Job Description Posted Monday, July 28, 2025 at 8:00 AM

Professional Services Automation (PSA) Lead Articulate Integration & Technologies RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. Since 1994, RMC Group of Companies has expanded the business to more than ten operating entities to provide a one-stop shop for all our customers’ concrete needs. At AI Tech we design, build, install, maintain and service electrical systems and everything related. Come be a part of our growing team!

Articulate Integration Technologies Offers

• Competitive wages and vacation time
• Full scope benefits package (health, dental, life, disability, etc.)
• Company funded RRSP contributions
• Monthly cellphone allowance
• Annual professional development allowance
• Employee assistance programs
• Employee perks and discounts
• Employee referral bonus
• Opportunities for training and professional development
• Team lunches and events

Position Overview The PSA Lead position will work with Articulate Integration & Technologies, RMC’s electrical and smart automation division. This role is responsible for managing business operations and documentation within the ConnectWise ecosystem and requires strong business technology competence, organizational and communication skills, operational and financial fluency, and the ability to maintain high standards of safety, compliance, and customer service in a changing environment. This position will work closely with key stakeholders in various departments to ensure accurate reporting, process optimization, and support in day-to-day operations.

Responsibilities

• Design and implement scalable, repeatable operational systems.

• Improve cross-team coordination, reduce inefficiencies, and support long-term organizational growth without adding unnecessary complexity.

• Identify and track organization inefficiencies where policy or process can benefit without impacting overall productiveness.

• Manage accounts receivable and payable with a high degree of accuracy.

• Lead invoicing with a customer-centric, high-resolution approach.

• Ensure timely and accurate financial transactions.

• Use ConnectWise to maintain accurate data in procurement, time entries, expenses, and overall project/service ticket documentation in line with internal policies.

• Lead the purchasing team and maintain clear procurement policies.

• Ensure procurement team adheres to established policies and procedures.

• Support cycle-counts and full-counts periodically and effectively addressing redundancies.

• Ensure chain of custody for tools and materials are reflected within ConnectWise.

• Align with stakeholders to ensure supply chain processes support production efficiency.

• Manage weekly, monthly, and quarterly service master reports to provide clear insights into project and service performance.

• Create and audit system reporting within ConnectWise to reflect any required metrics, where this is impossible, define limitations of software and create process to use alternate systems (excel, SSRS) to generate required documentation.

• Oversee daily updates to service reports and electrician notes.

• Review and validate entries for completeness and accuracy.

• Understand service and pricing details to communicate effectively with existing and prospective customers.

• Assist with new hire on-boarding, ensuring new employees have required tools and training, feel welcomed to the team, and are set up for success within their new role.

• ConnectWise Administration responsibilities will include but are not limited to the following:

• Configure and maintain system settings, workflows, and templates.

• Manage user roles, permissions, and account access.

• Set up, audit, and maintain projects, tasks, and tickets.

• Enforce rules for time tracking, billing, and approvals.

• Ensure consistent data quality across clients, projects, and resources.

• Generate and distribute standard and custom reports.

• Support and troubleshoot integrations (CRM, accounting, etc.).

• Collaborate with finance to align PSA/ERP structures with accounting and GL setup.

• Work with service teams to ensure smooth workflows and timely ticket/project closures.

• Continuously improve system use and automation across departments.

• Maintain strict adherence to Health & Safety protocols across operations.

• Demonstrate flexibility and adaptability by taking on additional duties as assigned to support the overall success of the team and organization.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field.
• 2+ years of administration experience, preferrable in an accounting capacity.
• 1+ years of prior supervisory experience.
• Proficiency in Microsoft products such as Word, Excel, and Outlook.
• Familiarity with ERP systems, preferably ConnectWise.

Key Attributes

• Strong communication skills.
• Detail-oriented and process driven.
• Strong time-management and organizational skills.
• Strong critical thinking and problem-solving skills.
• Safety conscious mindset.

Work Environment

• Hours of work are Monday – Friday 8am to 4:30pm.
• Overtime may be required from time to time based on the needs of the business.
• This is a hybrid position with the option to work from home 2 days per week.
• Travel to customer construction sites may be required on an infrequent basis.

RMC Group of Companies is an Equal Opportunity Employer and operates without discriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction. Job Details

Job Family Articulate Integration & Technologies

Pay Type Salary

Hiring Min Rate 70,000 CAD

Hiring Max Rate 80,000 CAD

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17628 103 Ave NW, Edmonton, AB T5S 1J9, Canada