Company:

Finning Canada

Worker Type:

Temporary (Fixed Term)

Position Overview:

Are you a strategic leader with a passion for operational excellence and team development?

As the Manager, Planning and Administration, you’ll oversee day-to-day branch operations while setting the direction for service planning, resource management, and customer satisfaction. This is a high-impact role where your leadership will directly influence service performance, safety, and financial results.

We look forward to you joining our team!

Job Description:

• Lead and manage branch staff, including recruitment, onboarding, coaching, performance feedback, and professional development to foster a high-performing team.
• Promote a safe and healthy workplace, ensuring all employees, contractors, and customers adhere to safety policies and practices.
• Oversee the work order process, ensuring accuracy, efficiency, and alignment with customer expectations and service standards.
• Identify and implement service improvements, continuously seeking ways to enhance operational efficiency and customer satisfaction.
• Manage service operations and assets, aligning with corporate strategy to achieve optimal financial performance and resource utilization.
• Plan and report on service financials, including budgeting, forecasting, and asset/facility requirements.
• Ensure compliance with service agreements, warranty and goodwill practices, and internal policies and procedures.
• Utilize service support systems, including DBS and MS Office Suite, to manage operations and support decision-making.
• Maintain strong internal relationships, collaborating with other departments while upholding confidentiality and professionalism.
• Represent the branch and company values, ensuring ethical conduct and a customer-first approach in all interactions.

Qualifications:

• 2+ years of experience in a service environment, with a strong understanding of operations and customer interactions.
• Supervisory or team leadership experience, with demonstrated ability to manage, coach, and develop staff in a unionized environment.
• Proficiency in MS Office Suite and service support systems, with emphasis on DBS and work order management tools.
• Strong knowledge of Caterpillar products and services, including warranty, goodwill, and service agreement practices.
• Excellent communication and interpersonal skills, with the ability to lead teams and collaborate across departments.
• Strong time management and organizational skills, with attention to detail and the ability to manage multiple priorities.
• Thorough understanding of Finning’s work order cycle, policies, and procedures, including safety and compliance standards.
• Experience with budget forecasting and financial reporting, aligned with operational goals and corporate strategy.
• Knowledge of collective agreements, with the ability to manage within unionized environments and support positive labor relations.
• Commitment to safety and continuous improvement, with a proactive approach to identifying and addressing risks and opportunities.

Note:

• This position is based out of our Mildred Lake location.
• Monday – Friday, 5 x 2 schedule.
• Temporary, full-time role for 12 months.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.