Manager Patient Support Services
About the role
Position: Manager, Patient Support Services (Hospitality and Environmental Services)
Status: Permanent, Full-Time
Department: Patient Support Services - Mississauga Hospital & Queensway Health Centre
Posted Date: Thursday May 15, 2025 – Friday June 6, 2025 closes at 11:59pm EST
Salary per Annum: $98,100.00 -$ 147,100.00 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Position Overview
We are seeking a talented and motivated leader to fill a key position within our Patient Support Services team. As the Manager, Patient Support Services you will empower Hospitality and Environmental Services professionals across the Mississauga Hospital & Queensway Health Centre to deliver exceptional guest experiences and be the face of caring, proactive customer service on a tight-knit team. You will be the lead in ensuring the highest levels of cleanliness, safety, and hospitality for all patients and employees. The Manager will provide inspiring, action-oriented leadership that fosters consistency, results, and personalized service across our organization.
Leadership Responsibilities
- Complies with all Trillium Health Partners Human Resources protocols and all requirements of regulatory bodies, the collective agreement, and accrediting agencies
- Evaluates ongoing activities to ensure effective use of resources
- Recruits, coaches, mentors, evaluates, and manages the performance and development of staff
- Participates in Human Resource planning process, discipline, and union related activities
- Demonstrates and promotes the culture, values, and management philosophy of Trillium Health Partners
- Takes responsibility for developing, communicating, and gaining commitment to broad organizational goals
- Cultivates a learning organization by encouraging knowledge-sharing and team development
- Builds collaborative relationships with clients, customers, and employees, and promotes teamwork
- Demonstrates broad understanding of financial management principles to direct organizational goals
- Maintains cost control in accordance with budget and participates in budget-planning and variance analysis
- Responsible for attainment of financial goals
- Fosters an environment that encourages fiscal responsibility
- Establishes and maintains effective working relationships with Trillium’s management, patients, residents, customers, employees, contractors, suppliers, and the community to ensure customer satisfaction
- Ensures that employees demonstrate an orientation toward providing exceptional experiences for customers
- Ensures compliance with standards from Trillium Health Partners and health regulatory agencies
- Recommends implementation of new technologies and equipment, and ensures safety and quality assurance standards have been attained
- Fosters alliances and promotes networking to enhance knowledge and best practice trends for Hospitality and Environmental Services
- Performs his/her job according to safe work practices by following instructions and using equipment provided
- Actively participates in Health and Safety programs by undergoing safety training/education
- Ensures all required equipment and protective devices are used in the prescribed manner
- Investigates and responds to all incidents and hazardous conditions promptly, completes and submits reports on time, and ensures corrective actions are taken as appropriate
- Ensures employees participate in workplace Health and Safety training/education
Qualifications
- Degree and/or College Diploma in Business, Hospitality and/or Environmental Services Management or equivalent preferred
- Minimum of 5 years’ demonstrated management/leadership experience in hospitality-related services in a large, unionized, health care-related environment
- Proven knowledge and expertise in standard housekeeping and infection prevention and control (IPAC) practices, including familiarity with PIDAC Best Practices
- Working knowledge of hospital codes and medical waste management within a health care setting, including sharps disposal, nuclear and hazardous waste, and Transportation of Dangerous Goods
- Ability to write business letters, summaries, and reports using prescribed format and conform to all rules of punctuation, grammar, diction, and style
- Demonstrated knowledge and experience in providing exceptional customer service
- Demonstrated skills in change management and work process analysis/improvement
- Demonstrated skills in budgeting, planning and implementation, cost-control, and financial management
- Strong leadership, communications, and interpersonal skills
- Strong problem solving, critical thinking, and decision-making skills
- Able to multi-task and demonstrate flexibility in a stressful, high-energy environment while responding effectively to complex priorities
- Exhibits an open and sincere approach to interpersonal relations by demonstrating respect and compassion for everyone equally
- Demonstrated organizational and time management skills with the ability to handle multiple tasks in a fast-paced customer service-oriented environment
- Strong computer skills, including working knowledge of MS Office application
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Manager Patient Support Services
About the role
Position: Manager, Patient Support Services (Hospitality and Environmental Services)
Status: Permanent, Full-Time
Department: Patient Support Services - Mississauga Hospital & Queensway Health Centre
Posted Date: Thursday May 15, 2025 – Friday June 6, 2025 closes at 11:59pm EST
Salary per Annum: $98,100.00 -$ 147,100.00 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Position Overview
We are seeking a talented and motivated leader to fill a key position within our Patient Support Services team. As the Manager, Patient Support Services you will empower Hospitality and Environmental Services professionals across the Mississauga Hospital & Queensway Health Centre to deliver exceptional guest experiences and be the face of caring, proactive customer service on a tight-knit team. You will be the lead in ensuring the highest levels of cleanliness, safety, and hospitality for all patients and employees. The Manager will provide inspiring, action-oriented leadership that fosters consistency, results, and personalized service across our organization.
