Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

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Job Summary

CDS, Canada's national securities depository for domestic and cross-border securities, supports Canadian markets by ensuring the safe custody and movement of securities, processing post-trade transactions, and handling entitlement distributions. The CDS Operations Support Analyst provides daily operational support to over 100 members and issuers and serves as the main contact for approved Transfer Agents.

Reporting to the Senior Manager, Client & Relationship Management, this role involves handling customer inquiries via phone or email, including providing information, coordinating technical support, and implementing customer functionality changes as directed. Responsibilities also include escalating complex issues and performing administrative duties such as processing payment/settlement extensions, managing audit confirmations, generating compliance reports, and handling monthly billing. The role of CDS Operations Support Analyst is crucial in maintaining high levels of client satisfaction through prompt, accurate, friendly, and dependable service.

Key Accountabilities

• Acts as a role model and ambassador of TMX-CDS in all communications ensuring consistent service levels in accordance with Participant Rules and related Recognition Order requirements.
• Good understanding regarding internal processes, systems and capabilities so that solutions can be offered to clients regarding their inquiries.
• Performs additional tasks and responsibilities as assigned by his/her Manager.
• Acts as the central point of contact for customer inquiries related to day to day operations (phone or CDSCustomerSupport@TMX.com group mailbox). Responsibilities include tracking and coordinating responses for matters directly impacting clients and/or requiring urgent attention (i.e. inquiries related to CDS production environments that are time sensitive).
• Perform CDS support functionality as it pertains to BP’s (adds, deletes, changes, etc.).
• Ensures CDS participants are assigned the required access based on approvals received.
• Performs time sensitive Payment Release extensions based on a schedule, and Payment Exchange extensions on a client request basis.
• Completes daily compliance reports and prepares reports for distribution (i.e. Participant Value Report).
• Performs all responsibilities in accordance with procedures, recognition order requirements, internal controls and/or audit requirements.
• Well informed on any changes to CDS systems and/or products that may impact the operations of CDS customers.
• Ensures expenses and vacations are recorded timely and are in accordance with established policies.
• Assists Relationship Managers in servicing clients

Must Haves

• Strong understanding of risk tolerance and appetite with demonstrated ability to manage operations and decision-making accordingly, including proactive risk identification, assessment, and mitigation.
• 1-3 years of experience in the financial industry and/or banking.
• University degree or college diploma in Commerce, Finance, or a related field.
• Proven professional judgment in managing client expectations.
• High proficiency in Google Suite.
• Excellent listening, written, and verbal communication skills.
• Demonstrated ability to provide excellent client service, build relationships, and collaborate effectively in a team environment.
• Strong organizational and prioritization skills with the ability to meet deadlines.
• Demonstrated analytical skills.
• Reliable and ethical with a strong commitment to maintaining client confidentiality.
• Ability to work independently with minimal supervision, demonstrating proactivity and strong self-motivation.
• Change leadership skills with a willingness and ability to adapt to evolving environments and responsibilities.
• Fluency in both written and spoken French and English, necessary for regular interaction with partners and stakeholders in both languages.

Nice To Haves

• Experience with CDSX

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.