Overview:

Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. As General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment.

Responsibilities:

Leadership & Team Development

• Lead, coach, and inspire a large, diverse team including FOH managers/assistant managers and hourly associates.
• Build a high-performance culture with strong accountability, energy, and passion.
• Manage recruitment, training, and retention of associates.
• Foster a respectful, disciplined, and efficient working environment that reflects the brand & resorts values.
• Create, manage and implement Hell’s Kitchen Restaurant’s departmental policies & procedure.

Operational Excellence

• Oversee day-to-day operations, ensuring flawless execution of service during lunch, dinner, and special events.
• Monitor and optimize key metrics including labor cost, food and beverage costs, guest satisfaction, and health/safety compliance.
• Maintain an immaculate dining room environment that exceeds OH & S health code and brand standards.
• Responsible for scheduling, payroll, disciplinary action, training and mentoring for associates of Hell’s Kitchen Restaurant.
• Use a hands-on approach to management

Guest Experience

• Deliver a bold, engaging guest experience that reflects the high standards of the Hell’s Kitchen brand.
• Resolve guest concerns with poise and urgency; ensure VIP and high-profile guests receive personalized service.
• Drive service innovation while protecting the integrity of the brand.
• Always look for the latest trends in the market to enhance the guest experience.

Financial Management

• Manage budgets, forecasts, and P&L statements outlined by Director of F&B.
• Implement strategic plans to increase sales, manage margins, and optimize labor.
• Drive performance through smart purchasing, inventory control, and vendor management.

Other

• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned by the Director of Food & Beverage

Qualifications:

• 5+ years of General Manager experience in a high-volume, upscale or fine dining restaurant.
• Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls.
• Proven success leading and motivating large teams in a fast-paced, demanding environment.
• Polished communication skills and presence; able to lead with authority, charisma, and confidence.
• Extensive knowledge of wines & cocktails.
• Experience working in branded concepts is a strong plus.
• Passion for culinary excellence and theatrical guest experiences.
• Excellent written and oral communication skills.
• Ability to meet deadlines in a rapidly changing business environment.
• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
• Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities and business demands.
• Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
• Manages workload independently and works well in teams.
• Ability managing teams of 30 or more.
• Experience and proven success working with senior management and in a corporate environment.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.