Regulatory Inquiries Officer for government financial regulatory agency client, downtown Toronto.

Marberg Job Number: 2649.

Job Type: Temporary.

Initial Term: From September 1 2025 for approximately 4-6 months, with potential further extension.

Compensation: $46.70 per hour.

Regular Work Hours: 7.0 hours per day not including 1 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (35 work hours per week).

Work Location: Hybrid - combination of 2 days remote-based and 3 days onsite at client's downtown Toronto office on PATH and near TTC station.

Position Reports To: Manager.

Responsibilities Summary:

Provide high quality, in-depth service response to telephone and written inquiries related to financial securities regulations from a diverse range of stakeholders in both French and English. Act as subject matter expert to provide professional and effective support related to requirements of Ontario securities law.

• Effectively respond to all inquiries and complaints with accuracy, and within service standards.
• Identify, analyze and refer potential regulatory concerns and recommend suitable action.
• Respond and prepare written correspondence on topics such as: registration requirements, regulatory filings, reporting/non-reporting issuer obligations, complaint process, unregistered trading activities, roles of self-regulatory organizations (SROs)’s, and distribution of securities.
• Seek additional relevant information through internal records and databases of the regulatory branches, and national systems, such as NRD, SEDI, SEDAR+.
• Work collaboratively within the team to monitor all intake channels including general inquiries email box and voicemail box to respond to all inquiries and complaints, on a rotational basis.
• Support maintenance and updating of internal reference material by providing feedback and input to reflect recent changes to securities regulation and internal processes.
• Proactively identify trends and emerging issues for consideration and provide ongoing recommendations to improve unit operations.
• Additional inquiries processing and customer service responsibilities as required.

Qualifications:

Education: Post Secondary Degree or Diploma, with a focus in Law, Finance, or Business, or equivalent experience.

Professional Credentials: Completion of Canadian Securities Course or other industry related courses an asset.

Preferred Work Experience: Minimum 3 years of progressive experience either in a corporate environment or contact centre, preferably in a financial services company, law firm, or regulatory authority.

Preferred Sector Experience: Financial sector or government regulatory experience preferred.

Technical and Language Skills Requirements:

• Proficiency with MSOffice applications including Word, Excel and Outlook.
• Proficiency with online databases and online research.
• Accurate data entry and attention to detail (may be tested).
• Strong English communication skills, both written and verbal, including satisfactory business writing skills (may be tested) and verbal presentation skills suitable for a diverse range of audiences, with polished, professional telephone manners.
• Additional fluency in French, both written and verbal is preferred. Bilingual French-English candidates will complete a French language skills test.

Task -Based Qualifications and Additional Attributes:

• Possess excellent research, analytical and problem-solving skills with a deep focus on attention to detail.
• Knowledge of legal administration practices and procedures an asset.
• Experience working with a regulatory agency an asset.
• Punctual, responsible, and reliable. Demonstrated record of professional conduct and character.
• Pleasant and courteous. Demonstrated commitment to client service and professional representation of the organization.
• Proficient de-escalation skills. Ability to surmount internal and external job pressures. Excellent listening skills, and the ability to provide and receive effective feedback.
• Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.
• Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.
• Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.

Additional Requirements:

• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to work both remotely and onsite, abiding by organization health and safety policies, abiding by organization health and safety policies
• Ability to promptly provide 3 qualified employment references upon request who are available to speak with either Marberg or Marberg's client.
• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.
• Ability to complete a satisfactory Provincial Government security check, prior to assignment start.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Additional satisfactory Background Checks, Technical Skills Evaluations, and Employment References as required.

Application Notes:

Recommended Application Date: We kindly request that you submit your resume quickly, as our client will not accept new applications after Tuesday August 5, 2025. We are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.

Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.

Please note that for this position, Marberg Staffing only accepts applications through Indeed.ca , LinkedIn and marberg.com .

Candidates are only contacted via official phone call, email, or LinkedIn message from Marberg Staffing. Please disregard any initial contact through other mediums such as text message.

Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians. Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.