Top Benefits
About the role
About Nakisa Nakisa stands as a global leader in enterprise business solutions, specializing in Human Resources, Financial Management, and Real Estate. We are dedicated to delivering innovative, forward-thinking, and robust software solutions that propel business strategies forward. Trusted by numerous Fortune 1000 companies, our top-of-the-line solutions have consistently excelled in the market, underscoring our commitment to providing our clients with unparalleled experience.
Our team represents a rich tapestry of cultural and religious backgrounds, making diversity our greatest asset. Unified by our values of Fairness, Integrity, Service, and Humility, we foster an environment where unity and teamwork are our core strengths. At Nakisa, we continuously strive to ensure that these values guide our actions at every level.
As a company, we are in a phase of dynamic growth and prosperity, offering ample opportunities for those who join us on this journey to develop and thrive alongside us. If you are seeking a workplace where your contributions are valued and where you can actively participate in our pursuit of excellence, Nakisa welcomes you with open arms.
We’re recognized as one of the best Canadian employers, having been named one of Montreal’s top employers, as well as one of Canada’s best employers for recent graduates.
Our people and our culture are the key to our success. If you're looking for a workplace that embraces a hybrid work model, values your contributions, and encourages active participation in our pursuit of excellence, Nakisa warmly invites you to join us.
At Nakisa we empower global enterprises with Nakisa AI SaaS solutions for lease accounting, real estate management, and workforce planning. As we scale, the Director of Professional Services will shape how customers realize tangible value through world-class delivery.
Job Summary The Director of Professional Services leads a hybrid team of Solutions Consultants and Project Managers who deliver Nakisa AI SaaS solutions to Fortune-1000 clients. You will own the full services lifecycle from kickoff to customer value, manage services P and L, and partner with Sales, Product, and Customer Success to keep every deployment on time, on budget, and reference-worthy. The role offers direct exposure to senior leadership, influence over cross-functional strategy, and a clear growth path in a fast-scaling SaaS company.
Responsibilities Leadership & Strategy
- Collaborate with Sales, Product, and Customer Success teams to align service offerings with market demand.
- Own Professional Services P&L, set quarterly OKRs, and present margin and billable-utilization KPIs to executives.
- Design and scale a global delivery model for a hybrid team in Canada and Pakistan.
- Align services roadmap with Product releases and Sales pipeline to improve implementation velocity
- Mentor and coach Solutions Consultants and Project Managers; create succession paths and development plans.
Project Management & Delivery
- Establish a baseline metric for successful client implementations and drive performance to achieve at least 95% of that target, ensuring on-time and on-budget go-lives through the enforcement of standard playbooks and the use of AI-based forecasting tools.
- Define project scope, schedules, and success criteria with clear milestones, risk logs, and escalation paths.
- Optimize resource planning to achieve target utilization and improve gross margin.
- Lead post-implementation reviews to capture lessons learned and promote continuous improvement.
- Client Engagement
- Serve as executive sponsor on marquee accounts; keep Services CSAT within industry benchmarks
- Act as customer advocate by channeling feedback and insights to Product, Sales, and R&D, driving timely issue resolution.
- Deliver tailored executive presentations that demonstrate business value and foster expansion opportunities.
Team Development
- Recruit, onboard, and coach Solutions Consultants and Project Managers, creating clear growth and succession paths.
- Conduct objective performance reviews, set individual goals, and provide continuous feedback.
- Foster a culture of learning and cross-training that raises team engagement and retention.
Continuous Improvement
- Publish quarterly retrospectives benchmarking CSAT, margin, and utilization against SaaS peers.
- Review existing and oversee development of policies, templates, and knowledge-base articles that reduce project variance by twenty percent.
- Introduce AI-assisted capacity modelling and predictive analytics to support data-driven decision making.
- Champion innovation and process excellence across the Professional Services organization.
Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- 8+ years of Professional Services leadership in B2B SaaS or cloud environments with proven P&L responsibility
- Demonstrated success coaching and developing multi-disciplinary teams, including offshore or hybrid staff, with willingness to travel up to twenty percent
- Strong command of SaaS delivery metrics, customer-onboarding workflows, and post-sale engagement models
- Expertise in resource planning, utilization management, commercial governance, and executive-level client escalation
- Fluency with AI productivity tools such as Copilot, ChatGPT, or similar to drive forecasting, knowledge sharing, and process automation
- Outstanding communication, strategic-planning, and stakeholder-management skills
- Legally eligible to work in Canada and comfortable with a hybrid Montreal work model
Preferred Qualifications
- PMP or Agile certification, or an MBA
We’re seeking an influential leader ready to drive transformation in customer delivery—apply now to shape the next chapter of our growth
We are excited to see how you can contribute to Nakisa’s continued success and innovation. If you are passionate about making a difference and ready to take on new challenges, we invite you to apply for this role. At Nakisa, we believe in fostering a supportive and engaging work environment where every team member can thrive and grow. Apply now to join our team and help shape the future of enterprise business solutions.
We look forward to reviewing your application and getting to know you better.
About Nakisa
Nakisa is a cloud-native enterprise application provider that empowers accounting, IWMS, and workforce planning teams.
We are proud to serve more than 1,100 enterprise clients and 6.6 million users across 135 countries. Companies such as Walmart, Pfizer, Puma, Nestlé, ExxonMobil, and Airbus rely on us every day.
Our solutions enable teams to achieve their core tasks more efficiently by providing insights, workflows, and automation so they focus on more value-added activities. Nakisa delivers business-critical solutions by using microservices and technologies such as Kubernetes, Kafka, CI/CD frameworks, and many other state-of-art tech stacks. We are excited about using consumer-grade technologies for enterprises so they can benefit from unparalleled flexibility, scalability, and speed of innovation.
Our products include:
-
Nakisa Lease Accounting: a solution for lessees and lessors to have full control over growing portfolios of leased assets and ensure compliance with IFRS 16, ASC 842, and GASB 87.
-
Nakisa IWMS: a solution for real estate, finance, and facilities teams to manage capital projects, enterprise portfolios, lease accounting, and facility management.
-
Nakisa Workforce Planning: a solution for HR professionals to manage workforce planning, organizational design, visualization, and analytics, as well enabling them to predict the effect of a future event on human capital.
With offices in Canada, the US, Germany, and Pakistan, we value the unique perspectives and experiences that each team member brings to the table. We believe in unity in diversity and offer a supportive environment that fosters growth and innovation.
Top Benefits
About the role
About Nakisa Nakisa stands as a global leader in enterprise business solutions, specializing in Human Resources, Financial Management, and Real Estate. We are dedicated to delivering innovative, forward-thinking, and robust software solutions that propel business strategies forward. Trusted by numerous Fortune 1000 companies, our top-of-the-line solutions have consistently excelled in the market, underscoring our commitment to providing our clients with unparalleled experience.
Our team represents a rich tapestry of cultural and religious backgrounds, making diversity our greatest asset. Unified by our values of Fairness, Integrity, Service, and Humility, we foster an environment where unity and teamwork are our core strengths. At Nakisa, we continuously strive to ensure that these values guide our actions at every level.
As a company, we are in a phase of dynamic growth and prosperity, offering ample opportunities for those who join us on this journey to develop and thrive alongside us. If you are seeking a workplace where your contributions are valued and where you can actively participate in our pursuit of excellence, Nakisa welcomes you with open arms.
We’re recognized as one of the best Canadian employers, having been named one of Montreal’s top employers, as well as one of Canada’s best employers for recent graduates.
Our people and our culture are the key to our success. If you're looking for a workplace that embraces a hybrid work model, values your contributions, and encourages active participation in our pursuit of excellence, Nakisa warmly invites you to join us.
At Nakisa we empower global enterprises with Nakisa AI SaaS solutions for lease accounting, real estate management, and workforce planning. As we scale, the Director of Professional Services will shape how customers realize tangible value through world-class delivery.
Job Summary The Director of Professional Services leads a hybrid team of Solutions Consultants and Project Managers who deliver Nakisa AI SaaS solutions to Fortune-1000 clients. You will own the full services lifecycle from kickoff to customer value, manage services P and L, and partner with Sales, Product, and Customer Success to keep every deployment on time, on budget, and reference-worthy. The role offers direct exposure to senior leadership, influence over cross-functional strategy, and a clear growth path in a fast-scaling SaaS company.
Responsibilities Leadership & Strategy
- Collaborate with Sales, Product, and Customer Success teams to align service offerings with market demand.
- Own Professional Services P&L, set quarterly OKRs, and present margin and billable-utilization KPIs to executives.
