About the role
Role Description: This role will be responsibilities for L1.5 onsite Support activities as mentioned below:?
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
Co-ordination with towers team (SAP, CAD/CAM, Infrastructure, Network and other 3rd Party vendor) for shop floor tasks and issues
Knowledge on Manufacturing Shop Floor systems, high level understanding of the line side IT devices and touch points. like Printers, Scanners, MRTs etc.
IT endpoint knowledge, applicable on production lines, plus endpoint support Experience in below areas:
Should be able to check application / system status and health
Basic software applications knowledge
Should be able to logon to shop floor applications, check basic error status and involve right teams for resolution of issues? Basic knowledge of computer hardware and windows server
Analytical, reasoning and basic troubleshooting skills
Essential Skills:
Prior experience in Manufacturing (preferably in Aero) or similar industry
Experience working in a dynamic & highly demanding environmen
Experience in handling cross functional, cross tower teams
Experience in working & delivering manufacturing systems preferably on legacy, Integration and Plant shop Floor systems
Day to day incident monitoring and resolution (Remedy preferred)
Interaction with client (IT & Business users) on functional issues? Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.
About the role
Role Description: This role will be responsibilities for L1.5 onsite Support activities as mentioned below:?
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
Co-ordination with towers team (SAP, CAD/CAM, Infrastructure, Network and other 3rd Party vendor) for shop floor tasks and issues
Knowledge on Manufacturing Shop Floor systems, high level understanding of the line side IT devices and touch points. like Printers, Scanners, MRTs etc.
IT endpoint knowledge, applicable on production lines, plus endpoint support Experience in below areas:
Should be able to check application / system status and health
Basic software applications knowledge
Should be able to logon to shop floor applications, check basic error status and involve right teams for resolution of issues? Basic knowledge of computer hardware and windows server
Analytical, reasoning and basic troubleshooting skills
Essential Skills:
Prior experience in Manufacturing (preferably in Aero) or similar industry
Experience working in a dynamic & highly demanding environmen
Experience in handling cross functional, cross tower teams
Experience in working & delivering manufacturing systems preferably on legacy, Integration and Plant shop Floor systems
Day to day incident monitoring and resolution (Remedy preferred)
Interaction with client (IT & Business users) on functional issues? Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.