Corp. Customer Serv. & System Implementation
Top Benefits
About the role
About the Role
The Township is seeking applicants to fill the full-time vacancy for the position of Corporate Customer Service and System Implementation Supervisor. Reporting to the Manager, Communications & Customer Service, the Corporate Customer Service and System Implementation Supervisor is responsible for the development, implementation, and facilitation of quality customer service principles and processes, measuring and reporting on key performance indicators, while actively managing the customer service team to enhance overall service delivery and drive corporate performance.
What You Bring
The ideal candidate must have a University Degree or College Diploma in Business Administration, Communications, or related discipline. Course(s)/certificate from an accredited association, organization and/or institution related to project management, process improvement, and/or related discipline; Lean Six Sigma Certification is considered an asset. Additionally, the ideal candidate must have five (5) years progressive experience performing duties in a call centre role with experience in development and implementation of processes or project and/or people management. The candidate must demonstrate excellent analytical problem solving, research, customer service, interpersonal, communication (verbal and written), facilitation, training and teamwork skills. A valid Ontario Class “G” Driver’s License and a satisfactory Driver’s Abstract and Criminal Record Check are also required for this role.
What We Offer
This position offers a salary commensurate with experience and education (2025 salary range $80,788-$98,198). The Township of Oro-Medonte, values work-life balance and employee development. You will enjoy a variety of benefits including, an extensive benefit/wellness program including contributions to the OMERS pension, social opportunities through our People Team and professional development training for career growth. The Township of Oro-Medonte is an equal opportunity employer, and we are dedicated to creating a workplace culture of equity, inclusion and respect.
Application Deadline
If you are interested in joining our team of dedicated municipal professionals, we encourage you to submit an application by 4:30 p.m. on August 7, 2025. We thank all applicants who apply, however only those selected for an interview will be contacted.
About Township of Oro-Medonte - Oro-Medonte, ON
The Township of Oro-Medonte is a diverse, beautiful and predominately rural community, with a central location in Ontario. With a population of 23,000, Oro-Medonte offers the largest geographic area in the County of Simcoe, covering a land mass of 61,000 hectares, stretching from the westerly border with Barrie, the southerly border with Lake Simcoe, the easterly border with Orillia and Severn Township, and the northerly border shared with Tay and Severn Townships.
Oro-Medonte’s prime location with direct access to Highways 11 and 400 provides residents and visitors alike with the riches of rural life and the convenience of a short drive to Barrie, Orillia and the Greater Toronto Area (GTA).
The Township is also home to the Lake Simcoe Regional Airport; one of the newest and best positioned regional airport facilities in Canada, that is fully serviced by the Canada Border Service Agency, and maintains a Commercial Port-Of-Entry status.
Oro-Medonte is surrounded by natural beauty offering a lifestyle that is attractive to outdoor enthusiasts, families, retirees, and people living independently. The Oro-Medonte Rail Trail is surrounded by a well-maintained parks system, providing an opportunity to safely enjoy countless vistas. Cyclists enjoy endless km’s of paved roads throughout the Township; some of which wind through perfect resting areas with businesses offering culinary and boutique options.
Different home styles of varying sizes are available in Oro-Medonte. Everything from traditional neighbourhoods, to farmland homes, can be found in the Township. The rural fabric of the community is strong, demonstrated by a sense of genuine pride. Oro-Medonte residents enjoy a warm and welcoming community with neighbours’ willing to lend a hand.
Township Council and staff are committed to sustainable, well-planned development, resulting in Oro-Medonte being a vibrant community for local residents and visitors.
Oro-Medonte is home to several established commercial businesses, with the industrial sector continuing to grow. Complementing the industrial tax base are service, specialty, and tourism related businesses, including two popular alpine ski areas (Horseshoe Resort and Mount St. Louise Moonstone) and Hardwood Hills, a well-known nordic ski, mountain biking, and hiking area.
Following a strong governance model, the work environment in the Township is welcoming, supportive, collaborative, customer service, and results driven, recognizing the importance of work/life balance. Council has recently approved a hybrid work model for staff positions with the ability to work remotely, where logistically feasible.
