• Fantastic opportunity to develop your career while making a difference in your community

• Join a friendly, dynamic, welcoming, and inclusive team of caring professionals

• Salary band: $85,000 to $105,000 per year, plus excellent benefits

About Casey House

Casey House is unlike any other hospital. We are a specialty hospital providing ground-breaking holistic care for people living with and at risk of HIV. We offer a growing mix of inpatient, outpatient, and community-based services that meet clients where they are in their individual journeys to health and wellness. Our safe, welcoming, and judgement-free environment promotes a sense of belonging and community, where the humanity of each client is at the heart of everything we do.

To support us in this work, we are committed to building a team that reflects the diversity of the community in which we live and serve, including 2SLGBTQ+, Indigenous, Black, and other racialized communities, as well as those living with HIV. Every Casey House staff member, peer, and volunteer acts and delivers care to clients in accordance with our purpose, values, and philosophy of care. If you share our values, we would love to have you in our team!

 For more information about Casey House, please visit our website .

About the Opportunity

Casey House is looking for a Outpatient Clinical Lead to join our Outpatient Team on a full-time, permanent basis .

Reporting to the Director, Outpatient Services, the Clinical Lead is a registered nurse who provides day-to-day operational leadership for an interdisciplinary team that provides comprehensive, wrap-around care to clients living with HIV or at risk of HIV. This role is hands-on and requires expertise in case management, clinical leadership, conflict resolution and team collaboration, with a focus on client-centered trauma-informed care to support and enhance care delivery within Outpatient Services at Casey House. Client care is delivered in accordance with best practice, regulatory standards, and the organization's strategic plan, vision, and goals. Reporting to the Director of Outpatient Services, the Clinical Lead serves as a key resource for staff, fostering excellence in clinical practice, client advocacy, and continuous quality improvement.

This role ensures the coordination of care, provides clinical mentorship, and implements best practices in community health, harm reduction, and mental health nursing. The Clinical Lead will collaborate closely with the outpatient interdisciplinary team to promote client-centered, trauma-informed, and anti-oppressive care.

Responsibilities

Clinical Leadership & Coordination

• Provide day-to-day, rapid-response leadership and in-the-moment clinical oversight for staff within the outpatient program, with a focus on de-escalation, relationship-building, and supervisory direction during incidents and emergent situations.

• Assign and redeploy team members in real time to manage client flow, respond to safety incidents, and ensure coverage for high-acuity presentations

• Support coordination and optimization of client care, ensuring alignment with trauma-informed, harm reduction, and anti-oppressive principles.

• Co-develop, implement, and evaluate clinical protocols and practice guidelines.

• Design and lead structured onboarding for new hires.

• Provide ongoing feedback and continuous learning for outpatient team members to support development and performance.

• Analyze and report service trends and lead team-level quality improvements.

Client & Staff Support  

• Alongside the

  director

  ,

  a

  ct as a clinical resource to support staff in managing complex client needs.

• Lead incident

  revie

  w

  s and follow-up processes, including root cause analysis, staff debriefing, and mitigation plans.

• Oversee access reviews and make recommendations

  regarding

  client access modification or reinstatement based on safety assessments.

• Serve as the escalation point for client complaints and conflict resolution.

• Participate in case conferences, care planning meetings, and interdisciplinary rounds.

• Support integrating mental health and addiction services into the outpatient program

  through coordination of internal and external services when working with complex cases

  .

  This includes aligning care planning across disciplines,

  facilitating

  timely

  referrals, and improving continuity between community-based providers and Casey House clinicians

  .

• Demonstrated knowledge of collective agreements

  , labor relations, and unionized work environments

Leadership & Risk Management

• Collaborate with the director on critical incidents, including documentation and communication with executive leadership.

• Lead interdisciplinary huddles and debriefs following safety-related incidents or operational disruptions.

• Collaborate on continuous quality improvement initiatives, including audits, case reviews, and program evaluations, in collaboration with the director.

• Identify opportunities for service enhancement and support the implementation of evidence-based interventions.

• Support the onboarding, orientation, mentorship, and professional development of new and existing staff.

• Work with interdisciplinary team members to review and address client concerns and service gaps.

Operational & Administrative Duties

• Maintain staff scheduling, workflow optimization, and workload planning.

• Serve as an integral member of the team, contributing to the reimagining of client care.

• Engage in continuous improvement efforts, ensuring that care evolves to meet clients' changing needs and healthcare trends.

• Support program planning, evaluation, and reporting in collaboration with leadership.

• Contribute to developing policies and procedures that enhance client outcomes and staff effectiveness.

• Serve as a liaison between frontline staff, leadership, and external community partners to ensure seamless service delivery.

About You

Education and Experience

• Current Registration and in good standing with the College of Nurses

• Bachelor's Degree in Nursing required; Master’s Degree in Nursing or related field preferred

• Minimum of five (5) years of experience in a community or mental health setting, including two (2) years in a leadership or mentorship role.

• Demonstrated skills in de-escalation and crisis intervention in high-acuity or community-based settings.

• Experience in harm reduction, HIV care, mental health, addictions, and community health is required.

• Familiarity with trauma-informed, anti-oppressive, and equity-based care models.

• Experience working with clients who use substances, people experiencing homelessness, and those with complex mental health needs.

• Experience working with populations living with or at risk of HIV, along with an understanding of the social determinants of health that affect these communities, such as homelessness, food insecurity, and unemployment.

• Experience working with diverse and historically marginalized populations, including racialized, Indigenous, or 2SLGBTQIA+ communities

• Experience providing case management and advocacy in community-based settings, prioritizing client empowerment.

• Excellent communication, advocacy and interpersonal skills

• Ability to work independently and prioritize tasks.

Technical Skills

• Strong leadership and problem-solving abilities in a fast-paced healthcare setting with a commitment to improving client care and fostering a supportive work environment

• Ability to analyze service delivery trends, recommend improvements and implement changes.

• Competence in electronic health records, clinical documentation, and data analysis.

• Knowledge of best practices in harm reduction, withdrawal management, and crisis intervention.

• Strong knowledge of clinical best practices, client safety, and quality improvement methodologies.

• Familiarity with EPIC EMR is a valuable asset.

Additional Skills & Competencies

• Strong leadership and problem-solving abilities in a fast-paced clinical practice setting.

• Ability to analyze service delivery trends, recommend improvements, implement changes, and evaluate effectiveness.

• Competence in electronic health records, clinical documentation, and data analysis.

• Excellent attendance and punctuality are essential

About the Benefits

• Participation in Healthcare of Ontario Pension Plan (HOOPP)

• Competitive personal entitlement plan

• Comprehensive benefits provided by Manulife, including extended health, dental, life insurance, and LTD coverage

• 24/7 access to Employee and Family Assistance Plan

• Free on-site indoor parking (based on daily availability)

• Indoor-secured bicycle parking

Casey House is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, please notify us and we will work with you to meet your needs.

This posting will close at 11:59 PM on July 16, 2025. Applications will be considered on a rolling basis.