Service Delivery Manager – Agency Radio Support

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for an experienced Service Delivery Manager to support and collaborate with our radio agency partners in a newly created role. This is an exciting opportunity to shape and standardize wireless service delivery for critical dispatch operations.

Reporting to the Senior Wireless Service Delivery Manager, you will play a key role in supporting agencies’ radio operations, helping to develop and support the creation of standardized radio processes that enhance the efficiency of dispatch communications.

Previous experience with radio operations would be a definite advantage as well as prior work experience in a policing, emergency services, healthcare or provincial government environment would be especially advantageous.

Key Responsibilities

• Partner with agency stakeholders to develop a wireless client roadmap tailored to operational needs

• Collaborate with the Project Management Office (PMO) to align initiatives with the broader project roadmap

• Act as a liaison between agency Chiefs and their designates, advocating for their needs and ensuring their voices are represented

• Assess and communicate the risks and real-time implications of decisions affecting emergency communications

• Provide support to agencies in new and replacement radio gear and accessory gear choices when ordering equipment

• Contribute to the continuous improvement of radio operations and service delivery standards

What you’ll need:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or combination of education, training and relevant experience)

• 7+ years of experience in Wireless/Radio operations

• Excellent communication and the ability to build and maintain relationships with multiple stakeholder groups

• Experience as an Emergency Communications Dispatcher, as a radio user, would be considered a benefit

• Previous experience working in a policing, emergency services, healthcare or provincial government environment would be especially advantageous

• Strong problem-solving skills with the ability to prioritize and manage multiple tasks in a fast-paced environment

• Experience overseeing complex technical issues, ensuring quick and effective incident management while minimizing service disruptions

• A client-centric mindset

• Flexibility to work outside of core hours as required

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders

• Competitive salary with comprehensive extended health and dental benefits

• Generous vacation plan

• Hybrid working arrangements

• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program

• Pension - we are members of the Municipal Pension Plan, a defined benefits fund

• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Requirements: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

Job Details:

• Number of positions: One

• Wage/Salary: $103,000 - $128,500

• Job status: Regular Full-Time

• Hours of work: Monday to Friday, 40 hours per week

• Employee Group: Exempt

• Department: Technology Services

• Location: Vancouver/Hybrid

• Closing date for applications: August 8, 2025 @ 11.59pm

To apply, please visit our Careers Page at https://ecomm911.hiringplatform.ca/list/careers

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email talent@ecomm911.ca

Education : Bachelor’s degree

Experience : 5 years or more