Customer Success Manager| Remote AI-Assisted
Top Benefits
About the role
At Journey to Freedom Consulting & Academy, we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations. This remote role is ideal for someone experienced in client engagement who believes deeply in the power of personal and career growth. You will serve as the bridge between our heart-centered service and operational excellence, utilizing innovative tools to empower our clients to succeed within our proven online education system.
About The Opportunity This opportunity goes beyond traditional support—it’s about empowering our clients to succeed within our step-by-step online education system and transformational programs. You’ll serve as the primary point of contact for our program members—guiding, supporting, and celebrating their growth journey.
What You’ll Do
- Serve as the primary point of contact for our clients, guiding them with clarity, empathy, and motivation throughout their journey with us.
- Lead the onboarding process for new clients, ensuring they feel welcomed, supported, and set up for success from day one.
- Proactively monitor client progress and engagement, identifying key moments where support or encouragement is needed.
- Utilize AI-assisted tools to enhance client attraction, support, analyze engagement patterns, and personalize outreach at scale.
- Manage support inquiries across email and messaging platforms with professionalism, warmth, and efficiency.
- Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery.
- Track and report on key success metrics, including client engagement, satisfaction, testimonials, and key milestones.
- Lead with heart, communicate with intention, and embody our mission of conscious online career path in every interaction.
What You Bring
- Bachelor’s degree in Marketing, Business Administration or related field
- 5+ years of experience as a Customer Service Manager, Customer Relationship Manager or in the Marketing department
- Exceptional communication skills, high emotional intelligence, and a genuine passion for helping others succeed
- Proficiency in computer applications and Microsoft Office
- A self-starter mindset with strong time management and organizational skills, thriving in a remote work environment.
- Complete understanding of the company’s products, programs and services
- Ability to adhere to the company policies and guidelines
What We Offer
- Competitive Compensation: A commission-based package commensurate with your experience.
- Remote-First Freedom: The flexibility to work from anywhere in the world.
- Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission.
- Flexible Schedule: The autonomy to design a work schedule that fits your life.
- Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational, not just transactional.
How To Apply If you're ready to combine operational excellence with meaningful, heart-centered work, we would love to hear from you.
Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy.
Equal Opportunity Employer We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom, every voice matters.
About Journey to Freedom Consulting
Building leaders, young or old, man or women, one step at a time, through our personalized coaching and development programs.
💡 Ask me for free e-education programs.
𝗧𝗘𝗦𝗧𝗜𝗠𝗢𝗡𝗜𝗘𝗦
"The best part is going through the course repeatedly and having my kids show up as their true self! Pure Magic."~ Christina, Canada
"I have found the products to be lifesavers. They are easily relatable and practical down to earth in their presentation style. Yet still professional in the presentation format." ~ Brian Kennaugh, Australia
"The flexibility of learning at my own pace, combined with the expertly crafted content has allowed me to delve deep into areas of personal growth that I had never explored before." ~ Katy Genc, New Zealand
"The mind is an extremely powerful tool, use it to your benefit! The teachings that these mentors provide and the simplicity in which one can intake is simple and incredible." ~ Jerrad Sanchez, USA
"They helped me appreciate my life more through gratitude and although I've always been a positive person, I realised I had a few limiting beliefs. Through the courses, I learnt strategies for tackling these. " - Paulette Steele, Australia
"Now we look at everything through the lens of a transformed mindset, and it has had a profoundly positive impact on our personal relationships, professional lives, and just how we approach life in general. Everyone needs to be doing these programs!"- Kritina & Kevin Eden, Canada
𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣
🚀Book a 1:1 discovery call at https://www.journey-tofreedom.com , 💡 Ask me for free e-education programs.
Customer Success Manager| Remote AI-Assisted
Top Benefits
About the role
At Journey to Freedom Consulting & Academy, we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations. This remote role is ideal for someone experienced in client engagement who believes deeply in the power of personal and career growth. You will serve as the bridge between our heart-centered service and operational excellence, utilizing innovative tools to empower our clients to succeed within our proven online education system.
About The Opportunity This opportunity goes beyond traditional support—it’s about empowering our clients to succeed within our step-by-step online education system and transformational programs. You’ll serve as the primary point of contact for our program members—guiding, supporting, and celebrating their growth journey.
What You’ll Do
- Serve as the primary point of contact for our clients, guiding them with clarity, empathy, and motivation throughout their journey with us.
- Lead the onboarding process for new clients, ensuring they feel welcomed, supported, and set up for success from day one.
- Proactively monitor client progress and engagement, identifying key moments where support or encouragement is needed.
- Utilize AI-assisted tools to enhance client attraction, support, analyze engagement patterns, and personalize outreach at scale.
- Manage support inquiries across email and messaging platforms with professionalism, warmth, and efficiency.
- Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery.
- Track and report on key success metrics, including client engagement, satisfaction, testimonials, and key milestones.
- Lead with heart, communicate with intention, and embody our mission of conscious online career path in every interaction.
What You Bring
- Bachelor’s degree in Marketing, Business Administration or related field
- 5+ years of experience as a Customer Service Manager, Customer Relationship Manager or in the Marketing department
- Exceptional communication skills, high emotional intelligence, and a genuine passion for helping others succeed
- Proficiency in computer applications and Microsoft Office
- A self-starter mindset with strong time management and organizational skills, thriving in a remote work environment.
- Complete understanding of the company’s products, programs and services
- Ability to adhere to the company policies and guidelines
What We Offer
- Competitive Compensation: A commission-based package commensurate with your experience.
- Remote-First Freedom: The flexibility to work from anywhere in the world.
- Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission.
- Flexible Schedule: The autonomy to design a work schedule that fits your life.
- Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational, not just transactional.
How To Apply If you're ready to combine operational excellence with meaningful, heart-centered work, we would love to hear from you.
Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy.
Equal Opportunity Employer We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom, every voice matters.
About Journey to Freedom Consulting
Building leaders, young or old, man or women, one step at a time, through our personalized coaching and development programs.
💡 Ask me for free e-education programs.
𝗧𝗘𝗦𝗧𝗜𝗠𝗢𝗡𝗜𝗘𝗦
"The best part is going through the course repeatedly and having my kids show up as their true self! Pure Magic."~ Christina, Canada
"I have found the products to be lifesavers. They are easily relatable and practical down to earth in their presentation style. Yet still professional in the presentation format." ~ Brian Kennaugh, Australia
"The flexibility of learning at my own pace, combined with the expertly crafted content has allowed me to delve deep into areas of personal growth that I had never explored before." ~ Katy Genc, New Zealand
"The mind is an extremely powerful tool, use it to your benefit! The teachings that these mentors provide and the simplicity in which one can intake is simple and incredible." ~ Jerrad Sanchez, USA
"They helped me appreciate my life more through gratitude and although I've always been a positive person, I realised I had a few limiting beliefs. Through the courses, I learnt strategies for tackling these. " - Paulette Steele, Australia
"Now we look at everything through the lens of a transformed mindset, and it has had a profoundly positive impact on our personal relationships, professional lives, and just how we approach life in general. Everyone needs to be doing these programs!"- Kritina & Kevin Eden, Canada
𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣
🚀Book a 1:1 discovery call at https://www.journey-tofreedom.com , 💡 Ask me for free e-education programs.