Top Benefits
About the role
Introduction Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…
-
24x7 support model with rotational on-call responsibilities
-
Hybrid or remote work model depending on business needs
-
Opportunity to work closely with global clients and IBM product teams
-
Being the Lead administration of the IBM Cloud Pak for Data (CP4D) platform, including installation, configuration, upgrades, scaling, and performance tuning.
-
Ensure seamless functioning and high availability of CP4D applications across development, test, and production environments.
-
Provide expert-level support and troubleshooting for key CP4D services:
-
Data Quality, Watson Knowledge Catalog (WKC), OpenPages, Factsheets, Data Virtualization, OpenScale, DataStage, Match360
-
Act as the Duty Manager, handling priority incidents, ensuring timely communication with stakeholders, and driving resolution with product support teams.
-
Coordinate across operations, customer teams, and IBM support to manage escalations and platform-level issues effectively.
-
Enforce governance, security best practices, and compliance in CP4D environments.
-
Maintain documentation, health checks, and standard operating procedures (SOPs) for CP4D management.
-
Contribute to capacity planning, DR testing, and continuous improvement of the platform.
Preferred Education Master's Degree
Required Technical And Professional Expertise
- 10+ years of overall IT experience, including 5+ years of hands-on experience administering IBM Cloud Pak for Data (CP4D).
- Proven experience with core CP4D applications: WKC, Data Quality, OpenPages, Factsheets, Match360, DataStage, OpenScale, Data Virtualization.
- Strong Linux (RHEL) system administration and shell scripting skills.
- Proficient with Red Hat OpenShift – including cluster operations, application deployment, troubleshooting, and scaling.
- Strong understanding of databases such as DB2, PostgreSQL, or other RDBMS platforms.
- Experience handling large-scale production environments, incidents, and RCA preparation.
- Excellent coordination and stakeholder management skills, with ability to work under pressure.
- Strong verbal and written communication skills to interact with technical and business stakeholders.
Preferred Technical And Professional Experience
- Experience working with cloud platforms like AWS, Azure, or GCP.
- Exposure to automation and IaC tools such as Ansible, Terraform, or Helm.
- Understanding of DevOps practices and CI/CD pipelines.
- Familiarity with data governance, AI workflows, and MLOps is a plus.
- ITIL certification or prior experience working in an ITSM-driven environment is a strong advantage.
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
Top Benefits
About the role
Introduction Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…
-
24x7 support model with rotational on-call responsibilities
-
Hybrid or remote work model depending on business needs
-
Opportunity to work closely with global clients and IBM product teams
-
Being the Lead administration of the IBM Cloud Pak for Data (CP4D) platform, including installation, configuration, upgrades, scaling, and performance tuning.
-
Ensure seamless functioning and high availability of CP4D applications across development, test, and production environments.
-
Provide expert-level support and troubleshooting for key CP4D services:
-
Data Quality, Watson Knowledge Catalog (WKC), OpenPages, Factsheets, Data Virtualization, OpenScale, DataStage, Match360
-
Act as the Duty Manager, handling priority incidents, ensuring timely communication with stakeholders, and driving resolution with product support teams.
-
Coordinate across operations, customer teams, and IBM support to manage escalations and platform-level issues effectively.
-
Enforce governance, security best practices, and compliance in CP4D environments.
-
Maintain documentation, health checks, and standard operating procedures (SOPs) for CP4D management.
-
Contribute to capacity planning, DR testing, and continuous improvement of the platform.
Preferred Education Master's Degree
Required Technical And Professional Expertise
- 10+ years of overall IT experience, including 5+ years of hands-on experience administering IBM Cloud Pak for Data (CP4D).
- Proven experience with core CP4D applications: WKC, Data Quality, OpenPages, Factsheets, Match360, DataStage, OpenScale, Data Virtualization.
- Strong Linux (RHEL) system administration and shell scripting skills.
- Proficient with Red Hat OpenShift – including cluster operations, application deployment, troubleshooting, and scaling.
- Strong understanding of databases such as DB2, PostgreSQL, or other RDBMS platforms.
- Experience handling large-scale production environments, incidents, and RCA preparation.
- Excellent coordination and stakeholder management skills, with ability to work under pressure.
- Strong verbal and written communication skills to interact with technical and business stakeholders.
Preferred Technical And Professional Experience
- Experience working with cloud platforms like AWS, Azure, or GCP.
- Exposure to automation and IaC tools such as Ansible, Terraform, or Helm.
- Understanding of DevOps practices and CI/CD pipelines.
- Familiarity with data governance, AI workflows, and MLOps is a plus.
- ITIL certification or prior experience working in an ITSM-driven environment is a strong advantage.
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.