Visitor Experience and Operations Agent
Top Benefits
About the role
The Royal Aviation Museum of Western Canada is dedicated to preserving and showcasing the rich history of aviation in western and northern Canada. Located on the James A. Richardson International Airport campus in Winnipeg, our museum offers a dynamic and interactive experience for visitors of all ages.
Position Overview
As a Visitor Experience & Operations Agent, you will be a key team member ensuring that every guest enjoys a memorable, engaging, and safe experience. Your role will encompass customer service, visitor engagement, and operational support across various museum functions. To succeed in your role, you will be outgoing and enthusiastic in your interactions.
Key Responsibilities
Visitor Engagement
- Be welcoming to visitors, providing information about exhibits, events, and museum amenities.
- Conduct guided tours for groups of children and adults, tailoring content to diverse audiences.
- Engage in the interactive exhibits, facilitating hands-on learning experiences.
- Participate in family-based activities and programming.
- Collaborate with volunteers to enhance the visitor experience and ensure safety.
Customer Service & Sales
- Operate the ticketing desk, processing admissions and memberships efficiently.
- Do sales transactions at the gift shop, promoting museum merchandise.
- Handle phone and email inquiries, providing timely and accurate information.
- Promote museum programs and events, encouraging repeat visits and memberships.
Operations & Event Support
- Assist in the setup, operation, and teardown of exhibits and special events.
- Ensure the museum environment remains clean, organized, and welcoming.
- Support the safety plan of the museum, addressing any concerns promptly.
Physical Requirements
- Lift up to 50 pounds and assist with the movement of exhibits and materials.
- Navigate various museum spaces, including climbing into aircraft and standing for extended periods.
Desired Qualifications
- Interest in aviation and a willingness to learn about the museum’s exhibits.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Experience in customer service and retail sales
- Ability to work weekends, holidays, and occasional evenings.
- Satisfactory criminal record and vulnerable sector check required
- Fluency in English
Why Join Us?
- Be part of a passionate team dedicated to preserving aviation history and inspiring youth to learn more about aviation and aerospace.
- Opportunities for professional development and advancement.
Application Process
Please submit a resume and cover letter outlining your qualifications and why you are interested in this position by email to HR@royalaviationmuseum.com with the subject line: Visitor Experience & Operations. The position is advertised until filled. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
The Royal Aviation Museum of Western Canada is committed to inclusion and employment equity and welcomes diversity in the workplace. Accommodations will be provided throughout the selection process upon request.
The home of the Royal Aviation Museum of Western Canada is located on Treaty 1 territory, the traditional territory of Anishinaabe, Cree, Oji-Cree, Dakota, Lakota and Dene Peoples, and the National Homeland of the Red River Métis. We respect the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to move forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.
Job Type: Part-time
Pay: $17.00-$18.00 per hour
Benefits:
- Company events
- On-site parking
- Store discount
Schedule:
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
Application question(s):
- Do you have experience supporting a large public event or program? Please give a description.
Work Location: In person
About Royal Aviation Museum of Western Canada
The Royal Aviation Museum of Western Canada was established in 1974 by a small group of visionaries committed to preserving Canada's distinct aviation heritage. Today, with nearly 100 historic aircraft and more than 70,000 artifacts, texts and photographs, the Museum remains one of Canada's largest and most complete aviation heritage collections. This remarkable collection is not only the foundation for telling a remarkable story of history, but also engages students and visitors in discovering the science behind flight, inspiring future generations of aviators and explorers of the sky.
To meet the needs of our community, we are building a new state-of-the-art Museum. This 86,000 ft² facility, located on Wellington Ave at the Richardson International Airport, will enhance Winnipeg's distinctive role as a central transportation hub and profile the city's aerospace leadership in Canada.
Once the new Royal Aviation Museum of Western Canada opens in fall of 2021 the new Museum will be:
- one of only six Royal museums in Canada;
- a signature facility celebrating Canada's Legends of Aviation;
- a world-class facility that explores the history and science of aeronautics (Winnipeg has the third largest aerospace revenue in Canada and largest in Western Canada);
- a community-wide destination for education, entertainment, tourism and business, boosting Winnipeg's economic, social and educational environment.
A vision for the new Royal Aviation Museum of Western Canada's has taken shape - to inspire, educate, and entertain all visitors that come through its doors.
The Museum will be the premier storyteller in Western Canada of the country's aerospace heritage, providing a highly interactive multi-generational experience in our new facility.
