Top Benefits
About the role
Position: Remote Travel Concierge
Start Date: August 18, 2025.
Location Requirement: MUST reside in Ontario, Canada
About the Role:
Aspire Lifestyles, a global leader in concierge services, is seeking experienced professionals from the travel, airline, or hospitality industries to join our team as Travel Advisors. In this role, you will deliver White Glove customer service to high-net-worth clients, handling travel arrangements and resolving issues with the highest level of professionalism and care.
Key Responsibilities:
- Provide exceptional service via phone and email for domestic and international travel bookings
- Research and plan customized travel experiences, including flights, hotels, and car rental.
- Assist clients in utilizing exclusive benefits and Membership Reward point
- Troubleshoot travel disruptions and de-escalate client concerns
- Guide clients through our travel platform and resolve technical issues
What We Offer:
- Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week)
- Competitive pay starting at $22.00/hour
- Paid training and career advancement opportunities
- Comprehensive benefits after 30 days of employment, including:
- Dental, vision, and extended health care
- Opportunity to participate in our RRSP program with company match after 1 year
- Paid time off
Schedule Requirements:
- Must be available for full-time work.
- Afternoon, evening, and weekend availability required.
What You Bring to the Team:
- A customer-first mindset with a professional and positive attitude, where you view performing well on servicing customers' requests as a measure of success.
- Excellent geographical and travel knowledge through professional or personal travel experience.
- Extensive knowledge of the travel industry: including destinations, airlines, hotels, visa requirements, travel packages, and current trends.
- High level of proficiency using travel booking systems, customer relationship management (CRM) software, and other relevant technology, including a willingness to learn new systems and adapt to technological advancements.
- Experience in prioritizing tasks, meeting deadlines, and maintaining accuracy in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email)
- Understands the nature of travel-related inquiries and can handle frustrated or upset customers professionally, remaining calm and composed under pressure.
- Strong multitasking and internet navigation skills.
Work-from-Home Requirements
- Private, distraction-free home office with a lockable door.
- MUST have a Smart Phone that can operate the most up to date operating system.
- High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
- No satellite internet connections.
Qualifications
- Travel and Tourism Diploma or equivalent work experience is required.
- TICO certification or willingness to become TICO Certified within 3 months of start date required.
- 1 year of GDS experience required.
- Minimum 2 years of experience as a Customer Service Agent in a 24/7 Call Center environment.
- Must be able to complete a background check.
Requirements:
- Must reside in Ontario, Canada
- Available for full-time work, including afternoons and weekends
- Private, distraction-free home office with hard-wired high-speed internet (min. 25 Mbps down / 5 Mbps up)
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Aspire Lifestyles
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With 25 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services • End-to-end Airport Services • Custom-built Benefits and Experiences • Comprehensive Travel & Medical Assistance • Travel Security Advice • Health and Wellness Expert Advice • Online Destination Reports • Auto and Home Assistance • Customizable Digital Solutions
Top Benefits
About the role
Position: Remote Travel Concierge
Start Date: August 18, 2025.
Location Requirement: MUST reside in Ontario, Canada
About the Role:
Aspire Lifestyles, a global leader in concierge services, is seeking experienced professionals from the travel, airline, or hospitality industries to join our team as Travel Advisors. In this role, you will deliver White Glove customer service to high-net-worth clients, handling travel arrangements and resolving issues with the highest level of professionalism and care.
Key Responsibilities:
- Provide exceptional service via phone and email for domestic and international travel bookings
- Research and plan customized travel experiences, including flights, hotels, and car rental.
- Assist clients in utilizing exclusive benefits and Membership Reward point
- Troubleshoot travel disruptions and de-escalate client concerns
- Guide clients through our travel platform and resolve technical issues
What We Offer:
- Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week)
- Competitive pay starting at $22.00/hour
- Paid training and career advancement opportunities
- Comprehensive benefits after 30 days of employment, including:
- Dental, vision, and extended health care
- Opportunity to participate in our RRSP program with company match after 1 year
- Paid time off
Schedule Requirements:
- Must be available for full-time work.
- Afternoon, evening, and weekend availability required.
What You Bring to the Team:
- A customer-first mindset with a professional and positive attitude, where you view performing well on servicing customers' requests as a measure of success.
- Excellent geographical and travel knowledge through professional or personal travel experience.
- Extensive knowledge of the travel industry: including destinations, airlines, hotels, visa requirements, travel packages, and current trends.
- High level of proficiency using travel booking systems, customer relationship management (CRM) software, and other relevant technology, including a willingness to learn new systems and adapt to technological advancements.
- Experience in prioritizing tasks, meeting deadlines, and maintaining accuracy in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email)
- Understands the nature of travel-related inquiries and can handle frustrated or upset customers professionally, remaining calm and composed under pressure.
- Strong multitasking and internet navigation skills.
Work-from-Home Requirements
- Private, distraction-free home office with a lockable door.
- MUST have a Smart Phone that can operate the most up to date operating system.
- High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
- No satellite internet connections.
Qualifications
- Travel and Tourism Diploma or equivalent work experience is required.
- TICO certification or willingness to become TICO Certified within 3 months of start date required.
- 1 year of GDS experience required.
- Minimum 2 years of experience as a Customer Service Agent in a 24/7 Call Center environment.
- Must be able to complete a background check.
Requirements:
- Must reside in Ontario, Canada
- Available for full-time work, including afternoons and weekends
- Private, distraction-free home office with hard-wired high-speed internet (min. 25 Mbps down / 5 Mbps up)
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Aspire Lifestyles
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With 25 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services • End-to-end Airport Services • Custom-built Benefits and Experiences • Comprehensive Travel & Medical Assistance • Travel Security Advice • Health and Wellness Expert Advice • Online Destination Reports • Auto and Home Assistance • Customizable Digital Solutions