Top Benefits
About the role
We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview The role is focused on managing a diverse portfolio of distressed loans, including those in default, with responsibilities spanning early intervention, arrears management, legal enforcement, and risk mitigation. This includes coordinating with borrowers, trustees, legal counsel, and third-party servicers to ensure effective management of delinquent accounts, particularly in commercial multifamily residential. The individual collaborates closely with regional offices and underwriters to support the realization process and ensure timely access to critical file data. They are responsible for initiating and overseeing legal proceedings, engaging and managing external professionals such as solicitors, receivers, appraisers, and realtors.
A key aspect of the role involves analyzing reports to guide decision-making and track the performance of enforced properties. The position also includes monitoring emerging credit risks, collaborating with account managers to develop tailored workout strategies for distressed loans, maintaining watchlists, and producing regular reports on delinquencies, provisions, and CMHC arrears. Additional duties include conducting fire and flood exposure assessments for commercial mortgages, managing borrower payments and discharges, and overseeing insurance reporting and CMHC claims processing.
Qualifications
- Holds a bachelor’s degree in business, finance, or a related discipline.
- Brings over five years of experience in credit risk or financial services.
- Demonstrated expertise in default management, with a focus on commercial and residential real estate.
- Well-versed in regulatory requirements governing foreclosures, credit scoring, and collections practices.
- Proficient in Microsoft Excel, with intermediate to advanced capabilities.
- Experience in construction financing an asset.
Day-to-Day Responsibilities
- Oversee arrears management by coordinating with borrowers, trustees, legal counsel, and handling collection activities.
- Collaborate with regional offices to ensure timely receipt of critical file data and support the realization process; maintain communication with underwriters and regional managers.
- Monitor third-party servicers to ensure effective collection of delinquent single-family and consumer lending accounts.
- Initiate and manage legal proceedings, including engaging solicitors, receivers, appraisers, property managers, and realtors.
- Supervise and evaluate the performance of external professionals involved in enforcement and recovery processes.
- Review and analyze reports from realtors, receivers, appraisers, and property managers to inform decision-making.
- Identify and monitor emerging credit risks, maintain and report on high-risk loans (watchlist).
- Administer and track watchlist and default loan portfolios.
- Maintain and update the insurance report on a quarterly basis.
- Track sales performance of enforced properties, ensuring regular updates and marketing reports from realtors.
- Conduct fire and flood exposure assessments for commercial mortgage properties.
- Prepare and deliver reports on delinquencies, watchlist loans, provisions/write-offs, CMHC arrears, and other key metrics.
- Manage borrower payments, loan discharges, fee applications, invoice reconciliation, and CMHC claims processing.
About Us Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
Top Benefits
About the role
We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview The role is focused on managing a diverse portfolio of distressed loans, including those in default, with responsibilities spanning early intervention, arrears management, legal enforcement, and risk mitigation. This includes coordinating with borrowers, trustees, legal counsel, and third-party servicers to ensure effective management of delinquent accounts, particularly in commercial multifamily residential. The individual collaborates closely with regional offices and underwriters to support the realization process and ensure timely access to critical file data. They are responsible for initiating and overseeing legal proceedings, engaging and managing external professionals such as solicitors, receivers, appraisers, and realtors.
A key aspect of the role involves analyzing reports to guide decision-making and track the performance of enforced properties. The position also includes monitoring emerging credit risks, collaborating with account managers to develop tailored workout strategies for distressed loans, maintaining watchlists, and producing regular reports on delinquencies, provisions, and CMHC arrears. Additional duties include conducting fire and flood exposure assessments for commercial mortgages, managing borrower payments and discharges, and overseeing insurance reporting and CMHC claims processing.
Qualifications
- Holds a bachelor’s degree in business, finance, or a related discipline.
- Brings over five years of experience in credit risk or financial services.
- Demonstrated expertise in default management, with a focus on commercial and residential real estate.
- Well-versed in regulatory requirements governing foreclosures, credit scoring, and collections practices.
- Proficient in Microsoft Excel, with intermediate to advanced capabilities.
- Experience in construction financing an asset.
Day-to-Day Responsibilities
- Oversee arrears management by coordinating with borrowers, trustees, legal counsel, and handling collection activities.
- Collaborate with regional offices to ensure timely receipt of critical file data and support the realization process; maintain communication with underwriters and regional managers.
- Monitor third-party servicers to ensure effective collection of delinquent single-family and consumer lending accounts.
- Initiate and manage legal proceedings, including engaging solicitors, receivers, appraisers, property managers, and realtors.
- Supervise and evaluate the performance of external professionals involved in enforcement and recovery processes.
- Review and analyze reports from realtors, receivers, appraisers, and property managers to inform decision-making.
- Identify and monitor emerging credit risks, maintain and report on high-risk loans (watchlist).
- Administer and track watchlist and default loan portfolios.
- Maintain and update the insurance report on a quarterly basis.
- Track sales performance of enforced properties, ensuring regular updates and marketing reports from realtors.
- Conduct fire and flood exposure assessments for commercial mortgage properties.
- Prepare and deliver reports on delinquencies, watchlist loans, provisions/write-offs, CMHC arrears, and other key metrics.
- Manage borrower payments, loan discharges, fee applications, invoice reconciliation, and CMHC claims processing.
About Us Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.