Visitor Experience and Operations Agent
Top Benefits
About the role
The Royal Aviation Museum of Western Canada is dedicated to preserving and showcasing the rich history of aviation in western and northern Canada. Located on the James A. Richardson International Airport campus in Winnipeg, our museum offers a dynamic and interactive experience for visitors of all ages.
Position Overview
As a Visitor Experience & Operations Agent, you will be a key team member ensuring that every guest enjoys a memorable, engaging, and safe experience. Your role will encompass customer service, visitor engagement, and operational support across various museum functions. To succeed in your role, you will be outgoing and enthusiastic in your interactions.
Key Responsibilities
Visitor Engagement
- Be welcoming to visitors, providing information about exhibits, events, and museum amenities.
- Conduct guided tours for groups of children and adults, tailoring content to diverse audiences.
- Engage in the interactive exhibits, facilitating hands-on learning experiences.
- Participate in family-based activities and programming.
- Collaborate with volunteers to enhance the visitor experience and ensure safety.
Customer Service & Sales
- Operate the ticketing desk, processing admissions and memberships efficiently.
- Do sales transactions at the gift shop, promoting museum merchandise.
- Handle phone and email inquiries, providing timely and accurate information.
- Promote museum programs and events, encouraging repeat visits and memberships.
Operations & Event Support
- Assist in the setup, operation, and teardown of exhibits and special events.
- Ensure the museum environment remains clean, organized, and welcoming.
- Support the safety plan of the museum, addressing any concerns promptly.
Physical Requirements
- Lift up to 50 pounds and assist with the movement of exhibits and materials.
- Navigate various museum spaces, including climbing into aircraft and standing for extended periods.
Desired Qualifications
- Interest in aviation and a willingness to learn about the museum’s exhibits.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Experience in customer service and retail sales
- Ability to work weekends, holidays, and occasional evenings.
- Satisfactory criminal record and vulnerable sector check required
- Fluency in English
Why Join Us?
- Be part of a passionate team dedicated to preserving aviation history and inspiring youth to learn more about aviation and aerospace.
- Opportunities for professional development and advancement.
Application Process
Please submit a resume and cover letter outlining your qualifications and why you are interested in this position by email to HR@royalaviationmuseum.com with the subject line: Visitor Experience & Operations. The position is advertised until filled. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
The Royal Aviation Museum of Western Canada is committed to inclusion and employment equity and welcomes diversity in the workplace. Accommodations will be provided throughout the selection process upon request.
The home of the Royal Aviation Museum of Western Canada is located on Treaty 1 territory, the traditional territory of Anishinaabe, Cree, Oji-Cree, Dakota, Lakota and Dene Peoples, and the National Homeland of the Red River Métis. We respect the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to move forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.
Job Type: Part-time
Pay: $17.00-$18.00 per hour
Benefits:
- Company events
- On-site parking
- Store discount
Schedule:
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
Application question(s):
- Do you have experience supporting a large public event or program? Please give a description.
Work Location: In person
About Royal Aviation Museum of Western Canada
The Royal Aviation Museum of Western Canada was established in 1974 by a small group of visionaries committed to preserving Canada's distinct aviation heritage. Today, with nearly 100 historic aircraft and more than 70,000 artifacts, texts and photographs, the Museum remains one of Canada's largest and most complete aviation heritage collections. This remarkable collection is not only the foundation for telling a remarkable story of history, but also engages students and visitors in discovering the science behind flight, inspiring future generations of aviators and explorers of the sky.
To meet the needs of our community, we are building a new state-of-the-art Museum. This 86,000 ft² facility, located on Wellington Ave at the Richardson International Airport, will enhance Winnipeg's distinctive role as a central transportation hub and profile the city's aerospace leadership in Canada.
Once the new Royal Aviation Museum of Western Canada opens in fall of 2021 the new Museum will be:
- one of only six Royal museums in Canada;
- a signature facility celebrating Canada's Legends of Aviation;
- a world-class facility that explores the history and science of aeronautics (Winnipeg has the third largest aerospace revenue in Canada and largest in Western Canada);
- a community-wide destination for education, entertainment, tourism and business, boosting Winnipeg's economic, social and educational environment.
A vision for the new Royal Aviation Museum of Western Canada's has taken shape - to inspire, educate, and entertain all visitors that come through its doors.
The Museum will be the premier storyteller in Western Canada of the country's aerospace heritage, providing a highly interactive multi-generational experience in our new facility.