Order Desk Representative
Top Benefits
About the role
About Engage Building Products
Engage Building Products is a leading manufacturer and distributor of architectural and structural materials for the construction industry across North America. We pride ourselves on delivering premium products with a strong commitment to operational excellence and client service.
Position Summary
Engage Building Products is seeking a detail-oriented and customer-focused Order Desk Representative to join our Calgary-based team. This role supports the order fulfillment process by entering and managing customer orders, ensuring accurate data input, and providing responsive communication to both internal teams and external customers. Candidates with experience in customer service and a background in accounting or data analysis are encouraged to apply.
Key Responsibilities
- Accurately enter and manage customer orders within the ERP and CRM systems, ensuring data integrity at every stage.
- Communicate with customers via phone and email to confirm order details, timelines, and changes.
- Collaborate with Sales, Production, and Operations teams to coordinate order fulfillment and resolve issues proactively.
- Monitor order progress, delivery schedules, and lead times, providing updates to customers as needed.
- Assist with generating order-related reports and verifying billing accuracy.
- Support the team lead in implementing and maintaining standard operating procedures.
- Contribute to a culture of continuous improvement by identifying and reporting workflow inefficiencies or system issues.
- Maintain accurate digital records and documentation in compliance with company policies.
Qualifications
- Post-secondary education in Business Administration, Accounting, Process Engineering or a related field is required.
- 3 - 5 years of experience in a customer service role.
- 3 – 5 years of demonstrated experience in order entry, accounting support, process improvement role.
- Strong data entry and accuracy skills; experience working with ERP or CRM systems (HubSpot) is a strong asset.
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced, manufacturing or distribution environment.
- Proficient with Microsoft Office (particularly Excel); experience with inventory or order management software is a plus.
- Detail-oriented with a commitment to data quality and process reliability.
Job Type: Full-time
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Education:
- Bachelor's Degree (required)
Experience:
- Process improvement: 3 years (preferred)
- customer service: 3 years (required)
- ERP systems: 3 years (preferred)
Location:
- Calgary, AB T2C 2G8 (required)
Work Location: In person
About Engage Building Products
Engage Building Products offers modern, innovative aluminum exterior building solutions combined with unmatched and comprehensive customer support. Our three industry-leading systems provide endless options for building design, incorporating high-quality, sustainable and durable components.
EasyTrim Reveals® aluminum trim system not only extends the life of your building's exterior, it dramatically reduces installation time and outperforms competitive knock-offs. Combine with fiber cement, engineered wood or vinyl siding on single-family homes, multi-family developments, and commercial buildings.
FastPlank™ offers a natural-looking woodgrain and color finishes to bring warmth and beauty to your home's exterior. Mix and match with complementary materials to create a modern look while reducing installation time and maintenance for a long-lasting, high-quality finish to your home's exterior.
QuickPanel® reimagines every element of exterior design and system delivery! The quick choice for a complete 4mm ACM panel and patented attachment system. QuickPanel is a superior Architectural Pressure-Equalized Rainscreen Cladding Solution.
Order Desk Representative
Top Benefits
About the role
About Engage Building Products
Engage Building Products is a leading manufacturer and distributor of architectural and structural materials for the construction industry across North America. We pride ourselves on delivering premium products with a strong commitment to operational excellence and client service.
Position Summary
Engage Building Products is seeking a detail-oriented and customer-focused Order Desk Representative to join our Calgary-based team. This role supports the order fulfillment process by entering and managing customer orders, ensuring accurate data input, and providing responsive communication to both internal teams and external customers. Candidates with experience in customer service and a background in accounting or data analysis are encouraged to apply.
Key Responsibilities
- Accurately enter and manage customer orders within the ERP and CRM systems, ensuring data integrity at every stage.
- Communicate with customers via phone and email to confirm order details, timelines, and changes.
- Collaborate with Sales, Production, and Operations teams to coordinate order fulfillment and resolve issues proactively.
- Monitor order progress, delivery schedules, and lead times, providing updates to customers as needed.
- Assist with generating order-related reports and verifying billing accuracy.
- Support the team lead in implementing and maintaining standard operating procedures.
- Contribute to a culture of continuous improvement by identifying and reporting workflow inefficiencies or system issues.
- Maintain accurate digital records and documentation in compliance with company policies.
Qualifications
- Post-secondary education in Business Administration, Accounting, Process Engineering or a related field is required.
- 3 - 5 years of experience in a customer service role.
- 3 – 5 years of demonstrated experience in order entry, accounting support, process improvement role.
- Strong data entry and accuracy skills; experience working with ERP or CRM systems (HubSpot) is a strong asset.
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced, manufacturing or distribution environment.
- Proficient with Microsoft Office (particularly Excel); experience with inventory or order management software is a plus.
- Detail-oriented with a commitment to data quality and process reliability.
Job Type: Full-time
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Education:
- Bachelor's Degree (required)
Experience:
- Process improvement: 3 years (preferred)
- customer service: 3 years (required)
- ERP systems: 3 years (preferred)
Location:
- Calgary, AB T2C 2G8 (required)
Work Location: In person
About Engage Building Products
Engage Building Products offers modern, innovative aluminum exterior building solutions combined with unmatched and comprehensive customer support. Our three industry-leading systems provide endless options for building design, incorporating high-quality, sustainable and durable components.
EasyTrim Reveals® aluminum trim system not only extends the life of your building's exterior, it dramatically reduces installation time and outperforms competitive knock-offs. Combine with fiber cement, engineered wood or vinyl siding on single-family homes, multi-family developments, and commercial buildings.
FastPlank™ offers a natural-looking woodgrain and color finishes to bring warmth and beauty to your home's exterior. Mix and match with complementary materials to create a modern look while reducing installation time and maintenance for a long-lasting, high-quality finish to your home's exterior.
QuickPanel® reimagines every element of exterior design and system delivery! The quick choice for a complete 4mm ACM panel and patented attachment system. QuickPanel is a superior Architectural Pressure-Equalized Rainscreen Cladding Solution.