Top Benefits
About the role
We are seeking a highly skilled and experienced HR Manager to join our People Operations team. This role reports to the VP of People Operations and is a critical link between our specialty hospital teams and the Support Office, providing strategic HR leadership and operational support. The ideal candidate will bring deep expertise in employment law, employee relations, and workplace investigations, along with a strong ability to build trust and drive people-focused initiatives across a multi-site environment.
Key Responsibilities Employee Relations & Compliance
- Provide expert guidance on complex employee relations matters, including performance management, conflict resolution, and disciplinary action
- Lead and support workplace investigations, ensuring thorough documentation and adherence to legal and organizational standards
- Interpret and apply employment legislation, policies, and best practices to ensure compliance and mitigate risk
- Coach leaders on respectful workplace practices, code of conduct, and effective communication
- Promote a culture of fairness, accountability, and psychological safety across all sites
Field Operations Support
- Partner with district operations leaders to deliver full-cycle HR support tailored to business needs
- Act as a trusted advisor on people-related challenges, including absenteeism, mental health, and team dynamics
- Champion employee wellness initiatives and ensure awareness of available support programs
- Build strong relationships with hospital teams to foster open dialogue and engagement
- Ensure consistent execution of HR programs and initiatives across the region
Strategic HR Leadership
- Collaborate with regional leadership to align HR strategies with operational goals
- Drive talent development through succession planning, talent mapping, and leadership coaching
- Facilitate training sessions on performance management, employee engagement, and workplace wellness
- Lead HR onboarding for new Operations Directors and Practice Managers
- Support HR administrative processes including performance improvement plans, accommodations, and employment documentation
Health, Safety & Legislative Compliance
- Ensure clinics maintain compliance with health and safety standards and program administration
- Educate field teams on legislative requirements and organizational policies
Cross-Functional Collaboration
- Work closely with internal HR teams, operations, and cross-functional partners to support enterprise-wide initiatives
- Contribute to the development and execution of HR projects and continuous improvement efforts
Qualifications & Experience
- 5–8 years of progressive HR generalist experience, with a strong focus on employee relations and investigations
- Demonstrated expertise in employment legislation, workplace investigations, and compliance
- Post-secondary education in Human Resources; CHRP designation is preferred
- Proven ability to influence and build relationships across all levels of the organization
- Experience supporting multi-site or regional operations is highly desirable
- Ability to travel regularly within the assigned region, including occasional overnight stays
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
Top Benefits
About the role
We are seeking a highly skilled and experienced HR Manager to join our People Operations team. This role reports to the VP of People Operations and is a critical link between our specialty hospital teams and the Support Office, providing strategic HR leadership and operational support. The ideal candidate will bring deep expertise in employment law, employee relations, and workplace investigations, along with a strong ability to build trust and drive people-focused initiatives across a multi-site environment.
Key Responsibilities Employee Relations & Compliance
- Provide expert guidance on complex employee relations matters, including performance management, conflict resolution, and disciplinary action
- Lead and support workplace investigations, ensuring thorough documentation and adherence to legal and organizational standards
- Interpret and apply employment legislation, policies, and best practices to ensure compliance and mitigate risk
- Coach leaders on respectful workplace practices, code of conduct, and effective communication
- Promote a culture of fairness, accountability, and psychological safety across all sites
Field Operations Support
- Partner with district operations leaders to deliver full-cycle HR support tailored to business needs
- Act as a trusted advisor on people-related challenges, including absenteeism, mental health, and team dynamics
- Champion employee wellness initiatives and ensure awareness of available support programs
- Build strong relationships with hospital teams to foster open dialogue and engagement
- Ensure consistent execution of HR programs and initiatives across the region
Strategic HR Leadership
- Collaborate with regional leadership to align HR strategies with operational goals
- Drive talent development through succession planning, talent mapping, and leadership coaching
- Facilitate training sessions on performance management, employee engagement, and workplace wellness
- Lead HR onboarding for new Operations Directors and Practice Managers
- Support HR administrative processes including performance improvement plans, accommodations, and employment documentation
Health, Safety & Legislative Compliance
- Ensure clinics maintain compliance with health and safety standards and program administration
- Educate field teams on legislative requirements and organizational policies
Cross-Functional Collaboration
- Work closely with internal HR teams, operations, and cross-functional partners to support enterprise-wide initiatives
- Contribute to the development and execution of HR projects and continuous improvement efforts
Qualifications & Experience
- 5–8 years of progressive HR generalist experience, with a strong focus on employee relations and investigations
- Demonstrated expertise in employment legislation, workplace investigations, and compliance
- Post-secondary education in Human Resources; CHRP designation is preferred
- Proven ability to influence and build relationships across all levels of the organization
- Experience supporting multi-site or regional operations is highly desirable
- Ability to travel regularly within the assigned region, including occasional overnight stays
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.