Appointment Coordinator / Customer Care Specialist
Top Benefits
About the role
We are looking for a customer service pro to join our team.
- Your mission is to ensure customers have a positive experience.
- You enjoy communicating with customers and are a patient and attentive listener.
Duties:
- Accept inbound calls and make outbound calls to schedule customer appointments and discuss customers’ recent experience.
- Work in conjunction with the Service team to provide excellent customer service, reminding customers of recommended service or service appointments, rescheduling no shows, promoting campaigns and special events, scheduling warranty and recall work.
- Respond to customer emails and messages with accurate and personalized information in a timely fashion.
- Update the dealership customer relationship management system after every customer interaction to ensure the customer receives consistent service from every department.
- Support the Service, Parts and Sales teams by running and sharing relevant reports.
- Support with marketing tasks (website, social media, ad campaigns).
- Support Reception as needed.
Skills:
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent phone communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Proficient in Word, Excel, Outlook, and customer relationship management systems.
Benefits:
- Company match RRSP program.
- Company provided, cost shared, benefits for health, dental, disability, and life insurance.
- Two weeks of paid vacation.
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-06-22
About Capital Honda
Welcome to Capital Honda! We are fortunate to share a unique environment here at Capital Honda with a dedicated, highly skilled workforce that has a proven foundation built on mutual respect. Capital Honda has always valued its employees as our most important resource. Each of us brings unique skills and has a measurable and essential contribution to make to help achieve our common goals. Our team is dynamic and enthusiastic and we know you will enjoy working and growing with us.
Our strength is based on open communication and cooperation and you are encouraged to bring matters of concern forward to be addressed by your respective department manager. Above all, while working safely, we must focus on continuously achieving quality standards in everything we do in order to meet and even exceed our customers’ expectations.
We trust you will experience both challenge and satisfaction in your work assignments and we anticipate you will assist us in maintaining a positive and productive working environment.
Appointment Coordinator / Customer Care Specialist
Top Benefits
About the role
We are looking for a customer service pro to join our team.
- Your mission is to ensure customers have a positive experience.
- You enjoy communicating with customers and are a patient and attentive listener.
Duties:
- Accept inbound calls and make outbound calls to schedule customer appointments and discuss customers’ recent experience.
- Work in conjunction with the Service team to provide excellent customer service, reminding customers of recommended service or service appointments, rescheduling no shows, promoting campaigns and special events, scheduling warranty and recall work.
- Respond to customer emails and messages with accurate and personalized information in a timely fashion.
- Update the dealership customer relationship management system after every customer interaction to ensure the customer receives consistent service from every department.
- Support the Service, Parts and Sales teams by running and sharing relevant reports.
- Support with marketing tasks (website, social media, ad campaigns).
- Support Reception as needed.
Skills:
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent phone communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Proficient in Word, Excel, Outlook, and customer relationship management systems.
Benefits:
- Company match RRSP program.
- Company provided, cost shared, benefits for health, dental, disability, and life insurance.
- Two weeks of paid vacation.
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-06-22
About Capital Honda
Welcome to Capital Honda! We are fortunate to share a unique environment here at Capital Honda with a dedicated, highly skilled workforce that has a proven foundation built on mutual respect. Capital Honda has always valued its employees as our most important resource. Each of us brings unique skills and has a measurable and essential contribution to make to help achieve our common goals. Our team is dynamic and enthusiastic and we know you will enjoy working and growing with us.
Our strength is based on open communication and cooperation and you are encouraged to bring matters of concern forward to be addressed by your respective department manager. Above all, while working safely, we must focus on continuously achieving quality standards in everything we do in order to meet and even exceed our customers’ expectations.
We trust you will experience both challenge and satisfaction in your work assignments and we anticipate you will assist us in maintaining a positive and productive working environment.