About the role
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Service Availability Reps Unilingual to join our client.
Contract Period: 24 months with potential to convert
Pay Rate: $21.50 per hour
Location : London, ON
Location Type : Onsite
Rotational shift: Changes every 2 weeks (Need to be able to work all 3 shifts)
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Job Responsibilities: Respond to a variety of inbound colleague calls/emails
-
Ensure accurate and detailed problem documentation/ticketing
-
Provide timely escalation and follow-up with support groups and colleagues
-
Identify and escalate wide-impact or potential wide-impacting outages
-
Identify trends and opportunities for improvement as well as provide ongoing feedback
-
Build ongoing support proficiency for other skills and applications
-
Experience & Qualification Requirements: Above average computing and navigational skills
-
Exceptional customer service skills
-
A team player who collaborates effectively with peers and other teams but can also work well independently
-
Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
-
A technical support background or related education - troubleshooting experience
-
Ability to type at least 30 words per minute
-
General knowledge and understanding of PC hardware and components
About Prime Hires
At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.
About the role
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Service Availability Reps Unilingual to join our client.
Contract Period: 24 months with potential to convert
Pay Rate: $21.50 per hour
Location : London, ON
Location Type : Onsite
Rotational shift: Changes every 2 weeks (Need to be able to work all 3 shifts)
-
Job Responsibilities: Respond to a variety of inbound colleague calls/emails
-
Ensure accurate and detailed problem documentation/ticketing
-
Provide timely escalation and follow-up with support groups and colleagues
-
Identify and escalate wide-impact or potential wide-impacting outages
-
Identify trends and opportunities for improvement as well as provide ongoing feedback
-
Build ongoing support proficiency for other skills and applications
-
Experience & Qualification Requirements: Above average computing and navigational skills
-
Exceptional customer service skills
-
A team player who collaborates effectively with peers and other teams but can also work well independently
-
Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
-
A technical support background or related education - troubleshooting experience
-
Ability to type at least 30 words per minute
-
General knowledge and understanding of PC hardware and components
About Prime Hires
At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.