Security Surveillance Operator (Night Shift)
Top Benefits
About the role
ABOUT US
We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
Radius Security is the leading end-to-end provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Radius Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, and continuous personal training & development.
LOCATION & HOURS
Location: Richmond Headquarters - 22131 Fraserwood Way, Richmond, BC V6W 1J5
Schedule: Night Shift (6PM - 6AM PST) rotating shifts of 12 hours on a 4 days on and 4 days off schedule.
VALUE OF THIS ROLE
The Command Center (Surveillance) Monitoring Operator plays a critical role in ensuring the safety and security of our clients’ assets and properties. By monitoring and responding to incoming video and alarm signals, the Command Center Operator serves as the first line of defense against potential threats. This includes dispatching with law enforcement, fire services, and ambulance across multiple cities in Canada and the U.S.A. The primary goal of this position is to safeguard our clients by deterring criminal activity, supporting the apprehension of suspects, and maintaining a secure environment for their sites.
Come be part of the magic that is Radius.
CORE TASKS AND RESPONSBILITIES
- Monitoring and dispatching on alarm events.
- Monitoring and dispatching on live crime in progress via video.
- Respond accordingly to all ULC Fire monitoring accounts.
- Notifying emergency contacts of alarm signals and or video events.
- Handling incoming and outbound calls.
- Data entry of new accounts and updates and other administration duties.
- Dispatching after hour emergency technicians.
- Adhering to established departmental procedures and Municipal, Provincial, National and Industry Standards.
- Providing guidance, analyzing information, determining important details, prioritizing and resolving issues, including helping customers with their alarm systems.
*Please note: this is not an exhaustive list and other responsibilities may be required.
OUR IDEAL CANDIDATE
- At least 1-year prior experience in a Security Command Center or Emergency Dispatch Call Center.
- High School Diploma required.
- Typing Speed: 45 WPM (minimum).
- Proficiency using computers and relevant systems such as Microsoft Office and experience with security software platforms.
- Strong customer service and professional communication skills (both written and verbal).
- Ability to stay alert during all hours of the night, remain calm under pressure, and manage high-stress situations.
- Effective team player who can thrive in a fast-paced environment.
- Strong multitasking, prioritization, and attention to detail.
- Positive attitude, self-motivated, with excellent judgment and decision-making abilities.
WHY OUR TEAM LOVES WORKING HERE
- The job comes with excitement and adrenaline. “We prepare so much” but in the moment you just have to act. That’s an intense, fun part of what we do as we catch the bad guys Redhanded.
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Charitable donation matching.
- Bonus Stat Holiday – Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward their suggestions.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 12 hour shift
- Night shift
Application question(s):
- What is your working status in Canada (ie. work/study permit, PR, citizenship)?
Experience:
- Alarm Monitoring: 1 year (required)
Work Location: In person
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters
Security Surveillance Operator (Night Shift)
Top Benefits
About the role
ABOUT US
We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
Radius Security is the leading end-to-end provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Radius Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, and continuous personal training & development.
LOCATION & HOURS
Location: Richmond Headquarters - 22131 Fraserwood Way, Richmond, BC V6W 1J5
Schedule: Night Shift (6PM - 6AM PST) rotating shifts of 12 hours on a 4 days on and 4 days off schedule.
VALUE OF THIS ROLE
The Command Center (Surveillance) Monitoring Operator plays a critical role in ensuring the safety and security of our clients’ assets and properties. By monitoring and responding to incoming video and alarm signals, the Command Center Operator serves as the first line of defense against potential threats. This includes dispatching with law enforcement, fire services, and ambulance across multiple cities in Canada and the U.S.A. The primary goal of this position is to safeguard our clients by deterring criminal activity, supporting the apprehension of suspects, and maintaining a secure environment for their sites.
Come be part of the magic that is Radius.
CORE TASKS AND RESPONSBILITIES
- Monitoring and dispatching on alarm events.
- Monitoring and dispatching on live crime in progress via video.
- Respond accordingly to all ULC Fire monitoring accounts.
- Notifying emergency contacts of alarm signals and or video events.
- Handling incoming and outbound calls.
- Data entry of new accounts and updates and other administration duties.
- Dispatching after hour emergency technicians.
- Adhering to established departmental procedures and Municipal, Provincial, National and Industry Standards.
- Providing guidance, analyzing information, determining important details, prioritizing and resolving issues, including helping customers with their alarm systems.
*Please note: this is not an exhaustive list and other responsibilities may be required.
OUR IDEAL CANDIDATE
- At least 1-year prior experience in a Security Command Center or Emergency Dispatch Call Center.
- High School Diploma required.
- Typing Speed: 45 WPM (minimum).
- Proficiency using computers and relevant systems such as Microsoft Office and experience with security software platforms.
- Strong customer service and professional communication skills (both written and verbal).
- Ability to stay alert during all hours of the night, remain calm under pressure, and manage high-stress situations.
- Effective team player who can thrive in a fast-paced environment.
- Strong multitasking, prioritization, and attention to detail.
- Positive attitude, self-motivated, with excellent judgment and decision-making abilities.
WHY OUR TEAM LOVES WORKING HERE
- The job comes with excitement and adrenaline. “We prepare so much” but in the moment you just have to act. That’s an intense, fun part of what we do as we catch the bad guys Redhanded.
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Charitable donation matching.
- Bonus Stat Holiday – Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward their suggestions.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 12 hour shift
- Night shift
Application question(s):
- What is your working status in Canada (ie. work/study permit, PR, citizenship)?
Experience:
- Alarm Monitoring: 1 year (required)
Work Location: In person
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters