Customer Care Representative
Top Benefits
About the role
Neptune Fresh Produce Inc.
Join one of the BEST teams in the Industry
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals:
- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
Position Overview
This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.
Position: Full Time, Permanent
Schedule: Monday to Friday, and Holidays as required. 8:00am to 4:30pm.
Salary: Between $43,000-45,000 per year, dependent on experience.
Duties and Responsibilities
- Main point of contact for Jade customers
- Help processing GFS orders and DSD customers as needed
- Answering the telephone, emails, and handling customer calls accordingly
- Processing orders & liaising with internal departments
- Administration duties - emailing weekly price lists, running reports, communicating product shorts, arranging outside carriers
- Create delivery logs & assist with customer delivery routing
- Orchestrate complaint resolution and assist the sales staff
- Perform various administration duties required to support the customer care team, including statutory holiday coverage, and Sunday help as needed
Required Skills and Qualifications
- Must have excellent customer service skills.
- Strong listening skills - understand and reflect accurately on the message
- Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word. etc.
- Very good organizational and multitasking combined with initiative and flexibility.
- Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills. Strong phone etiquette is required.
- Bilingual would be considered an asset
Fresh Start Foods offers a range of benefits, including:
- Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
- Registered Retirement Savings Plan (RRSP) Matching Program
- Annual Profit Sharing Bonus
- Employee Family Assistance Program
- Opportunities for career advancement
- Employee Recognition Programs
- Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
- Training opportunities
- Full-time hours
- A team-oriented work environment
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:
For Jobs in British Columbia
careers@freshstartfoods.com
For Jobs in Ontario
fsferecruitment@freshstartfoods.com
Use the words “Accommodation Request” in your subject line.
About Fresh Start Foods
Fresh Start Foods continues to be the leading value added and fresh produce supplier in Canada. Building on 25 years of growth and success, we understand the importance of satisfying the essential stakeholders in your business.
We ensure that high quality and value is delivered from field to table. We understand the critical nature of fresh produce to your offering and work diligently to ensure you are able to exceed your customers expectations.
With several well positioned locations in both Eastern and Western Canada, we are truly national and well positioned to deliver the freshest product possible.
Fresh Start Foods has two additional companies within our food family, J.G. Fruits and Vegetables in Montreal distributes both whole and fresh cut fruit, vegetables and other related products. Our Eating New Creations facility in Mississauga focuses on meeting retail and food-service needs in the manufacturing and assembly of salad & meal kits, a variety of portioned salads, sandwiches, fruit cups and other portioned fresh and dry products. Fresh Start Foods continues to grow and innovate, serving food service and retail customers from coast to coast!
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals: Who are customer centric Who are able to deliver on their commitments Who value individual excellence and collective performance Who care and give back - sustainable agriculture, the environment, corporate citizenship Who go above and beyond to provide options for our customers Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
Customer Care Representative
Top Benefits
About the role
Neptune Fresh Produce Inc.
Join one of the BEST teams in the Industry
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals:
- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
Position Overview
This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.
Position: Full Time, Permanent
Schedule: Monday to Friday, and Holidays as required. 8:00am to 4:30pm.
Salary: Between $43,000-45,000 per year, dependent on experience.
Duties and Responsibilities
- Main point of contact for Jade customers
- Help processing GFS orders and DSD customers as needed
- Answering the telephone, emails, and handling customer calls accordingly
- Processing orders & liaising with internal departments
- Administration duties - emailing weekly price lists, running reports, communicating product shorts, arranging outside carriers
- Create delivery logs & assist with customer delivery routing
- Orchestrate complaint resolution and assist the sales staff
- Perform various administration duties required to support the customer care team, including statutory holiday coverage, and Sunday help as needed
Required Skills and Qualifications
- Must have excellent customer service skills.
- Strong listening skills - understand and reflect accurately on the message
- Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word. etc.
- Very good organizational and multitasking combined with initiative and flexibility.
- Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills. Strong phone etiquette is required.
- Bilingual would be considered an asset
Fresh Start Foods offers a range of benefits, including:
- Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
- Registered Retirement Savings Plan (RRSP) Matching Program
- Annual Profit Sharing Bonus
- Employee Family Assistance Program
- Opportunities for career advancement
- Employee Recognition Programs
- Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
- Training opportunities
- Full-time hours
- A team-oriented work environment
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:
For Jobs in British Columbia
careers@freshstartfoods.com
For Jobs in Ontario
fsferecruitment@freshstartfoods.com
Use the words “Accommodation Request” in your subject line.
About Fresh Start Foods
Fresh Start Foods continues to be the leading value added and fresh produce supplier in Canada. Building on 25 years of growth and success, we understand the importance of satisfying the essential stakeholders in your business.
We ensure that high quality and value is delivered from field to table. We understand the critical nature of fresh produce to your offering and work diligently to ensure you are able to exceed your customers expectations.
With several well positioned locations in both Eastern and Western Canada, we are truly national and well positioned to deliver the freshest product possible.
Fresh Start Foods has two additional companies within our food family, J.G. Fruits and Vegetables in Montreal distributes both whole and fresh cut fruit, vegetables and other related products. Our Eating New Creations facility in Mississauga focuses on meeting retail and food-service needs in the manufacturing and assembly of salad & meal kits, a variety of portioned salads, sandwiches, fruit cups and other portioned fresh and dry products. Fresh Start Foods continues to grow and innovate, serving food service and retail customers from coast to coast!
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals: Who are customer centric Who are able to deliver on their commitments Who value individual excellence and collective performance Who care and give back - sustainable agriculture, the environment, corporate citizenship Who go above and beyond to provide options for our customers Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience