Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com

About the Role:

Are you passionate about delivering white-glove service in a fast-paced, dynamic environment? We’re looking for a VIP Consultant to support our internal staff and corporate executives with seamless corporate travel arrangements. As a VIP Consultant, you’ll handle the end-to-end travel experience for our internal teams, ensuring that each trip is smooth, cost-effective, and aligned with our corporate travel policies.

This role requires a sharp eye for detail, expert-level travel knowledge, and a commitment to providing outstanding customer service—day or night. Normal business hours are Monday – Friday 8:30am-8:30pm EST. You will participate in a rotating after-hours support schedule to assist with urgent travel needs or last-minute changes.

What You’ll Do:

• Coordinate complex domestic and international travel itineraries for internal staff and corporate executives.
• Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
• Coordinate complex travel arrangements, including private aviation, leisure trips, groups and special events
• Handle personal requests such as event tickets, dining, appointments, and small group coordination
• Facilitate light policy guidance with lower adherence requirements
• Deliver proactive 1-on-1 check-ins and gather feedback through post-itinerary surveys
• Provide 24/7 VIP-level support during your scheduled after-hours week which is rotated with your team
• Monitor and respond to urgent changes, cancellations, and rebookings with speed and professionalism.
• Offer expert guidance on travel documentation, visa requirements, and travel advisories.
• Serve as a dedicated Customer Success Manager, ensuring seamless travel and lifestyle experiences
• Conduct welcome meetings and maintain up-to-date client profiles
• Offer tailored support including flight monitoring, hotel reconfirmations, rate/membership validation, and folio retrieval
• Proactively identify cost-saving opportunities and negotiate better travel solutions.
• Collaborate with the finance and HR teams to ensure accurate billing, reporting, and policy adherence.

What We’re Looking For:

• 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
• Proficiency with GDS systems (Sabre, or similar).
• Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
• Luxury service background with experience supporting high-level executives or VIP clients
• Exceptional organizational, communication, and multitasking skills
• Discretion, poise, and professionalism under all circumstances
• Exceptional communication and customer service skills, especially under pressure.
• Availability for rotating on call after-hours duty.
• Ability to multitask, problem-solve, and stay calm in high-stakes situations.
• Strong attention to detail and a proactive mindset.

We thank all candidates for their interest however only those selected for an interview will be contacted.