Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Manage front desk operations, including check-ins and check-outs.
• Respond promptly to guest inquiries and requests via phone systems or in person.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Handle reservations, cancellations, and modifications with accuracy.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Uphold high standards of phone etiquette while communicating with guests over the phone.
• Assist in resolving any guest complaints or issues in a professional manner.

Requirements

• Previous experience in guest services or hospitality preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in operating phone systems and front desk software applications.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills with attention to detail in managing guest information.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Part-time

Pay: $17.75 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person

Expected start date: 2025-07-02