The Department of Social Development and Seniors is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The Supervisor of Operations and Programs provides daily support and supervision to operations and program staff who support the delivery of all social programs in their respective office (Montague/Souris). They oversee day-to-day operational functions and activities for all social programs which include: Social Assistance, AccessAbility Support, Child Care Subsidy Program, Seniors Independence Initiative, and the At Home Caregiver Benefit Program. This role will be responsible for ensuring effective operational processes, client-centered case management, sound financial decisions, and high-quality service delivery. Reporting to the Director of Social Programs, this position will provide leadership, mentorship, and professional accountability.

Duties will include but are not limited to:

• Provide leadership and direction to both operations and program staff including Social Assistance, AccessAbility Support, Child Care Subsidy Program, Seniors Independence Initiative, and the At Home Caregiver Benefit with day-to-day operational activities;
• Act as first point of contact for service-related questions and concerns from both operations and program staff;
• Offer leadership to program and operations staff by providing collaboration, consultation, advice, support and case consultation to ensure appropriate service delivery processes and outcomes;
• Promote, train, and ensure high quality, client centered program delivery for all programs offered by the Social Programs Division;
• Foster and maintain a close relationship with program and operations supervisors to address program-specific and operational needs;
• Provide leadership, motivation and support a healthy safe work environment for staff;
• Identify program specific needs and communicate effectively to program supervisors;
• Ensure the physical office space is appropriately utilized and monitored for potential safety risks;
• Monitor leave (vacation, sick time etc.), overtime, and WCB claims etc.;
• Daily monitoring of coverage calendars to ensure sufficient coverage;
• Develop strong working relationships with program supervisors at either the Charlottetown or Summerside location to communicate program specific needs of program staff;
• Effectively communicate progress updates and trends to program supervisors and operations supervisors;
• Manage inventory and procurement of office supplies, furniture, and equipment;
• Seek opportunities to establish and develop effective partnerships and collaborative relationships in service;
• Other duties as required.

Minimum Qualifications:

• Undergraduate degree in business, social sciences or related field;
• Demonstrated equivalencies will be considered;
• Considerable Supervisory experience and experience in program management;
• Considerable knowledge about Operations, Social Assistance and the AccessAbility Supports programs;
• Considerable experience working in Social Programs;
• Knowledge of related legislation, policies, procedures, and services for Social Programs;
• Additional relevant education and experience will be considered an asset;
• Strong skills in leadership, communication, both written and verbal, team building, problem solving and organizational skills;
• Must have the ability to work with a high degree of independence while also functioning as part of a provincial team;
• Ability to deliver quality service to clients, when needed, in a fast paced environment;
• Valid driver’s license;
• Strong computer skills and ability and willingness to learn new systems;
• Must have knowledge in Integrated Service Management (ISM), and Microsoft Office Suite;
• A good previous work and attendance record and acceptable criminal record check and vulnerable sector check is required.

Other Qualifications:

• Bilingual skills – proficiency in languages other than English would be considered an asset;
• Experience with Oracle

Please Note: Applicants are expected to complete the full length of this assignment unless appointed to a permanent position.

This competition may be used to fill future job vacancies.

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.

IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.

Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca**. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.**

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