Position Summary

Our Technology department is seeking a Technology Operations Specialist.

In this role, you will act as support to many of our technology teams and assist with various needs, including providing technical writing, handling operational tasks, and assisting with projects. You will also observe Technology teams, assess their workflows, and offer insights to improve day-to-day operations and cross-team collaboration.

It is important that you can thrive both independently and in a team environment. We need a strong team player who can collaborate with diverse subject matter experts across a wide range of topics. You will need to be comfortable prioritizing work, intaking and processing complex information, and translating technical content.

This position is best suited for someone who is passionate about working with people, creating efficiency, making knowledge accessible, and working in a supportive role to enable department success.

Competencies Critical for Success

• Strong written, verbal, and organizational skills.
• High attention to detail and the ability to deliver quality results
• Able to meet short deadlines and fast turnarounds when required.
• Problem solving skills
• Strong interpersonal skills to work with various staff and subject matter experts of all levels using the appropriate tone, empathy, and diplomacy.
• Comfortable learning about complex and technical subjects.
• Writing technical documentation
• Able to translate complex subjects for a wide variety of audiences.
• Able to learn through observation, and formulate insights into meaningful improvements.
• Exceptional collaborative skills to thrive in a team environment.
• Resourceful, flexible, takes initiative, and is able to work independently with minimal supervision when needed.

Primary Responsibilities

• Assisting teams with operational tasks and project work as needed.
• Technical writing and reports, of complex subjects and tailoring to the audience.
• Observing day-to-day departmental work, providing insights, and coming up with ways to increase efficiency, improve collaboration, and streamline processes.
• Prioritizing work to ensure that the most important and time-sensitive tasks are given due attention and completed in a timely and efficient manner.
• Act as a departmental representative in cross-functional collaborations, leading efforts to enhance communication, cooperation, and teamwork to achieve organizational goals.

Additional Duties and Expectations

• Promote QHR’s “Blue Culture” framework to foster a collaborative, positive, and efficient workplace.
• Contribute to the organization’s positive image, both internally and externally.
• Foster remote work connections between employees in different locations
• Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications, Education, and Experience Requirements

• At least 4 years’ experience creating technical documentation, or a degree or diploma in information science or business.
• Experience in client services or helpdesk would be an asset.
• Demonstrated mastery of excellent English written and verbal communication skills.
• Exceptional attention to detail.
• Skilled at prioritization and multitasking.
• Highly adept at quickly grasping complex technical concepts.
• Knowledge of how to leverage AI (e.g. ChatGPT) at a user level for research, technical writing and simple automation.
• Experience with tools like Atlassian Confluence, EntraID, excel/databases, and other productivity would be an asset.
• Experience with PowerShell or other scripting languages would be an asset.

Compensation and Logistics

• Base salary, variable bonus established at the corporate level, competitive benefits package
  • Hiring Range: $75,000 - $85,000 annual
  • Final pay for this position may depend on candidate knowledge, skills, experience and location.
• Full-time, permanent
• This position is available hybrid (4 days in-office per week) for candidates in Kelowna, or fully remote for candidates located outside of Kelowna. All candidates must be located within Canada.
• Fair amount of time flexibility while maintaining overlap with your colleagues, who are primarily in Calgary and Kelowna.
• Minimal travel required