Top Benefits
About the role
Title- Production Support Specialist III Location- Montréal QC H3A 2A6 Duration- 12 months (Hybrid 3 days onsite and 2 days remote/week) Pay Rate- $55/hr - $60/hr on T4 (Depending upon the experience) Responsibilities: Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
Minimum Required Qualifications
- 7 or more years of professional experience as a Functional Support Analyst and/or similar role
- Experience in Banking / Financial sector with knowledge of financial products
- Backoffice Settlements Systems experience preferred.
- English is mandatory given the interaction with USA based stakeholders
Preferred Qualifications;
- Unix/Linux hands on experience with knowledge of day to day commands
- Knowledge/experience in SWIFT and messagestypes MT/MX
- Basic knowledge offinancialproducts(Bond,IRS,Swapsetc)
- Knowledge/experience in Oracle, CFT, Dynatrace
- Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins ..._)
- Strong analytical and problem solving skills.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”
Top Benefits
About the role
Title- Production Support Specialist III Location- Montréal QC H3A 2A6 Duration- 12 months (Hybrid 3 days onsite and 2 days remote/week) Pay Rate- $55/hr - $60/hr on T4 (Depending upon the experience) Responsibilities: Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
Minimum Required Qualifications
- 7 or more years of professional experience as a Functional Support Analyst and/or similar role
- Experience in Banking / Financial sector with knowledge of financial products
- Backoffice Settlements Systems experience preferred.
- English is mandatory given the interaction with USA based stakeholders
Preferred Qualifications;
- Unix/Linux hands on experience with knowledge of day to day commands
- Knowledge/experience in SWIFT and messagestypes MT/MX
- Basic knowledge offinancialproducts(Bond,IRS,Swapsetc)
- Knowledge/experience in Oracle, CFT, Dynatrace
- Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins ..._)
- Strong analytical and problem solving skills.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”