Description

The Cumming School of Medicine is currently seeking a Full-time Regular CSM LGI MedSIS 3c System Administrator.

The CSM LGI MedSIS 3c System Administrator is a key member of the internal MedSIS IT support team, responsible for managing and supporting the MedSIS 3c platform to drive organizational success. Reporting directly to the Senior Manager, Office of the Senior Associate Dean Education, they lead efforts to optimize the educational platform architecture, processes, and practices to maximize value and efficiency. The CSM LGI MedSIS 3c System Administrator works closely and collaboratively with comparable system administrators in Postgraduate Medical Education (PGME) Undergraduate Medical Education (UME).

This position works independently with minimal guidance solving complex technical problems and leading the related implementation and maintenance of technological systems that may require applying new perspectives to achieve desired outcomes to the best interest of the programs.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical Responsibilities: LGI MedSIS (3c):

• Develop a thorough understanding of all functionality within LGI MedSIS 3c
• Function as a system super-user
• Develop an understanding of scheduling and assessment practices within PGME and UME that relate to the functionality of MedSIS 3c including a broad understanding of how medical education is structured and how learners are assessed
• System configuration for registration, assessment and evaluation elements within the system including but not limited to:
  • Faculty onboarding/offboarding
  • Medical learner onboarding
  • Medical learner learning path and training line configuration
  • New program onboarding
  • Assessment forms
  • Evaluation forms
  • Events
  • Procedure tracking
  • Reporting features
• Ensure the smooth functioning, security, and reliability of the system to meet the diverse needs of our organization.
• Perform testing as needed for new releases and system updates
• Create reference guides for internal PGME, UME, and program use
• Assist with troubleshooting when the system is not functioning as anticipated
• Submit tickets in JIRA to LGI as required

Stakeholder Collaboration and Reporting:

• Collaborate closely with stakeholders across the CSM to understand and support operational efficiency opportunities and reporting requirements
• Collaborate with stakeholders to identify, prioritize, and implement continuous improvement initiatives across our IT systems and processes
• Proactively identify areas for optimization and efficiency gains to support our organizational objectives
• Work collaboratively with other units in the CSM who utilize the MedSIS 3C platform to contribute positively to a community of practice

Internal Business Support:

• In collaboration with the PGME and UME system administrators, serve as the primary point of contact for CSM internal business needs related to LGI MedSIS 3C
• Provide guidance, support, and training to end-users to ensure effective utilization of LGI MedSIS 3C
• Develops, maintains and updates documentation regarding MedSIS 3C platform for end-users
• Act as the main liaison between the CSM, PGME, UME and University of Calgary IT/LGI MedSIS 3C
• Facilitate communication, manage relationships, and ensure alignment with our organizational goals

Qualifications / Requirements:

• Bachelor's degree in computer science, information systems, business administration, or a related field
• ERP and database experience are required
• 1-2 years experience in an accredited medical/academic education or an equivalent university environment
• Minimum of 5 -7 years of experience in systems management, business analysis experience is a bonus
• Experience and knowledge related to the U of C, its technology infrastructure and shared services resources would be a valuable asset
• Strong understanding of IT systems, project management, and data analysis tools
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders
• Strong problem-solving skills and a proactive approach to driving continuous improvement
• Experience in project management and change management is preferred
• Experience working alone as well as in a dynamic team with proven personal effectiveness and productivity is required
• Experience with Medical Education Assessment software is preferred
• Knowledge of medical education training environment is an asset
• Creative thinking and willingness to find novel solutions to tricky problems
• Proven organizational skills, multitasking and high attention to detail required
• Ability to think critically and creatively under pressure while exercising good judgement and discretion required
• Excellent time management and organizational skills to prioritize work within a demanding environment, ensuring timelines and deliverables are met
• Demonstrated analytical, interpretive, and problem solving skills and the ability to exercise judgement to seek assistance and involve others when required in order to achieve solutions
• Ability to work independently to tight timelines, maintain confidentiality and deal effectively with overlapping and changing deadlines is required

Application Deadline: August 7, 2025

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.