Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

The Export Documentation Department is part of the Client Services team. The Customer Service representative is a complex role that requires individuals to develop a well-rounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries.

Key Accountabilities:
The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise.

• Initiation of the Documentation cycle on the Export stream.

• Bill of Lading creation - Management and creation of documentation to release of shipments.

• Detailed verification of documentation to ensure compliance requirements.

• Coordination with overseas agencies for resolutions and changes.

• Internal coordination on change inquiries and issue resolution.

• Execution as per internal KPIs.

Qualifications

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• 2-year experience in a customer service environment.
• Documentation knowledge an asset.
• Bilingual written and spoken (French / English).
• Proficient in Microsoft applications.
• Open to flexible scheduling and rotating shifts, including 11:30 a.m. to 8:00 p.m.
• Additional languages an asset.

Additional Information

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.