Top Benefits
Comprehensive healthcare
Paid vacation time
Holidays
About the role
Who you are
- Experience in customer service, preferably in a phone-based support role
- Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically
- Proficiency in using CRM and other customer support tools
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues
- A team player who is adaptable and agile, capable of working in a dynamic, remote environment
- Alignment with Faire's core values and a genuine passion for supporting and serving our community
- Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones
- Wifi Speed: Confirmed Wifi Speed of 10Mpbs
- Ethernet connection preferred to increase network reliability
- Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols
- Strong self-management skills are essential for maintaining productivity in a remote setting
- The role also requires flexibility to occasionally adjust hours for collaboration across different time zones
What the job involves
- As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams
- In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success
- While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements
- This position is pivotal in delivering outstanding customer service across these channels
- In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future
- Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately
- Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution
- Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support
- This role is requiring the candidate to work flexible hours with different shifts varying between 8am EST - 5:00pm EST and 12:00pm EST - 9:00pm EST Monday through Friday
- Please note that we require schedule flexibility and these hours are subject to change. Coming into the office on Tuesdays and Thursdays is only required when on the 8:00am EST - 5:00pm EST shift
Benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Top Benefits
Comprehensive healthcare
Paid vacation time
Holidays
About the role
Who you are
- Experience in customer service, preferably in a phone-based support role
- Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically
- Proficiency in using CRM and other customer support tools
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues
- A team player who is adaptable and agile, capable of working in a dynamic, remote environment
- Alignment with Faire's core values and a genuine passion for supporting and serving our community
- Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones
- Wifi Speed: Confirmed Wifi Speed of 10Mpbs
- Ethernet connection preferred to increase network reliability
- Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols
- Strong self-management skills are essential for maintaining productivity in a remote setting
- The role also requires flexibility to occasionally adjust hours for collaboration across different time zones
What the job involves
- As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams
- In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success
- While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements
- This position is pivotal in delivering outstanding customer service across these channels
- In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future
- Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately
- Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution
- Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support
- This role is requiring the candidate to work flexible hours with different shifts varying between 8am EST - 5:00pm EST and 12:00pm EST - 9:00pm EST Monday through Friday
- Please note that we require schedule flexibility and these hours are subject to change. Coming into the office on Tuesdays and Thursdays is only required when on the 8:00am EST - 5:00pm EST shift
Benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore