Top Benefits
About the role
Are you a highly motivated individual with exceptional technical skills? Do you enjoy troubleshooting, problem solving, and helping others? Apply to join our team as In-House Security Tech Support! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
The successful candidate will be a key member of our Next Level Support Team providing tier 2 support to our clients and internal teams, as well as subcontractors.
Key Responsibilities:
- Provide exceptional customer service to clients and staff of Wilsons Security
- Answer incoming inquiries via phone, email, and chat
- Remotely troubleshoot an array products and services with clients as well as technicians and subcontractors, answering any questions that may arise
- Resolve client concerns and make recommendations where appropriate to ensure optimal system function
- Remote software management including code and user updates, schedule management, configuration settings, etc.
- Manage work orders assigned to the NLS queue to ensure they are actioned in a timely manner
- Work within client’s 3rd party ticketing systems for work order management
- Process system activations including GSM
- Maintain positive relationships with our clients, team, and subcontractors
- Work professionally under pressure
- Other projects as required
Qualifications:
- Must have a minimum of 3 years experience in the security industry, with in-depth knowledge of cameras, access control, and intrusion systems
- IT Helpdesk experience an asset
- Excellent communication skills, both written and verbal
- Client-Focused
- Ability to work both with a team and independently
- Dependable, diligent, and punctual
- High degree of accuracy and thoroughness
- Strong analytical and decision-making skills
- Detail-oriented and organized
- Strong critical thinking abilities
- Ability to prioritize workload in a fast-paced work environment
- Demonstrated experience in client-facing roles
- Proven skills in conflict resolution
- Eagerness to learn & effective team player
This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park and the hours are Monday to Friday between 8:30 am to 4:30 pm.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.
Top Benefits
About the role
Are you a highly motivated individual with exceptional technical skills? Do you enjoy troubleshooting, problem solving, and helping others? Apply to join our team as In-House Security Tech Support! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
The successful candidate will be a key member of our Next Level Support Team providing tier 2 support to our clients and internal teams, as well as subcontractors.
Key Responsibilities:
- Provide exceptional customer service to clients and staff of Wilsons Security
- Answer incoming inquiries via phone, email, and chat
- Remotely troubleshoot an array products and services with clients as well as technicians and subcontractors, answering any questions that may arise
- Resolve client concerns and make recommendations where appropriate to ensure optimal system function
- Remote software management including code and user updates, schedule management, configuration settings, etc.
- Manage work orders assigned to the NLS queue to ensure they are actioned in a timely manner
- Work within client’s 3rd party ticketing systems for work order management
- Process system activations including GSM
- Maintain positive relationships with our clients, team, and subcontractors
- Work professionally under pressure
- Other projects as required
Qualifications:
- Must have a minimum of 3 years experience in the security industry, with in-depth knowledge of cameras, access control, and intrusion systems
- IT Helpdesk experience an asset
- Excellent communication skills, both written and verbal
- Client-Focused
- Ability to work both with a team and independently
- Dependable, diligent, and punctual
- High degree of accuracy and thoroughness
- Strong analytical and decision-making skills
- Detail-oriented and organized
- Strong critical thinking abilities
- Ability to prioritize workload in a fast-paced work environment
- Demonstrated experience in client-facing roles
- Proven skills in conflict resolution
- Eagerness to learn & effective team player
This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park and the hours are Monday to Friday between 8:30 am to 4:30 pm.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.