We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Position Summary:

Johnston Equipment is looking for detail-oriented National Accounts Service Representative who is highly accurate and will be a vital part of the team to rectify discrepancies in work orders to mitigate service delivery delays. The ideal individual will manage national customer orders, move between various portals to ensure customers received timely and utmost high-end service.

How You’ll Make an Impact

• Create and follow-up on work orders.

• Respond to inquiries via e-mail and telephone.

• Mitigate delays in service

• Report on service statuses.

• Use excel to generate reports and must be comfortable working between various customer portals and systems.

• Monitor customer service request portals.

• Resolve request discrepancies

• Collaborate with various personnel internally to guarantee the highest level of customer service

Why You’ll love it here

• We offer a competitive salary, incentive program, and an excellent benefits package
• We trust and support you - take ownership of your work and push your ideas from inception to execution
• We want to see you grow - we support your career progression and provide learning and development opportunities

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment:

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

Additional Qualifications

Education

• Certificates & Designations
  • High School
  • Post secondary education

Skills

• Achieves Results
  • Ability to evaluate alternatives in order to make the right decision
  • Ability to Multi-task
  • Accuracy and attention to detail
  • Creates Client Loyalty
  • Meets Deadlines and Commitments
  • Organizational Skills
• Business Knowledge and Improvement, A minimum of 3 years related work experience
• Collaborates with Others
  • Collaborates with Others
  • Committed to customers
  • Recognizes Importance of Teamwork
  • Works Effectively with Others
• Committed to Customers
  • Anticipates Customer Needs
  • Customer Service
• Communicates Effectively, Clear and Concise (oral and written communication)
• Demonstrates Functional Expertise
  • Experience with JD Edwards or similar business system is preferred
  • Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM