Front Desk Guest Service Agent
Top Benefits
About the role
Join Our Team at the Podollan Inn & Spa – Front Desk Guest Services Agent
We’re looking for a friendly and professional Front Desk Guest Services Agent to be the welcoming face of the Podollan Inn & Spa. If you’re passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, we’d love to meet you!
About the Role:
As a Guest Services Agent, you’ll be responsible for delivering exceptional service from check-in to check-out. You’ll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay.
Shifts may include mornings, afternoons, evenings, weekends, and holidays.
Key Responsibilities:
- Greet and check in guests with professionalism and warmth
- Provide helpful information about the hotel and local attractions
- Respond to guest requests, concerns, and feedback in a timely manner
- Answer phones and make or modify reservations
- Ensure accurate billing and handle payments
- Coordinate with housekeeping and maintenance to fulfill guest needs
- Maintain a clean and organized front desk area
What We’re Looking For:
- 2+ years of customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Comfortable using computer systems and learning new software
- A positive, team-oriented attitude and strong work ethic
- Professional appearance and demeanor
Why Podollan?
At the Podollan Inn & Spa, we take pride in creating memorable guest experiences and supporting a team culture where people love to work. If you’re hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us.
Apply today and become a valued part of the Podollan guest experience!
Job Types: Full-time, Permanent
Pay: From $16.00 per hour
Expected hours: 24 – 44 per week
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
Work Location: In person
Expected start date: 2025-07-21
About Stonebridge Fort McMurray Inc
Full Service Hotel located in downtown Fort McMurray, AB.
Front Desk Guest Service Agent
Top Benefits
About the role
Join Our Team at the Podollan Inn & Spa – Front Desk Guest Services Agent
We’re looking for a friendly and professional Front Desk Guest Services Agent to be the welcoming face of the Podollan Inn & Spa. If you’re passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, we’d love to meet you!
About the Role:
As a Guest Services Agent, you’ll be responsible for delivering exceptional service from check-in to check-out. You’ll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay.
Shifts may include mornings, afternoons, evenings, weekends, and holidays.
Key Responsibilities:
- Greet and check in guests with professionalism and warmth
- Provide helpful information about the hotel and local attractions
- Respond to guest requests, concerns, and feedback in a timely manner
- Answer phones and make or modify reservations
- Ensure accurate billing and handle payments
- Coordinate with housekeeping and maintenance to fulfill guest needs
- Maintain a clean and organized front desk area
What We’re Looking For:
- 2+ years of customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Comfortable using computer systems and learning new software
- A positive, team-oriented attitude and strong work ethic
- Professional appearance and demeanor
Why Podollan?
At the Podollan Inn & Spa, we take pride in creating memorable guest experiences and supporting a team culture where people love to work. If you’re hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us.
Apply today and become a valued part of the Podollan guest experience!
Job Types: Full-time, Permanent
Pay: From $16.00 per hour
Expected hours: 24 – 44 per week
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
Work Location: In person
Expected start date: 2025-07-21
About Stonebridge Fort McMurray Inc
Full Service Hotel located in downtown Fort McMurray, AB.