About the role
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Director, Customer Success based out of our Waterloo office to be a part of making this happen.
The ideal candidate will possess solid communication skills, be a strong sales negotiator and people manager, and have experience working with customers to meet their needs and drive growth in the account.
Responsibilities
- Managing a set of customers who are utilizing Arctic Wolf’s CyberSOC solution
- Managing a team of Customer Success Managers, to support and drive revenue growth for customers leveraging Arctic Wolf Services
- Coaching your team to achieve renewal and expansion targets through consultative selling techniques
- Listening to customer feedback, then working across Arctic Wolf to provide a voice of the customer to various business owners
- Managing your team’s customer base, ensuring customer satisfaction and delivery of quarterly account reviews
- Helping CSM’s to identify opportunities to upsell to existing customers by positioning additional service offerings
- Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion
- Successfully planning, prioritizing and handling a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
- Managing your team’s sales and churn forecasts to the business
- Working in a highly trusting and transparent team environment
Required Skills And Experience
- 5+ years of leadership and management experience
- 5+ years of demonstrated success in a sales role, preferably in a technology organization
- Sales experience and quota carrying experience required
- Experience working with partners strongly preferred
- The ability to be flexible and work in a rapidly changing environment is required
- Bachelor’s degree, or combination of education and relevant experience
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
- Excellent organizational skills and written/oral communication skills
- This position is based in our Waterloo office and will require team members to work from this office
- Up to 25% travel may be required
- Passport required
About Arctic Wolf
Every year new technologies, vendors, and solutions emerge—yet despite this constant innovation, high-profile breaches are all over the headlines.
In response, organizations have scrambled to develop a better security posture, but the dizzying array of options leaves resource-constrained IT and security leaders wondering how to proceed.
Enter Arctic Wolf, the market leader in Security Operations.
Using the Arctic Wolf Aurora Platform, we help organizations end cyber risk by providing security operations as a concierge service. Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, Managed Security Awareness, and Incident Response; each delivered by our Concierge Delivery Model. Highly-trained security experts work as an extension of internal teams to provide 24×7 monitoring, detection and response, as well as ongoing risk management to proactively protect organizations while continually strengthening their security posture.
About the role
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Director, Customer Success based out of our Waterloo office to be a part of making this happen.
The ideal candidate will possess solid communication skills, be a strong sales negotiator and people manager, and have experience working with customers to meet their needs and drive growth in the account.
Responsibilities
- Managing a set of customers who are utilizing Arctic Wolf’s CyberSOC solution
- Managing a team of Customer Success Managers, to support and drive revenue growth for customers leveraging Arctic Wolf Services
- Coaching your team to achieve renewal and expansion targets through consultative selling techniques
- Listening to customer feedback, then working across Arctic Wolf to provide a voice of the customer to various business owners
- Managing your team’s customer base, ensuring customer satisfaction and delivery of quarterly account reviews
- Helping CSM’s to identify opportunities to upsell to existing customers by positioning additional service offerings
- Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion
- Successfully planning, prioritizing and handling a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
- Managing your team’s sales and churn forecasts to the business
- Working in a highly trusting and transparent team environment
Required Skills And Experience
- 5+ years of leadership and management experience
- 5+ years of demonstrated success in a sales role, preferably in a technology organization
- Sales experience and quota carrying experience required
- Experience working with partners strongly preferred
- The ability to be flexible and work in a rapidly changing environment is required
- Bachelor’s degree, or combination of education and relevant experience
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
- Excellent organizational skills and written/oral communication skills
- This position is based in our Waterloo office and will require team members to work from this office
- Up to 25% travel may be required
- Passport required
About Arctic Wolf
Every year new technologies, vendors, and solutions emerge—yet despite this constant innovation, high-profile breaches are all over the headlines.
In response, organizations have scrambled to develop a better security posture, but the dizzying array of options leaves resource-constrained IT and security leaders wondering how to proceed.
Enter Arctic Wolf, the market leader in Security Operations.
Using the Arctic Wolf Aurora Platform, we help organizations end cyber risk by providing security operations as a concierge service. Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, Managed Security Awareness, and Incident Response; each delivered by our Concierge Delivery Model. Highly-trained security experts work as an extension of internal teams to provide 24×7 monitoring, detection and response, as well as ongoing risk management to proactively protect organizations while continually strengthening their security posture.