANT Construction Limited
MARANT Construction Limited provides a full range of construction management and general contracting consulting services to corporations in the Greater Toronto Area (GTA), Ottawa and corporate branch operations across Canada. Our expertise is in commercial office interior construction. Since our inception in 1999, we have built a solid reputation based on quality, service and a strong partnership approach.
With offices in Toronto, Waterloo & Ottawa, our expertise includes multi-phased commercial leasehold fit-up and renovation projects of all sizes and across all industry sectors. MARANT is an experienced sustainable builder with in-house LEED AP's to implement our client's process. Please visit www.marant.ca
Vision - Performance with Purpose: We believe in doing business the right way: operating responsibly and with high ethical standards. "Performance with Purpose" best defines our company culture: Act with Integrity; be open and transparent; respect each other; and; be socially and environmentally responsible.
Culture – We are employee Shareholder Owned: We believe in strong "Partnerships." What distinguishes MARANT from our competition, and what has made us the successful company we are today, is our focus on leading the industry by challenging the status quo and thinking differently. This could not have happened without the hard-working, dedicated people that make up our MARANT Family.
On September 1st, 2016, MARANT became employee-owned. Every employee across all ranks is a shareholder/owner. Our clients have the unique experience of dealing with an owner, at every level, who is focused on serving their needs.
Canada-Wide Affiliate Network: Through our network of affiliates, we can manage projects across Canada
Community We believe in giving back to the community, whether it is through our annual RIDE to Conquer Cancer or supporting local sports teams and charities aimed at creating better lives for people.