Corp. Customer Serv. & System Implementation
Top Benefits
About the role
About the Role
The Township is seeking applicants to fill the full-time vacancy for the position of Corporate Customer Service and System Implementation Supervisor. Reporting to the Manager, Communications & Customer Service, the Corporate Customer Service and System Implementation Supervisor is responsible for the development, implementation, and facilitation of quality customer service principles and processes, measuring and reporting on key performance indicators, while actively managing the customer service team to enhance overall service delivery and drive corporate performance.
What You Bring
The ideal candidate must have a University Degree or College Diploma in Business Administration, Communications, or related discipline. Course(s)/certificate from an accredited association, organization and/or institution related to project management, process improvement, and/or related discipline; Lean Six Sigma Certification is considered an asset. Additionally, the ideal candidate must have five (5) years progressive experience performing duties in a call centre role with experience in development and implementation of processes or project and/or people management. The candidate must demonstrate excellent analytical problem solving, research, customer service, interpersonal, communication (verbal and written), facilitation, training and teamwork skills. A valid Ontario Class “G” Driver’s License and a satisfactory Driver’s Abstract and Criminal Record Check are also required for this role.
What We Offer
This position offers a salary commensurate with experience and education (2025 salary range $80,788-$98,198). The Township of Oro-Medonte, values work-life balance and employee development. You will enjoy a variety of benefits including, an extensive benefit/wellness program including contributions to the OMERS pension, social opportunities through our People Team and professional development training for career growth. The Township of Oro-Medonte is an equal opportunity employer, and we are dedicated to creating a workplace culture of equity, inclusion and respect.
Application Deadline
If you are interested in joining our team of dedicated municipal professionals, we encourage you to submit an application by 4:30 p.m. on August 7, 2025. We thank all applicants who apply, however only those selected for an interview will be contacted.
About Township of Oro-Medonte - Oro-Medonte, ON
The Township of Oro-Medonte is a diverse, beautiful and predominately rural community, with a central location in Ontario. With a population of 23,000, Oro-Medonte offers the largest geographic area in the County of Simcoe, covering a land mass of 61,000 hectares, stretching from the westerly border with Barrie, the southerly border with Lake Simcoe, the easterly border with Orillia and Severn Township, and the northerly border shared with Tay and Severn Townships.
Oro-Medonte’s prime location with direct access to Highways 11 and 400 provides residents and visitors alike with the riches of rural life and the convenience of a short drive to Barrie, Orillia and the Greater Toronto Area (GTA).
The Township is also home to the Lake Simcoe Regional Airport; one of the newest and best positioned regional airport facilities in Canada, that is fully serviced by the Canada Border Service Agency, and maintains a Commercial Port-Of-Entry status.
Oro-Medonte is surrounded by natural beauty offering a lifestyle that is attractive to outdoor enthusiasts, families, retirees, and people living independently. The Oro-Medonte Rail Trail is surrounded by a well-maintained parks system, providing an opportunity to safely enjoy countless vistas. Cyclists enjoy endless km’s of paved roads throughout the Township; some of which wind through perfect resting areas with businesses offering culinary and boutique options.
Different home styles of varying sizes are available in Oro-Medonte. Everything from traditional neighbourhoods, to farmland homes, can be found in the Township. The rural fabric of the community is strong, demonstrated by a sense of genuine pride. Oro-Medonte residents enjoy a warm and welcoming community with neighbours’ willing to lend a hand.
Township Council and staff are committed to sustainable, well-planned development, resulting in Oro-Medonte being a vibrant community for local residents and visitors.
Oro-Medonte is home to several established commercial businesses, with the industrial sector continuing to grow. Complementing the industrial tax base are service, specialty, and tourism related businesses, including two popular alpine ski areas (Horseshoe Resort and Mount St. Louise Moonstone) and Hardwood Hills, a well-known nordic ski, mountain biking, and hiking area.
Following a strong governance model, the work environment in the Township is welcoming, supportive, collaborative, customer service, and results driven, recognizing the importance of work/life balance. Council has recently approved a hybrid work model for staff positions with the ability to work remotely, where logistically feasible.