Top Benefits
About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
As the Registered Pharmacy Technician (RPhT) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities include overseeing Pharmacy workflow dispensary duties as well as owning key processes reporting and strategic initiatives. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practise of the Ontario College of Pharmacists for Registered Pharmacy Technicians and under the supervision of licensed Pharmacists.
Responsibilities:
Key duties for this role would include:
Support Rx dispensing workflow and volume using full Registered Pharmacy Technician scope of practice.
Provide relief support/flex for all Registered Pharmacy Technician and Pharmacy Assistant roles, protecting operations against volume surges and absenteeism
Own key processes and reporting.
Own strategic initiatives in Digital Pharmacy aimed at growth, service implementation, and customer experience.
Customer Onboarding and Customer Experience:
Enter and create profiles for new customers and patients using a variety of technologies.
Transfer prescription profiles from previous customer pharmacies and enter them into the patient profile.
Explain to customers how to fully experience all the services, offers, and conveniences offered by our pharmacy.
Answer customer questions to the best of your ability and forward questions of a clinical nature to pharmacists.
Complete tracking and reporting of customer interactions as defined and appropriate.
Prescription verification:
Check both regularly filled, and strip packaged prescriptions to ensure accuracy and patient safety.
Check all prescriptions according to the standard operating procedures of the pharmacy as well as the standards of practice of the Ontario College of Pharmacists.
Complete all documentation of verification activities and correctly record personal health information into PharmaNet.
Recommend enhancements to standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod. Communicate effectively with the team to analyze and resolve medication incidents.
Train new and existing team members on appropriate prescription filling/packaging to ensure patient safety and accuracy.
Shipping of prescriptions and other orders when called upon.
Prescription packaging and compounding:
Compound prescriptions under the supervision of a pharmacist and according to all standard operating procedures of the pharmacy and standards of practice as outlined by the Ontario College of Pharmacists.
Ensure accuracy and patient safety of prescription packaging.
Provide guidance and training of team members to ensure accuracy and patient safety of prescription packaging processes.
Additional scope of practice responsibilities:
Receive and transcribe verbal prescriptions.
Additional Duties
Complete additional duties as assigned by the Pharmacy Manager
WHO WE'RE LOOKING FOR
Completion of accredited training for a Registered Pharmacy Technician in Ontario.
Current and active Ontario College of Pharmacists licensure as a Registered Pharmacy technician.
Demonstrate readiness for higher-level responsibilities through consistent performance and leadership actions.
Proven leadership and influence within a Pharmacy team.
Ability to take a customer-first approach to all customer interactions.
Minimum 2 years of experience as a Registered Pharmacy Technician in a community or hospital setting preferred.
Strong Kroll user skills
Strong organizational and multitasking abilities.
Ability to focus and perform duties with a high degree of accuracy.
Excellent communication and customer service skills.
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
Top Benefits
About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
As the Registered Pharmacy Technician (RPhT) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities include overseeing Pharmacy workflow dispensary duties as well as owning key processes reporting and strategic initiatives. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practise of the Ontario College of Pharmacists for Registered Pharmacy Technicians and under the supervision of licensed Pharmacists.
Responsibilities:
Key duties for this role would include:
Support Rx dispensing workflow and volume using full Registered Pharmacy Technician scope of practice.
Provide relief support/flex for all Registered Pharmacy Technician and Pharmacy Assistant roles, protecting operations against volume surges and absenteeism
Own key processes and reporting.
Own strategic initiatives in Digital Pharmacy aimed at growth, service implementation, and customer experience.
Customer Onboarding and Customer Experience:
Enter and create profiles for new customers and patients using a variety of technologies.
Transfer prescription profiles from previous customer pharmacies and enter them into the patient profile.
Explain to customers how to fully experience all the services, offers, and conveniences offered by our pharmacy.
Answer customer questions to the best of your ability and forward questions of a clinical nature to pharmacists.
Complete tracking and reporting of customer interactions as defined and appropriate.
Prescription verification:
Check both regularly filled, and strip packaged prescriptions to ensure accuracy and patient safety.
Check all prescriptions according to the standard operating procedures of the pharmacy as well as the standards of practice of the Ontario College of Pharmacists.
Complete all documentation of verification activities and correctly record personal health information into PharmaNet.
Recommend enhancements to standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod. Communicate effectively with the team to analyze and resolve medication incidents.
Train new and existing team members on appropriate prescription filling/packaging to ensure patient safety and accuracy.
Shipping of prescriptions and other orders when called upon.
Prescription packaging and compounding:
Compound prescriptions under the supervision of a pharmacist and according to all standard operating procedures of the pharmacy and standards of practice as outlined by the Ontario College of Pharmacists.
Ensure accuracy and patient safety of prescription packaging.
Provide guidance and training of team members to ensure accuracy and patient safety of prescription packaging processes.
Additional scope of practice responsibilities:
Receive and transcribe verbal prescriptions.
Additional Duties
Complete additional duties as assigned by the Pharmacy Manager
WHO WE'RE LOOKING FOR
Completion of accredited training for a Registered Pharmacy Technician in Ontario.
Current and active Ontario College of Pharmacists licensure as a Registered Pharmacy technician.
Demonstrate readiness for higher-level responsibilities through consistent performance and leadership actions.
Proven leadership and influence within a Pharmacy team.
Ability to take a customer-first approach to all customer interactions.
Minimum 2 years of experience as a Registered Pharmacy Technician in a community or hospital setting preferred.
Strong Kroll user skills
Strong organizational and multitasking abilities.
Ability to focus and perform duties with a high degree of accuracy.
Excellent communication and customer service skills.
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.