Duties and Responsibilities:

Job Title: Jr. Account Manager

Department: Sales & Marketing

Wage Category: Annual Salary with Benefits

Report to: VP of Sales & Marketing

Location: 165 Milner Avenue, Scarborough, Ontario, Canada M1S 4G7

Duties and Responsibilities:

• Serve as one of the customer’s primary point of contact on client specific issues

• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements

• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)

• Issue PO, SO and monitor individual accounts in the SAP system

• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments

• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process

• Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner

• Ensure ongoing customer service and support to assigned customer accounts

• Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team

• Coordinate cosmetics packaging samples

• Determine customer needs and recommend the best solutions

• Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:

• Completion of a diploma or equivalent preferred in International Business, Business Administration or Marketing

• Excellent interpersonal and communication skills

• 1-3 years working knowledge in international trades or distribution industry preferred

• Excellent problem-solving skills and analytical ability

• Dynamic, self-motivated, service and result oriented

• Ability to work under pressure and in a highly competitive environment

• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet

• Fluent in both English and Chinese is an asset

We care for our employees:

• Convenient public transit (bus stop right outside the facility)

• On-site free parking

• On-site gym

• Employee Health Benefits

• Corporate Discount Program

• Employer match for Group RRSP/DDSP Program

For more information, please visit our Career page at https://www.crystalclaire.com/careers/ or follow us on LinkedIn at https://www.linkedin.com/company/crystal-claire-cosmetics-inc/.

We thank you for your interest, please send your resume to HRCIG@crystalintl.com. Only candidates selected for an interview will be contacted

Please note: Interested candidates are invited to apply via our online application. Review of the applications will start as soon as possible and continued until the posts are filled. Applicants not contacted for follow up within 3 months after the posting date for application may assume that their applications unsuccessful. For enquiries, please email at HRCIG@crystalintl.com*.*