About the role
Manager, Clinical Services, Permanent Full-Time
Kidney Care and Regional Diabetes Program, Welland Site/Multi-Site
Hours of work: 75 hours per pay period
Union: Non-Union
Position Objective
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied team members, and financial stability.
In alignment with the Mission and Values of Niagara Health, we are looking for a dynamic leader who excels at engaging people, promoting quality, building successful teams, planning and decision making. Reporting to the Director of Patient Care, the successful candidate will provide leadership in management of the Kidney Care and Regional Diabetes Programs.
Duties include the delivery of quality patient care and safety in accordance with established program and hospital policies and procedures, legislative requirements, Standards of Practice and the NH Strategic Plan. The Clinical Manager has responsibility and accountability for quality patient care and staff performance and is accountable for customer service and risk management, implementation and evaluation of quality improvement initiatives/critical success factors and metrics as determined by Niagara Health. In this role, you will be accountable for the patient experience, patient flow, day to day operations, people management, fiscal stewardship, risk management and safety, and the provision of high-quality care.
We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrates an innovative, creative, and collaborative management style. The successful candidate will foster an environment of clinical excellence, in partnership with patients and in alignment with Niagara Health's mission and values.
Working in a dyad model with physician leadership, the Clinical Manager will drive effective operations and foster community and academic partnerships aimed at improving transitions of care for the patients and communities we serve.
Qualifications
o Current registration in good standing with the College of Nurses of Ontario or registration with a Health Professional College
o Bachelor of Science in Nursing or related university degree; Master's degree preferred
o Education and experience in chronic disease management and renal care
o Three to five years of leadership experience, or an equivalent combination of educational training and experience
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, hospital policies and procedures
o Knowledge and application of evidence-based practice
o Demonstrated ability to lead teams and work effectively within an interdisciplinary team
o Demonstrated ability to network with Outpatient and Community Programs to facilitate seamless transitions in care
o Demonstrated ability to manage a diversified workload with rapidly changing priorities & challenging deadlines
o Demonstrated project management skills
o Evidence of effective customer service, judgment, critical thinking and decision-making skills
o Demonstrated excellent leadership, communication, interpersonal and organizational skills
o Flexible, self-directed and able to multi-task
o Demonstrated commitment to continuing education in healthcare or business
o Ability to work in a matrix model, i.e. program and site
o Consistent and regular attendance required
o Proficiency in both official languages (English & French) will be considered an asset
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm July 1, 2025 and submit an application through eRecruit. (Reference Job Posting #40888) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.
About the role
Manager, Clinical Services, Permanent Full-Time
Kidney Care and Regional Diabetes Program, Welland Site/Multi-Site
Hours of work: 75 hours per pay period
Union: Non-Union
Position Objective
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied team members, and financial stability.
In alignment with the Mission and Values of Niagara Health, we are looking for a dynamic leader who excels at engaging people, promoting quality, building successful teams, planning and decision making. Reporting to the Director of Patient Care, the successful candidate will provide leadership in management of the Kidney Care and Regional Diabetes Programs.
Duties include the delivery of quality patient care and safety in accordance with established program and hospital policies and procedures, legislative requirements, Standards of Practice and the NH Strategic Plan. The Clinical Manager has responsibility and accountability for quality patient care and staff performance and is accountable for customer service and risk management, implementation and evaluation of quality improvement initiatives/critical success factors and metrics as determined by Niagara Health. In this role, you will be accountable for the patient experience, patient flow, day to day operations, people management, fiscal stewardship, risk management and safety, and the provision of high-quality care.
We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrates an innovative, creative, and collaborative management style. The successful candidate will foster an environment of clinical excellence, in partnership with patients and in alignment with Niagara Health's mission and values.
Working in a dyad model with physician leadership, the Clinical Manager will drive effective operations and foster community and academic partnerships aimed at improving transitions of care for the patients and communities we serve.
Qualifications
o Current registration in good standing with the College of Nurses of Ontario or registration with a Health Professional College
o Bachelor of Science in Nursing or related university degree; Master's degree preferred
o Education and experience in chronic disease management and renal care
o Three to five years of leadership experience, or an equivalent combination of educational training and experience
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, hospital policies and procedures
o Knowledge and application of evidence-based practice
o Demonstrated ability to lead teams and work effectively within an interdisciplinary team
o Demonstrated ability to network with Outpatient and Community Programs to facilitate seamless transitions in care
o Demonstrated ability to manage a diversified workload with rapidly changing priorities & challenging deadlines
o Demonstrated project management skills
o Evidence of effective customer service, judgment, critical thinking and decision-making skills
o Demonstrated excellent leadership, communication, interpersonal and organizational skills
o Flexible, self-directed and able to multi-task
o Demonstrated commitment to continuing education in healthcare or business
o Ability to work in a matrix model, i.e. program and site
o Consistent and regular attendance required
o Proficiency in both official languages (English & French) will be considered an asset
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm July 1, 2025 and submit an application through eRecruit. (Reference Job Posting #40888) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.