About the role
THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you!
Log customer requests, troubleshoot, and document to ensure accuracy.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Service Management.
A minimum of 0 years of experience in relevant related skills.
High School Diploma/GED in relevant field of studies.
Bilingual (french/english)
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Experience Management
Experience in Banking/Payments Industry
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent.
Bilingual French
Previous experience in Banking or Payments Industry an Asset
Professional Skill Requirements
Proven success in contributing to a team oriented environment.
Proven ability to work creatively and analytically in a problem solving environment.
Excellent leadership, communication written and oral and interpersonal skills.
Excellent Interpersonal skills.
Excellent analytical skills, decision making ability and problem solving skills.
High quality communication skills, both verbal and written.
Ability to multitask effectively and complete a variety of tasks concurrently.
Ability to plan and use time effectively.
Ability to work as part of a team.
High level of flexibility.
Excellent verbal and written communication skills.
Excellent Soft Skills.
Client focused with a passion for Customer service .
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
About the role
THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you!
Log customer requests, troubleshoot, and document to ensure accuracy.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Service Management.
A minimum of 0 years of experience in relevant related skills.
High School Diploma/GED in relevant field of studies.
Bilingual (french/english)
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Experience Management
Experience in Banking/Payments Industry
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent.
Bilingual French
Previous experience in Banking or Payments Industry an Asset
Professional Skill Requirements
Proven success in contributing to a team oriented environment.
Proven ability to work creatively and analytically in a problem solving environment.
Excellent leadership, communication written and oral and interpersonal skills.
Excellent Interpersonal skills.
Excellent analytical skills, decision making ability and problem solving skills.
High quality communication skills, both verbal and written.
Ability to multitask effectively and complete a variety of tasks concurrently.
Ability to plan and use time effectively.
Ability to work as part of a team.
High level of flexibility.
Excellent verbal and written communication skills.
Excellent Soft Skills.
Client focused with a passion for Customer service .
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.