District Manager, Aftersales, Eastern Zone
Top Benefits
About the role
Job description:
WHAT YOU WILL DO
The overall purpose of this position is to ensure the attainment of our industry leading customer experience, and parts & service goals at dealerships in the assigned district.
HOW WILL YOU MAKE AN IMPACT
- Analyze aftersales operations, identify deficiencies, and recommend corrective actions to ensure dealership provides proper brand image while improving dealership profitability
- Manage retail Parts & Accessories sales targets and optimize performance in the district
o Manage dealer sales target achievement and loyalty levels
o Manage accessory sales processes & accessory PNVR achievement
o Support service marketing campaigns
o Support and manage booking programs
o Support national accounts (chemicals, tires, etc.)
o Backorder & VOR inquiries
- Review and grow dealership fixed operations:
o customer retention
o dealership service processes (DSOM)
o fixed absorption
o customer pay sales
o workshop capacity, efficiency, and productivity
o service department profitability
o utilization of Digital Service Services
- Customer Experience Service process
o Dealership reviews
o Tablet check in process
o Mystery shops
o Customer Relations incidents / Dealer Case Management for service cases
o Collaborate with DSM for Signature dealership reviews
- Support Hyundai’s exclusive Signature Certification program service deliverables
- Work collaboratively with Zone Warranty Support Manager to address dealer warranty performance concerns
- High opportunity Dealer root cause/action planning
- Aftersales Training Registrations / Technical Training (team member certification)
- Dealer participation of national touch points, i.e. PoP, digital displays, tablet-based services, and Hyundai Digital Service
WHAT YOU WILL BRING TO THE ROLE
- Completion of an undergraduate degree or an equivalent combination of experience and education
- 5-7 year of relevant experience in the same or similar positions
- Decision making and critical thinking
- Excellent MS Office skills.
- Excellent communication skills in both English and French (oral and written)
- Action oriented
- Excellent organization and negotiation skills
- Experience in Automotive Aftersales an asset
- Technical automotive knowledge
- Ability to manage diverse groups and deal with change
- Ability to maintain a professional image to internal and external customers
- Excellent organization and negotiation skills
- Must maintain a valid driver’s license and an acceptable driver abstract
- Ability to work independently and travel on a regular basis
We offer:
WE OFFER
• Award Winning Work Culture
• Health Benefits Start Day One
• Car Leasing Program
• Flexible start times
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support
WHAT HAPPENS NEXT
Candidates will be reviewed on or before July 28, 2025.
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
About Hyundai Auto Canada Corp.
Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design.
Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. Hyundai’s success can be contributed to the Company’s commitment to quality, safety and design which is reflected in the numerous awards won by our vehicles.
District Manager, Aftersales, Eastern Zone
Top Benefits
About the role
Job description:
WHAT YOU WILL DO
The overall purpose of this position is to ensure the attainment of our industry leading customer experience, and parts & service goals at dealerships in the assigned district.
HOW WILL YOU MAKE AN IMPACT
- Analyze aftersales operations, identify deficiencies, and recommend corrective actions to ensure dealership provides proper brand image while improving dealership profitability
- Manage retail Parts & Accessories sales targets and optimize performance in the district
o Manage dealer sales target achievement and loyalty levels
o Manage accessory sales processes & accessory PNVR achievement
o Support service marketing campaigns
o Support and manage booking programs
o Support national accounts (chemicals, tires, etc.)
o Backorder & VOR inquiries
- Review and grow dealership fixed operations:
o customer retention
o dealership service processes (DSOM)
o fixed absorption
o customer pay sales
o workshop capacity, efficiency, and productivity
o service department profitability
o utilization of Digital Service Services
- Customer Experience Service process
o Dealership reviews
o Tablet check in process
o Mystery shops
o Customer Relations incidents / Dealer Case Management for service cases
o Collaborate with DSM for Signature dealership reviews
- Support Hyundai’s exclusive Signature Certification program service deliverables
- Work collaboratively with Zone Warranty Support Manager to address dealer warranty performance concerns
- High opportunity Dealer root cause/action planning
- Aftersales Training Registrations / Technical Training (team member certification)
- Dealer participation of national touch points, i.e. PoP, digital displays, tablet-based services, and Hyundai Digital Service
WHAT YOU WILL BRING TO THE ROLE
- Completion of an undergraduate degree or an equivalent combination of experience and education
- 5-7 year of relevant experience in the same or similar positions
- Decision making and critical thinking
- Excellent MS Office skills.
- Excellent communication skills in both English and French (oral and written)
- Action oriented
- Excellent organization and negotiation skills
- Experience in Automotive Aftersales an asset
- Technical automotive knowledge
- Ability to manage diverse groups and deal with change
- Ability to maintain a professional image to internal and external customers
- Excellent organization and negotiation skills
- Must maintain a valid driver’s license and an acceptable driver abstract
- Ability to work independently and travel on a regular basis
We offer:
WE OFFER
• Award Winning Work Culture
• Health Benefits Start Day One
• Car Leasing Program
• Flexible start times
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support
WHAT HAPPENS NEXT
Candidates will be reviewed on or before July 28, 2025.
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
About Hyundai Auto Canada Corp.
Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design.
Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. Hyundai’s success can be contributed to the Company’s commitment to quality, safety and design which is reflected in the numerous awards won by our vehicles.