The Wedding Concierge ensures a seamless and memorable experience for wedding couples and their guests by coordinating event details and providing exceptional service. Acting as a liaison between the couple, event staff, and vendors, they oversee timing, set-up, and service to ensure all aspects align with the couple’s vision and Pearle’s high standards. They anticipate needs, solve challenges proactively, and maintain open communication to create a stress-free and enjoyable atmosphere. With a commitment to hospitality, professionalism, and meticulous attention to detail, they play a key role in executing flawless celebrations.

Ideal Candidate
A detail-oriented and proactive hospitality professional with a passion for delivering exceptional guest experiences. They excel in high-pressure environments, demonstrating strong organizational skills, problem-solving abilities, and the ability to anticipate and address challenges seamlessly. With outstanding communication and interpersonal skills, they build rapport with couples, guests, and vendors while maintaining professionalism and poise. A natural leader and team player, they are adaptable, solution-focused, and committed to upholding Pearle’s high service standards through every stage of the event.

Key Accountabilities:

• Act as a leader of the event, coordinating with the Maître D and other event staff to ensure flawless execution and service.
• Arrive to work promptly, well-presented in dress code with all tools for the job.
• Prepare by reviewing upcoming contracts and ensuring all necessary details are understood.
• Prepare the bridal suite, ensuring the area is clean, tidy, and ready for the bridal party’s arrival.
• Review chapel, cocktail, and reception room setup with the Maître D and Event Manager to ensure it is set up according to BEO and client instructions.
• Diligently and enthusiastically care for the wedding couple and entire bridal party from the moment they arrive.
• Act as liaison for the bride, day-of contact, or Maid of Honour for all timing, setup, and service matters.
• Coordinate ceremony timing with the Event Manager and chapel coordinator, leading the bridal party to the ceremony and assisting on the photo route following the service.
• Participate in the culinary briefing, communicate efficiently with the Maître D regarding timings, and oversee the service of meals in the event room, ensuring all special requests or allergies are correctly addressed.
• Instruct event staff on service details throughout the event and ensure all details are executed to Pearle standards.
• Provide impeccable service to the head table and family tables throughout the event, conduct regular quality checks, and monitor staff adherence to ongoing table maintenance and room cleanliness.
• Maintain the flow of the event by communicating regularly between the Maître D and wedding couple.
• Lead by example and find creative solutions to any challenges that may arise.
• Assist guests with tear down of their event and ensure all décor is properly dealt with.
• Take down and assist the bridal party or designated individuals to remove décor items at the end of the event.
• Be responsible for properly closing the event and overseeing the appropriate reset of the space.
• Provide management with a detailed event summary at the conclusion of all events.
• Graciously host the bridal party at the ceremony rehearsal, coordinating all timing, music, bridal party, and family throughout while collecting any outstanding details of the event.
• Provide impeccable service and act as host to clients and their guests at wedding menu tastings, answering questions and providing accurate information in a timely manner.
• Take ownership of property cleanliness and be accountable for the team following Pearle’s Health & Safety Policies.
• Willingly accept additional tasks as required for the effective functioning of the work unit and graciously assist others in completing their tasks.
• Communicate Pearle’s core values by demonstrating genuine and thoughtful hospitality in day-to-day duties and motivating the same goal in the team.
• Continually seek ways to provide outstanding service, demonstrating for others how to exceed guests’ expectations.
• Demonstrate a commitment to further developing skills and knowledge.
• Always act with integrity and honesty, taking responsibility for decisions and actions.
• Demonstrate respect and courtesy for all individuals encountered on the job, including management, fellow team members, vendors, and guests.
• Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

What we would like you to bring to the position:

• WHMIS Certification (training provided)
• Smart Serve Certification
• 3+ years of relevant experience
• Attention to Detail: Ensuring every aspect of the event setup and service is perfect.
• Communication Skills: Clearly and effectively interacting with the wedding couple, bridal party, guests, and team members.
• Guest Service: Providing exceptional service to create a memorable experience for the wedding couple and their guests.
• Problem-Solving: Quickly addressing any issues or challenges that arise during the event.
• Time Management: Efficiently managing tasks and coordinating event timings to ensure everything runs smoothly.
• Professionalism: Maintaining a polished appearance and demeanor at all times, representing Pearle Hospitality's high standards

Advantages of joining The Pearle Hotel & Spa Team:

• Competitive wages
• Co-paid benefits for permanent team members after 3 months
• Discounts at all Pearle Hospitality restaurants, hotels and spas
• Marriott discounts
• Training and Development
• Growth opportunities
• On-Site Parking
• Wellness Program
• Amazing team and company culture!

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Part-time

Pay: From $25.75 per hour

Additional pay:

• Overtime pay

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Every Weekend

Ability to commute/relocate:

• Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, Bardos, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Customer service: 2 years (required)
• Management: 1 year (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person