Are you looking for a role that keeps you on your toes, where every day presents new challenges and opportunities to solve interesting problems? Do you thrive in an environment where your contributions are directly tied to your passion and drive? If you're excited about making a real impact on clients and helping them achieve their goals, then the Client Success Manager position at Pancham might be the perfect fit for you.

About Us:

At Pancham, we specialize in helping fitness studios grow through cutting-edge digital marketing strategies. Our focus is on driving member acquisition through platforms like Facebook, Instagram, Google, TikTok, and YouTube. We don’t stop there—we also offer lead follow-up services and business coaching to ensure our clients see real, measurable growth.

Our mission is to become the #1 Growth Partner for fitness businesses. If you’re looking for a role that allows you to make an impact, work autonomously, and solve problems creatively, this might be the perfect opportunity for you!

Why Join Pancham?

• Dynamic Challenges: No two days are the same. Every day presents new challenges and opportunities for you to take initiative and make a difference.
• Ownership & Responsibility: This isn’t just about doing what you’re told. We want someone who can figure things out, take ownership, and continuously improve how we support clients.
• Collaborative Team Culture: We live by our “SPARTAN” mantra—supporting each other fiercely while ensuring we all succeed as a team.
• Performance-Based Growth: You’ll be rewarded for your success with performance bonuses tied to client satisfaction and upsell opportunities.

What You’ll Do

As a Client Success Manager, you will serve as the key point of contact for our clients, helping them achieve their business goals through strategic digital marketing solutions. You’ll take ownership of your client relationships, problem-solve on the go, and continuously find ways to optimize results.

Key Responsibilities:

• Client Satisfaction: Ensure clients receive top-notch service and support, while always striving for maximum satisfaction.
• Resourcefulness & Autonomy: When faced with a challenge, you won’t just ask for help—you’ll find the solution. Whether it’s learning a new tool, understanding a client's needs, or solving an unexpected issue, you take initiative.
• Relationship Building: Become a trusted partner to clients, building long-lasting relationships that drive both retention and growth.
• Data-Driven Strategy: Analyze campaign data to provide actionable recommendations that improve performance and ensure clients hit their goals.
• Upsell & Retention: Strategically introduce clients to additional services to enhance their success while retaining their business.

Who You Are:

• Independent Problem-Solver: You excel at figuring things out and take initiative to learn and improve.
• Digital Marketing Enthusiast: You have a strong interest in digital marketing, with experience in Facebook, Instagram, Google, and TikTok ads.
• Data-Driven Thinker: You enjoy analyzing data, identifying trends, and developing strategic recommendations based on insights.
• Excellent Communicator: Your communication skills are top-notch, both written and verbal, and you know how to build strong relationships with clients.
• Collaborative Spirit: You thrive in a team environment and understand the importance of working well with others to achieve shared goals.

Qualifications:

• Experience: 3+ years in client success, account management, or digital marketing (fitness industry experience is a bonus).
• Problem-Solving: You’re resourceful and find solutions independently without needing step-by-step guidance.
• Tech-Savvy: Proficiency in CRM systems, analytics tools, and marketing automation software is a plus.
• Strategic Thinker: You’re able to think long-term, develop strategies for success, and execute on them effectively.

Management Style:

At Pancham, we believe in empowering our team to take ownership of their work. We set high expectations but always provide the support, resources, and guidance necessary to achieve them. We encourage innovation, proactive problem-solving, and collaboration across all levels of the business.

Job Type: Full-time / Contractor

On-Track Earnings: $56,000.00 - $77,600.00 per year CAD

Benefits:

• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay Types:

• Retention Bonus
• Commission Pay

Work Location: Remote

How to Apply:

Please send an email to hiring@panchamconsulting.com with the EXACT subject line “Applying for CSM Role” and let us know you are interested in applying to the position. We will then contact you with further instructions. If you do not send this email and follow the instructions, your application will not be considered.

SUPER important note: At some point, we are going to ask you to tell us your favorite color. To have your application considered, please answer with “Scarlet”.