- Design and scale a global delivery model for a hybrid team in Canada and Pakistan.
- Align services roadmap with Product releases and Sales pipeline to improve implementation velocity
- Mentor and coach Solutions Consultants and Project Managers; create succession paths and development plans.
Project Management & Delivery
- Establish a baseline metric for successful client implementations and drive performance to achieve at least 95% of that target, ensuring on-time and on-budget go-lives through the enforcement of standard playbooks and the use of AI-based forecasting tools.
- Define project scope, schedules, and success criteria with clear milestones, risk logs, and escalation paths.
- Optimize resource planning to achieve target utilization and improve gross margin.
- Lead post-implementation reviews to capture lessons learned and promote continuous improvement.
- Client Engagement
- Serve as executive sponsor on marquee accounts; keep Services CSAT within industry benchmarks
- Act as customer advocate by channeling feedback and insights to Product, Sales, and R&D, driving timely issue resolution.
- Deliver tailored executive presentations that demonstrate business value and foster expansion opportunities.
Team Development
- Recruit, onboard, and coach Solutions Consultants and Project Managers, creating clear growth and succession paths.
- Conduct objective performance reviews, set individual goals, and provide continuous feedback.
- Foster a culture of learning and cross-training that raises team engagement and retention.
Continuous Improvement
- Publish quarterly retrospectives benchmarking CSAT, margin, and utilization against SaaS peers.
- Review existing and oversee development of policies, templates, and knowledge-base articles that reduce project variance by twenty percent.
- Introduce AI-assisted capacity modelling and predictive analytics to support data-driven decision making.
- Champion innovation and process excellence across the Professional Services organization.
Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- 8+ years of Professional Services leadership in B2B SaaS or cloud environments with proven P&L responsibility
- Demonstrated success coaching and developing multi-disciplinary teams, including offshore or hybrid staff, with willingness to travel up to twenty percent
- Strong command of SaaS delivery metrics, customer-onboarding workflows, and post-sale engagement models
- Expertise in resource planning, utilization management, commercial governance, and executive-level client escalation
- Fluency with AI productivity tools such as Copilot, ChatGPT, or similar to drive forecasting, knowledge sharing, and process automation
- Outstanding communication, strategic-planning, and stakeholder-management skills
- Legally eligible to work in Canada and comfortable with a hybrid Montreal work model
Preferred Qualifications
- PMP or Agile certification, or an MBA
We’re seeking an influential leader ready to drive transformation in customer delivery—apply now to shape the next chapter of our growth
We are excited to see how you can contribute to Nakisa’s continued success and innovation. If you are passionate about making a difference and ready to take on new challenges, we invite you to apply for this role. At Nakisa, we believe in fostering a supportive and engaging work environment where every team member can thrive and grow. Apply now to join our team and help shape the future of enterprise business solutions.
We look forward to reviewing your application and getting to know you better.
About Nakisa
Nakisa is a cloud-native enterprise application provider that empowers accounting, IWMS, and workforce planning teams.
We are proud to serve more than 1,100 enterprise clients and 6.6 million users across 135 countries. Companies such as Walmart, Pfizer, Puma, Nestlé, ExxonMobil, and Airbus rely on us every day.
Our solutions enable teams to achieve their core tasks more efficiently by providing insights, workflows, and automation so they focus on more value-added activities. Nakisa delivers business-critical solutions by using microservices and technologies such as Kubernetes, Kafka, CI/CD frameworks, and many other state-of-art tech stacks. We are excited about using consumer-grade technologies for enterprises so they can benefit from unparalleled flexibility, scalability, and speed of innovation.
Our products include:
-
Nakisa Lease Accounting: a solution for lessees and lessors to have full control over growing portfolios of leased assets and ensure compliance with IFRS 16, ASC 842, and GASB 87.
-
Nakisa IWMS: a solution for real estate, finance, and facilities teams to manage capital projects, enterprise portfolios, lease accounting, and facility management.
-
Nakisa Workforce Planning: a solution for HR professionals to manage workforce planning, organizational design, visualization, and analytics, as well enabling them to predict the effect of a future event on human capital.
With offices in Canada, the US, Germany, and Pakistan, we value the unique perspectives and experiences that each team member brings to the table. We believe in unity in diversity and offer a supportive environment that fosters growth and innovation.