Top Benefits
About the role
TaxDome is a fast-growing SaaS platform transforming the way tax and accounting firms run their businesses. As our VP of Customer Success, you won’t just reduce churn — you’ll own the entire post-sale journey. We’re looking for a strategic, customer-obsessed leader with a proven track record of scaling Customer Success in a fast-paced B2B SaaS environment.
What You'll Own:
Customer Experience & Retention
- Design and scale a world-class onboarding, support, and success strategy to ensure customers realize value fast and stay for the long term.
- Drive retention, product adoption, and expansion across all customer segments.
- Own core metrics - NRR, Gross Revenue Retention, Churn Rate, etc.
Data-Driven Operations
- Lead a data-first CS org with visibility into customer health, risk signals, and engagement patterns.
- Define, track, and optimize KPIs across onboarding, activation, usage, and renewals.
- Leverage customer insights to influence product roadmap and drive continuous improvement.
Strategy & Scale
- Develop and execute a scalable Customer Success playbook that balances high-touch and tech-touch models.
- Design processes that grow with our customer base — from SMB to enterprise.
- Lead cross-functional initiatives to improve the full post-sale experience.
Team & Leadership
- Lead and expand a high-performing global CS team across onboarding, support, customer education, and account management.
- Coach team members to become trusted advisors to our customers.
- Foster a proactive, high-performance culture focused on outcomes.
GTM & Product Alignment
- Work closely with Product, Sales, and Marketing to ensure customers receive a seamless experience across the entire lifecycle.
- Partner with Product to advocate for customer needs and help shape roadmap priorities.
- Drive upsell and expansion in collaboration with Sales.
Customer Voice & Advocacy
- Build programs to turn happy customers into vocal advocates — case studies, reviews, referrals, and community.
- Own the strategy for collecting, analyzing, and acting on customer feedback.
What We're Looking For:
Proven SaaS CS Leader
You’ve built and led Customer Success teams in a high-growth B2B SaaS environment.
Customer Obsessed & Strategic
You understand the full customer lifecycle and design strategies that drive adoption, satisfaction, and retention at scale.
Data-Driven
You know how to build a health score, act on signals, and tie CS efforts to business outcomes.
Strong Cross-Functional Partner
You collaborate seamlessly with Product, Sales, and Marketing to align strategy and deliver value.
Excellent Communicator & Leader
You inspire your team, build executive relationships with clients, and influence internal stakeholders.
Why Join TaxDome?
🏆 G2 TOP 100 fastest-growing SaaS Companies
🌍 A global customer base of over 10,000 firms
💼 Full ownership of the Customer Success function with the ability to build and scale your team
🤝 A high-performing, collaborative executive team
About TaxDome
TaxDome is accounting practice management software designed to streamline your firm by replacing multiple tools and simplifying your tech stack.
Deliver an exceptional client experience with our top-rated mobile app, loved by clients with a 4.9/5 rating across 6,000+ reviews. Enjoy easy scan-and-send document exchange, mobile payments, e-signatures, and more. Secure chats, emails, and two-way SMS ensure smooth, timely communication.
Within your firm, automate repetitive tasks, manage your team, and collaborate effortlessly. Workflow automation, AI-powered reporting, and a centralized CRM help you maximize productivity.
Simplify revenue operations and accelerate cash flow with flexible payment options through TaxDome’s integrations with Stripe and CPACharge. Track billable time, set up recurring invoices, and handle payments seamlessly.
With TaxDome, you’re not just managing your practice—you’re elevating it to new heights of efficiency, growth, and client satisfaction.
Top Benefits
About the role
TaxDome is a fast-growing SaaS platform transforming the way tax and accounting firms run their businesses. As our VP of Customer Success, you won’t just reduce churn — you’ll own the entire post-sale journey. We’re looking for a strategic, customer-obsessed leader with a proven track record of scaling Customer Success in a fast-paced B2B SaaS environment.
What You'll Own:
Customer Experience & Retention
- Design and scale a world-class onboarding, support, and success strategy to ensure customers realize value fast and stay for the long term.
- Drive retention, product adoption, and expansion across all customer segments.
- Own core metrics - NRR, Gross Revenue Retention, Churn Rate, etc.
Data-Driven Operations
- Lead a data-first CS org with visibility into customer health, risk signals, and engagement patterns.
- Define, track, and optimize KPIs across onboarding, activation, usage, and renewals.
- Leverage customer insights to influence product roadmap and drive continuous improvement.
Strategy & Scale
- Develop and execute a scalable Customer Success playbook that balances high-touch and tech-touch models.
- Design processes that grow with our customer base — from SMB to enterprise.
- Lead cross-functional initiatives to improve the full post-sale experience.
Team & Leadership
- Lead and expand a high-performing global CS team across onboarding, support, customer education, and account management.
- Coach team members to become trusted advisors to our customers.
- Foster a proactive, high-performance culture focused on outcomes.
GTM & Product Alignment
- Work closely with Product, Sales, and Marketing to ensure customers receive a seamless experience across the entire lifecycle.
- Partner with Product to advocate for customer needs and help shape roadmap priorities.
- Drive upsell and expansion in collaboration with Sales.
Customer Voice & Advocacy
- Build programs to turn happy customers into vocal advocates — case studies, reviews, referrals, and community.
- Own the strategy for collecting, analyzing, and acting on customer feedback.
What We're Looking For:
Proven SaaS CS Leader
You’ve built and led Customer Success teams in a high-growth B2B SaaS environment.
Customer Obsessed & Strategic
You understand the full customer lifecycle and design strategies that drive adoption, satisfaction, and retention at scale.
Data-Driven
You know how to build a health score, act on signals, and tie CS efforts to business outcomes.
Strong Cross-Functional Partner
You collaborate seamlessly with Product, Sales, and Marketing to align strategy and deliver value.
Excellent Communicator & Leader
You inspire your team, build executive relationships with clients, and influence internal stakeholders.
Why Join TaxDome?
🏆 G2 TOP 100 fastest-growing SaaS Companies
🌍 A global customer base of over 10,000 firms
💼 Full ownership of the Customer Success function with the ability to build and scale your team
🤝 A high-performing, collaborative executive team
About TaxDome
TaxDome is accounting practice management software designed to streamline your firm by replacing multiple tools and simplifying your tech stack.
Deliver an exceptional client experience with our top-rated mobile app, loved by clients with a 4.9/5 rating across 6,000+ reviews. Enjoy easy scan-and-send document exchange, mobile payments, e-signatures, and more. Secure chats, emails, and two-way SMS ensure smooth, timely communication.
Within your firm, automate repetitive tasks, manage your team, and collaborate effortlessly. Workflow automation, AI-powered reporting, and a centralized CRM help you maximize productivity.
Simplify revenue operations and accelerate cash flow with flexible payment options through TaxDome’s integrations with Stripe and CPACharge. Track billable time, set up recurring invoices, and handle payments seamlessly.
With TaxDome, you’re not just managing your practice—you’re elevating it to new heights of efficiency, growth, and client satisfaction.