About the role
Job description:
WHAT YOU WILL DO
Customer Experience is at the centre of any successful organization, and Hyundai Auto Canada Corp. is looking for a customer-focused CX Coordinator.
As a Tier 2 Customer Experience Coordinator you will handle complex inquiries, resolve issues and ensure customer satisfaction through effective communication and problem-solving skills.
The overall purpose of this position is to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations).
HOW WILL YOU MAKE AN IMPACT
- Respond and document all customer contacts from across Canada within required timelines and professional manner
- Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of requests based on current policies and procedures.
- Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
- Maintain accurate records of customer interactions and transactions
- Fulfill administrative duties as requested such as data entry and time sensitive projects
- Assists in decisions related to goodwill cases to a pre-determined limit
- Assist in identifying trends to improve our overall customer experience
- Stay updated on company products, services, and policies
WHAT YOU WILL BRING TO THE ROLE
• 2-5 year of relevant experience in the same or similar positions
• Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education
• Excellent oral and written communication skills in both English and French
• Good MS Office skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Ability to handle stressful situations with patience and professionalism
OTHER DETAILS
About Hyundai Auto Canada Corp.
Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design.
Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. Hyundai’s success can be contributed to the Company’s commitment to quality, safety and design which is reflected in the numerous awards won by our vehicles.
About the role
Job description:
WHAT YOU WILL DO
Customer Experience is at the centre of any successful organization, and Hyundai Auto Canada Corp. is looking for a customer-focused CX Coordinator.
As a Tier 2 Customer Experience Coordinator you will handle complex inquiries, resolve issues and ensure customer satisfaction through effective communication and problem-solving skills.
The overall purpose of this position is to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations).
HOW WILL YOU MAKE AN IMPACT
- Respond and document all customer contacts from across Canada within required timelines and professional manner
- Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of requests based on current policies and procedures.
- Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
- Maintain accurate records of customer interactions and transactions
- Fulfill administrative duties as requested such as data entry and time sensitive projects
- Assists in decisions related to goodwill cases to a pre-determined limit
- Assist in identifying trends to improve our overall customer experience
- Stay updated on company products, services, and policies
WHAT YOU WILL BRING TO THE ROLE
• 2-5 year of relevant experience in the same or similar positions
• Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education
• Excellent oral and written communication skills in both English and French
• Good MS Office skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Ability to handle stressful situations with patience and professionalism
OTHER DETAILS
About Hyundai Auto Canada Corp.
Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design.
Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. Hyundai’s success can be contributed to the Company’s commitment to quality, safety and design which is reflected in the numerous awards won by our vehicles.