Leadership Responsibilities
- Complies with all Trillium Health Partners Human Resources protocols and all requirements of regulatory bodies, the collective agreement, and accrediting agencies
- Evaluates ongoing activities to ensure effective use of resources
- Recruits, coaches, mentors, evaluates, and manages the performance and development of staff
- Participates in Human Resource planning process, discipline, and union related activities
- Demonstrates and promotes the culture, values, and management philosophy of Trillium Health Partners
- Takes responsibility for developing, communicating, and gaining commitment to broad organizational goals
- Cultivates a learning organization by encouraging knowledge-sharing and team development
- Builds collaborative relationships with clients, customers, and employees, and promotes teamwork
- Demonstrates broad understanding of financial management principles to direct organizational goals
- Maintains cost control in accordance with budget and participates in budget-planning and variance analysis
- Responsible for attainment of financial goals
- Fosters an environment that encourages fiscal responsibility
- Establishes and maintains effective working relationships with Trillium’s management, patients, residents, customers, employees, contractors, suppliers, and the community to ensure customer satisfaction
- Ensures that employees demonstrate an orientation toward providing exceptional experiences for customers
- Ensures compliance with standards from Trillium Health Partners and health regulatory agencies
- Recommends implementation of new technologies and equipment, and ensures safety and quality assurance standards have been attained
- Fosters alliances and promotes networking to enhance knowledge and best practice trends for Hospitality and Environmental Services
- Performs his/her job according to safe work practices by following instructions and using equipment provided
- Actively participates in Health and Safety programs by undergoing safety training/education
- Ensures all required equipment and protective devices are used in the prescribed manner
- Investigates and responds to all incidents and hazardous conditions promptly, completes and submits reports on time, and ensures corrective actions are taken as appropriate
- Ensures employees participate in workplace Health and Safety training/education
Qualifications
- Degree and/or College Diploma in Business, Hospitality and/or Environmental Services Management or equivalent preferred
- Minimum of 5 years’ demonstrated management/leadership experience in hospitality-related services in a large, unionized, health care-related environment
- Proven knowledge and expertise in standard housekeeping and infection prevention and control (IPAC) practices, including familiarity with PIDAC Best Practices
- Working knowledge of hospital codes and medical waste management within a health care setting, including sharps disposal, nuclear and hazardous waste, and Transportation of Dangerous Goods
- Ability to write business letters, summaries, and reports using prescribed format and conform to all rules of punctuation, grammar, diction, and style
- Demonstrated knowledge and experience in providing exceptional customer service
- Demonstrated skills in change management and work process analysis/improvement
- Demonstrated skills in budgeting, planning and implementation, cost-control, and financial management
- Strong leadership, communications, and interpersonal skills
- Strong problem solving, critical thinking, and decision-making skills
- Able to multi-task and demonstrate flexibility in a stressful, high-energy environment while responding effectively to complex priorities
- Exhibits an open and sincere approach to interpersonal relations by demonstrating respect and compassion for everyone equally
- Demonstrated organizational and time management skills with the ability to handle multiple tasks in a fast-paced customer service-oriented environment
- Strong computer skills, including working knowledge of MS Office application
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.