Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm. Terms: Full-Time, Permanent

Salary: Commensurate with Experience

Location: Hybrid Work Model (Ottawa, Montreal, Toronto)

About The Role The Self-Assessment/Quality Assurance Specialist is a member of Accreditation Canada’s IMC Team responsible for assessments of organizations that offer community surgical and diagnostics services. The Self-Assessment/Quality Assurance Specialist reports to the IMC Program Manager – Diagnostics and is responsible for reviewing, evaluating, and responding to self-assessments submitted by designated IMC centers as part of the quality assurance program where they are enrolled.

This position is also responsible for ensuring that the assessment process is followed as designed, acting as a subject matter resource for IMC centres, Accreditation Canada staff and assessors. You are people centered, an excellent communicator, and thrive on guiding and informing others on topics such as quality improvement and patient safety. You look at things and respond with an eye for continuous quality improvement.

Main Responsibilities

• Review, evaluate, and respond to self-assessments in a standardized format.
• Complete evaluations and propose feedback to designated centers to increase their compliance with the standards’ requirements.
• Sample and shadow on-site inspections to ensure the assessment process is followed as designed.
• When in the field, gather observations and provide recommendations to improve the assessment process and ensure standardization of inspection approach by all assessors.
• Utilize AI tools such as Microsoft Copilot for Self-Assessment review process to generate deeper insights make overall process more efficient, consistent, and higher quality.
• Be a resource for assessors if there are any questions regarding program assessment content.
• Deliver education / onboarding training to new and existing assessors.
• Support the development of training material and product resources as they relate to your area of expertise.
• Track feedback from internal and external contributors into organized, structured documentation to allow for easy identification of client value and improvements.
• Contribute to developing, documenting, and updating policies and processes as required.
• Contribute to the annual refresh of program standards, collaborating with internal and external partners to implement updates within the Q-View platform.

Must Have Qualifications

• University degree or equivalent in a healthcare related field
• 3+ years of clinical healthcare experience with a focus in diagnostic imaging services
• Current Registration with Jurisdictional Regulatory Body
• Understanding of the health care system.
• Knowledge of quality improvement principles within the healthcare environment.
• Strong organizational, communication, and planning skills.
• Understand and able to apply the principles of change management.
• Tried and tested analytical and critical-thinking skills.
• Strong verbal and written communication skills.
• Proficient with computers, software programs and applications such as MS Windows/ Word/Outlook/Excel.

Desired Qualifications

• An understanding of health issues, priorities, and needs while recognizing the broader trends in health care policy and system development.
• Familiarity with accreditation.
• Proficiency with AI tools such as Microsoft Copilot
• Experience applying quality improvement principles within a healthcare environment.

What You Can Expect In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Become familiar with the assessment program.
• Build relationships with key stakeholders and partners, including other members of the team.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during the last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion, and engagement.

Who We Are And What We Do Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2021, 2022, 2023, 2024 and 2025.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.