Patient Engagement and Retention Specialist
Top Benefits
About the role
Description Position at LASIK MD See If You Are Our Next PATIENT ENGAGEMENT AND RETENTION SPECIALIST / CLINICAL COUNSELOR | Winnipeg Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work ® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A Look At Your Benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (33-40 hrs/week).
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
A clear view of your assets
- You have excellent communication skills in English.
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills..
- Your experience in an eye-care environment is an asset.
- Schedule: You have flexible work availability Monday through Friday (8:00 am-4:30 pm), as well as Saturday (8:00 am-4:30 pm) on a rotating basis.
From our point of view If you think you are the ideal candidate for this role and are ready to join a passionate and hard-working team, apply now.
About LASIK MD
LASIK MD is a leading provider of laser vision correction, with over 40 locations in Canada.
LASIK MD was founded in 2001 by Dr. Mark Cohen and Dr. Avi Wallerstein. The first clinics opened in Toronto and Montreal, and by 2006, LASIK MD had opened clinics in Ottawa, Calgary, and Vancouver. Today, from our head office in Montreal, LASIK MD is a national provider of laser vision correction employing over 700 employees. To date, LASIK MD surgeons have collectively performed over 750,000 laser vision correction procedures, and perform more than 75,000 per year in Canada. This represents over 50% of the national yearly total.
LASIK MD has been awarded the designation of “One of Canada’s 50 Best Managed Companies” for the last four years running. Drs. Cohen and Wallerstein also received the Ernst & Young 2008 Entrepreneur of the Year Award in the professional/financial services category and a National Citation in honour of Service Excellence.
For more information, visit http://www.lasikmd.com/careers
Patient Engagement and Retention Specialist
Top Benefits
About the role
Description Position at LASIK MD See If You Are Our Next PATIENT ENGAGEMENT AND RETENTION SPECIALIST / CLINICAL COUNSELOR | Winnipeg Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work ® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A Look At Your Benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (33-40 hrs/week).
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
A clear view of your assets
- You have excellent communication skills in English.
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills..
- Your experience in an eye-care environment is an asset.
- Schedule: You have flexible work availability Monday through Friday (8:00 am-4:30 pm), as well as Saturday (8:00 am-4:30 pm) on a rotating basis.
From our point of view If you think you are the ideal candidate for this role and are ready to join a passionate and hard-working team, apply now.
About LASIK MD
LASIK MD is a leading provider of laser vision correction, with over 40 locations in Canada.
LASIK MD was founded in 2001 by Dr. Mark Cohen and Dr. Avi Wallerstein. The first clinics opened in Toronto and Montreal, and by 2006, LASIK MD had opened clinics in Ottawa, Calgary, and Vancouver. Today, from our head office in Montreal, LASIK MD is a national provider of laser vision correction employing over 700 employees. To date, LASIK MD surgeons have collectively performed over 750,000 laser vision correction procedures, and perform more than 75,000 per year in Canada. This represents over 50% of the national yearly total.
LASIK MD has been awarded the designation of “One of Canada’s 50 Best Managed Companies” for the last four years running. Drs. Cohen and Wallerstein also received the Ernst & Young 2008 Entrepreneur of the Year Award in the professional/financial services category and a National Citation in honour of Service Excellence.
For more information, visit http://www.lasikmd.com/careers